Resume

Patient Care Manager

Location:

Meridian, ID, 83642

Salary:

$23.00/HR

Posted:

March 08, 2024

Contact this candidate

Resume:

Jessica Villi

***** *. ***** ***** **** Nampa, ID 83686 208-***-**** ad365t@r.postjobfree.com

Objective

To obtain employment in a fast paced and challenging position that allows utilization of my acquired skills, as well as opportunity for growth and advancement.

Experience

September 2023-present Upward Regenerative Medicine and Aesthetics Meridian, Idaho Patient Care Manager

Patient Care Manager with Phlebotomy skills to assist in patient care. Specializing in longevity and aesthetics . Services range from wellness, weight loss, intimate wellness, aesthetics, and med spa services. Work directly with providers and patients on both the longevity (weight loss, wellness, intimate wellness) and Aesthetic sides of practice. Utilizing traditional Medical Assistant skills such as taking vitals, rooming patients, phlebotomy, ordering specialty labs, dispensing medications, and keeping accurate patient records. While striving to always be teachable, organized, dependable, responsible, when taking ownership of operations and patient flow. Managing patient communication and flow, building relationships with patients, promoting the practice, services, and providers at all times, recommending & selling products. Always delivering premier patient care, all driven by my affinity for wellness and a healthy lifestyle, as well as aesthetic and spa services. Skills

• Professional, positive, warm demeanor

• Excellent communication and interpersonal skills, including phone etiquette

• Detail oriented and able to multi-task

• Premium customer service focus

• Socially perceptive

• Vital checks

• Body measurements

• EKG

Jessica Villi

11290 W. Bodie River Loop Nampa, ID 83686 208-***-**** ad365t@r.postjobfree.com

• Medication management – dispense & communicate with pharmacies

• Maintain Rx log

• Phlebotomy – blood draws, process blood samples for send out labs, order tests & update lab results, order lab supplies

• Administer injections and I.V.’s as ordered by provider

• Order and maintain wellness medications for injections and I. V.’ s

• Consistently & accurately maintain and document patient treatment record via EMR program

• Assist provider with medical and Aesthetic treatments

• Obtain & verify all necessary consents for services being provided

• Educate patients about services and products and recommendations given

• Patient check in & out

• Research, order, and educate patients about all specialty testing being prescribed

• Order and monitor supply of both prescription and OTC medications and supplements available

• Accurately and consistently count, monitor, and document all controlled medication activity

• Consistently and accurately obtain before & after photos for all procedures

• Constructing and creating all documentation of policy’s, procedures, job description, and work flow

• Receive payment

• Supply management

• Room setup and cleaning

• Inventory receiving, stocking, counting, and ordering

• Various administrative and patient care duties as directed

• Helped in areas beyond traditional medical assistant duties such as answering phones, patient check in/out, assist with patient treatments as needed

July 2022- August 2023 Bobbi Bullock Medical Esthetics Boise, ID Lead Injector Assistant

• Provide client with “the girlfriend experience" at the same time upholding professionalism Jessica Villi

11290 W. Bodie River Loop Nampa, ID 83686 208-***-**** ad365t@r.postjobfree.com

• Coordinate with team to always provide the best service to all clients

• Follow the “Scripts”, policy, and procedures

• Kept rooms stocked, orderly, and clean

• Prep treatment room, procedure trey, and client for the scheduled treatment

• Review client charts daily, accurately and timely communicate any and all necessary information with the service provider

• Collaborate with the other assistants on any unusual circumstances, developing a game plan for the day

• Greet and room clients

• Take consistent before and after photographs

• Assign and review required consents, and gather necessary information or data needed to complete health history and required consents

• Timekeeper and patient flow manager for service provider and other assistants

• Clean and prep client's treatment area on body per protocol

• Assist with treatment as needed by the service provider i.e. performing 3 step or any other required cleaning process on injection area, holding buzzing distraction tool, holding pressure and removing blood from area being injected, be aware of what steps are next and the things needed.

• Reconstitute and draw up Botox for provider

• Chart treatments and procedures accurately including cleansing process, numbing technique used, area injected, product type and amount injected, etc.

• Communicate via daily text to team the details of the day; who is assisting who, who is doing the numbing of the day, any unusual circumstances etc.

• Manage the assistant's schedules to ensure coverage for all injectors and other service providers

• Organize lunches for assistants

• Collaborates with assistants on any exceptional circumstances, develop a game plan for the day

• Organize and maintain fillers by expiration date using the sticker identification system to keep the oldest fillers being used first.

• Maintains, manages, and orders medical inventory and supplies

• Weekly count and record Botox, Filler Hylenex, Lidocaine and Saline

• Perform weekly filler expiration tracking procedure

• Assist with a monthly full inventory count

• Order medical, spa and kitchen supplies weekly or when necessary

• Keep assistant area and break room supplies and rooms stocked, orderly, and cleaned (appropriately delegating tasks) Jessica Villi

11290 W. Bodie River Loop Nampa, ID 83686 208-***-**** ad365t@r.postjobfree.com

• Help with all spa cleaning duties including dishes, laundry, vacuuming, mopping rooms, dusting, and stocking

• Attend training courses and continuing education

• Leader for the other assistant, directing, coaching & mentoring

• Delegating tasks appropriately

• Assist other assistants each week with filling out the Sharing of Services documentation

• Perform numbing procedures including vitals, before and after photos, medical history, consents, etc. and set up of pro-nox on all Morpheus and other invasive treatments

• Provide patient education on post op instructions with every invasive treatment

• Schedule follow up appointment per provider requirements

• Train all new assistants

October 2014-March 2015 West Valley Medical Center Laboratory Caldwell, ID Phlebotomist

● Manual venipuncture skills involved with the proper collection, labeling, processing, and distribution of specimens for laboratory testing on patients of all ages.

● Responsible for proper patient identification

● Assured that specimens are properly labeled, transported, received in laboratory

● Obtained blood samples from patients quickly with minimal discomfort to patients of all ages

● Differentiates stat requests from routine and timed samples

● Prioritize draws appropriately and utilized time management skills

● Performed laboratory support functions such as faxing, answering/transferring phone calls, and assisting patients

● Perform both non legal and legal urine drug testing collection, blood, and breath alcohol testing

● Proper documentation of collection information in computerized charting program.

● Performed laboratory support functions such as faxing, answering/transferring phone calls, and assisting patients

● Perform both non legal and legal urine drug testing collection, blood, and breath alcohol testing

● Proper documentation of collection information in computerized charting program. Jessica Villi

11290 W. Bodie River Loop Nampa, ID 83686 208-***-**** ad365t@r.postjobfree.com September 2010-August 2013 Baptist Health Medical Center Laboratory North Little Rock, AR Phlebotomist II

● Manual venipuncture skills involved with the proper collection, labeling, processing, and distribution of specimens for laboratory testing on patients of all ages