Derrick Wise

*** ** *** ***., ****** Beach, FL **444 Email:ad3653@r.postjobfree.com, Ph.# 561-***-****

Professional Summary

A dynamic professional that offers 17-years of leadership level in contact center, sales desk, inside sales. Effectively support colleagues and prospective clients in strategic analytical skills with proven ability of problem solving and assessing situations to provide quality assistance.

Professional Strengths

•Sales and Telesales Strategy

•Training and development

•Admissions

•Enrollment Management

•Student Affairs

•Customer Service

•Financial Aid

•Leadership

•Program Management

Professional Experience

Conduent 06/2023 – Present

Customer Service Representative

•Check to ensure that appropriate changes were made to resolve customers' problems.

•Getting members of a group to work together to accomplish tasks.

•Developed constructive and cooperative working relationships with others, and maintaining them over time.

•Encouraging and building mutual trust, respect, and cooperation among team members.

•Confer with customers by telephone to provide information about products

•Providing information to supervisors, co-workers, and subordinates

•Compiling, coding, categorizing, calculating, verifying information or data.

•Refer unresolved customer grievances to designated departments for further investigation.

•Solicit sales of new or additional services or products.

•Obtained and examined all relevant information to assess validity of complaints.

•Keeping up-to-date technically and applying new knowledge to my job.

•Developed specific goals and plans to prioritize, organize, and accomplish your work.

•Analyzing information and evaluating results to choose the best solution and solve problems.

•Performed day-to-day administrative tasks such as maintaining information files and processing paperwork.

International College of Health Sciences (ICHS) 08/2022 – 06/2023

Admissions Specialist

•Enrolled potential nursing students into degree programs

•Assisted with financial tuition packaging

•Promote, develop, and provide career development training for students and graduates

•Ensure good communication with students and graduates about services provided by the department

•Be a representative of the department at on-campus events

•Provide on campus, in-person support for students seeking job seeking assistance

•Assist with residency week events

•Proactively follow-up and track all graduates

•Prepare students for and conduct exit interviews

•Prepare graduate files and ensure completion of all necessary documentation to meet department requirements

ThriveDX (Formerly HackerU) 10/2021 – 06/2022

National Admissions Advisor (End Reason: Laid off during large RIF)

•Develop a thorough understanding of ThriveDX educational service model

•Accurately and appropriately communicate with and identify potential students

•Manage enrollment numbers and meet specific KPI (Key Performance Indicators)

•Provide educational, professional and personal support through the student’s journey from enrollment, class start, extended program & new career by establishing positive rapport, accessibility and a measured degree of accountability

•Guide students through securing funding for the extended program.

•Acts as enrolled students and instructors' primary point of contact for all administrative and noninstructional matters prior to introduction of class start and during

•Facilitate new student orientation, participate in exam nights, and conduct presentations

Kaplan University/Purdue University Global 09/2008 – 11/2021

Senior Admissions Advisor / Team Lead / Mentor

•Projected incoming enrollments and forecasting

•Assisted with the admissions process with newly innovative ideas

•Second voicing and assisted current advisors in achieving personal goals while achieving company objectives

•95% success rate while mentoring protégé’s in order to increase performance to meet minimum performance standards for maintaining position

•Supports team manager and performs management duties when manager is absent or out of office

•Communicates deadlines and sales goals to team members

•Develops strategies to promote team member adherence to company regulations and performance goals

Education & Certifications

Kaplan University

Bachelor of Science in Communications

Manatee Community College

Associate of Arts in Education

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