Patricia Plemons

Norwich, CT *****

ad364h@r.postjobfree.com

+1-860-***-****

Hard-working professional with proven multitasking, communication, and organizational skills. Aiming to leverage my abilities to successfully fill the position at your company. Frequently praised as detail- oriented by my peers, I can be relied upon to help your company achieve its goals. Authorized to work in the US for any employer

Work Experience

Service Manager

United Ag and Turf - Plainfield, CT

July 2022 to Present

• Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction

• Grows profitable service labor sales and exercises disciplined expense control

• Grows profitable service labor sales and exercises disciplined expense control

• Creates annual Service Department goals and budget, in alignment with the organization s financial and operational object

• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals

• Coordinates customer clinics, field days, and related

• Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit

• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and

• Reviews work orders for completeness and accuracy prior to customer billing

• Ensures all departmental tools, equipment, and vehicles are in good working order

• Manages recruiting, staffing and employee development activities for employees reporting to this position

• Training and other various duties as needed

Office Manager/Service Manager/Dispatching

Mal's Auto & Truck Repair - Old Saybrook, CT

August 2021 to December 2022

• Handled general office administration, including Answer phones

• Greeted visitors

• Handled all financials

• Prepared payroll

• Collected payments

• Supervised office staff

• Supported and trained staff

• Handled direct administrative issues

• Initiates automotive services and repairs by ascertaining performance problems and services requested.

• Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.

• Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.

• Develops estimates by costing materials, supplies, and labor.

• Calculates customer’s payment, including deductibles.

• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.

• Obtains approval signatures and enters RO into service database system.

• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.

• Maintains automotive records by recording problems and corrective actions planned.

• Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Sales & Use Tax Reports

• AR/AP

• Dispatching

• Mitchell 1 for work orders

• Order Parts

• Set up tow books calls and dispatch drivers to road side service calls and accidents

• Benefits coordinator

• Coordinate & Maintain FMLA, Vacation, Retirement record keeping

•

Table Games Manager

Mgm Springfield Casino - Springfield, MA

July 2018 to August 2022

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.

• Perform paperwork required for monetary transactions.

• Scheduling/payroll

• Training dealers

• Training new procedures/changes

Remote call centers Covid-19 Contact Tracing

AMN Healthcare - Norwich, CT

October 2020 to July 2021

• Welcomes clients by greeting them, in person or on the telephone; answering or referring inquires.

• Maintains a safe environment for the patient/client.

• Provides general office support with a variety of clerical activities and related tasks.

• Perform communicable disease contact tracing.

• Coordinate individuals with services they might need so they can remain at home during the isolation or quarantine period.

• Protects confidential information by preventing unauthorized release, both verbally and/or in writing.

• Is dependable and meets acceptable attendance requirements at all times.

• Complies with all policies, procedures, safety rules and regulations.

• Serves as a representative of Connecticut Public Health Department, demonstrating a positive attitude and progressive actions through the display of professionalism, courtesy, and appropriate tact and discretion in all interactions with other employees and with the public.

• Performs other related duties as assigned.

• Train call center representatives on new policies and procedures

• Team Building.

• Daily/Weekly meetings for team updates.

• Monitor calls daily & go over how to improve quality of call.

•

Table Games Manager

Twin River Casino - Lincoln, RI

July 2013 to September 2017

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.

• Perform paperwork required for monetary transactions.

• Gaming instructor/Trainer

• Scheduling/Payroll

Inbound Call Center Representative

Bob's Discount Furniture - Taftville, CT

July 2011 to September 2013

• Manage large amounts of inbound calls in timely manner

• Answer calls promptly and politely

• Take accurate & detailed information

• Route calls to appropriate depts

• Handle escalated calls

• Provide on-job training for new employees and assist overseeing work group

• Troubleshooting with sales teams/Delivery Teams

• Daily meeting with team

• Scheduling and weekly payroll

• Daily monitoring/weekly monitoring of teams calls and grade Service Manager/Office Manager/Personal Assistant

New London Transmission Corp-Aamco Transmission/Brakes Plus - New London, CT September 2003 to June 2013

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

• Answer phone calls and Upsale Jobs when covering for CSR.

• Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.

• Do Personal Expenses and Travel Expenses as well as anything

• needed for owners.

• Do the hiring and training for CRS.

• Maintain Office: Process Payroll, AR/AR, Sales Tax Reports, Franchise Reports & Fees, Quickbooks,

• Reports, Work with outside vendors,

• Order Parts

• Set up Vendor Accounts

• Advertising

• Manage 401k,Worker's Comp,Vacations

• I was given power of attorney for business in 2011 at that point I made all decisions requiring how the business was run.

Education

Associates Degree in Psychology and Human Services Norwich, CT - Norwich, CT

May 1995

High school diploma

Skills

• Administrative

Management

Budgeting

Excellent Customer Service

Computer

Strong Work Ethic

Telephone Etiquette

Time Management

Detail Orientated

• Team Building

• Microsoft Word

• Time Management

• Customer Service

• Microsoft Excel

• MS Office

• Microsoft Office

• Cash Handling

• Communication Skills

• Marketing

• Retail Sales

• Upselling

• Accounts Payable

• Human Resources

• Office Management

• Personal Assistant Experience

• QuickBooks

• Word Processing

• Social media management

• Graphic design

• Tax Experience

• Payroll

• Accounting

• Accounts Receivable

• Bookkeeping

• Merchandising

• Microsoft Outlook

• Supervising Experience

• Recruiting

• Microsoft Powerpoint

• General Ledger Accounting

• Balance Sheet Reconciliation

• Bank Reconciliation

• Account Reconciliation

• Journal Entries

• Auditing

• SAP

• Data Entry

• Sage

• Financial Statement Preparation

• Purchasing

• Pricing

• Event Planning

• Profit & Loss

• Computer literacy

• Office experience

• Windows

• Computer skills

• Property management

• Leadership

• Typing

• Records management

• Filing

• Customer service

• Driving

• Management

• Inventory control

• Interviewing

• Documentation review

• Dispatching

• Order entry (9 years)

• Microsoft Access

• Google Docs

• Management

• Loan processing

• Accounting software

• Management

• Training & development

• Hotel experience

• Mac OS

• Adobe Acrobat

• ADP

• Kronos

• Relationship management

• SharePoint

• Case management

• Management

• Front desk

• Financial Report Writing

• Editing

• Customer support

• ServiceNow

• Analysis skills

• Management

• Data collection

• Databases

• FMLA

• Presentation skills

• Workday

• Continuous improvement

• Cashiering

• Medical terminology

• Workforce management

• Employment & labor law

• Manufacturing

• Organizational skills

• Live chat

• E-commerce

• Business management

• Proofreading

• HRIS

• Cash management

• Negotiation

• Business development

• Banking

• Auto Estimating

• Power BI

• SAP

• Project management software

• Territory management

• Cold calling

• Telemarketing

• Inside sales

• Computer networking

• Project management

• Microsoft Excel

• Microsoft Office

• Data entry

• Organizational skills

• Computer skills

• Budgeting

• Marketing

• Power BI

• Website management

• Social media management

• Accounting software

• Human resources

• Purchasing

• Tax experience

Certifications and Licenses

Driver's License

Assessments

Office manager — Proficient

June 2021

Scheduling and budgeting

Full results: Proficient

Bookkeeping — Completed

February 2022

Calculating and determining the accuracy of financial data Full results: Completed

Management & leadership skills: Impact & influence — Proficient August 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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