Nassia Shams

**** * ****** *****, ********, AZ 85249

480-***-****

ad363t@r.postjobfree.com

www.linkedin.com/in/nassia-shams-90338b88/

Human Resources Professional with a passion for Human Capital Management who has 17+ years (10 years in leadership roles) of diversified industrial experience in all aspects of Human Resources Management and Administration with Special skills in Talent Management, Learning and Development, Human Resources Information Systems, Compensation and Benefits Management, Employee Relations, Employee Engagement, Office and Business Administration and Corporate Wellbeing.

Proven track record of using excellent communication and organization skills to lead HR departments, improve HR processes, hire and retain workforce, and support senior leadership strategies. Team player with excellent communication skills, able to deliver high quality of work, driven and self-motivated. Strong presentation and negotiating skills and business acumen and able to work independently.

Proficient in Microsoft Word, Excel, PowerPoint, UKG, ADP, Taleo, People Soft, SAP, Stratton Warren, Docuware, Sales Force, GRID & CVENT.

Experience

From June 2021

Sr. Human Resources Manager – Gila River Gaming Enterprise, Chandler, Arizona.

•Partner with Chief Human Resources Officer to implement the HR Strategic and Operational plans that support the goals of the Enterprise.

•Consults with and advises leadership and management staff on HR issues including employee and labor relations, compliance, training, performance management, leadership development, compensation, policies and procedures, conflict resolution and terminations.

•Works with Enterprise leadership to develop strategies and programs to meet business needs and align with the culture more effectively.

•Lead the activities of Human Resources employees which include defining expectations, training and managing performance. Experienced in running the Human Resources Department sized 40 to ensure smooth HR operations while CHRO is out of office.

•Research, develop, and implement competitive total rewards program to encompass compensation, benefits, performance appraisal, and employee incentives and wellness programs.

•Researches, develops, implement and maintains competitive rewards programs utilizing market data and conducting wage studies.

•Stays current and maintains compliance on recent US labor law changes and monitors labor updates for changes that affect Human Resources.

•Communicates and implements Enterprise’s policies regarding all employee issues.

•Prepares analytical and statistical reports for senior leadership.

•Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

•Supervises, supports and mentors Human Resources team.

•Responsible for mentoring and developing Mentorship Program participants to successfully transition to management level positions.

Accomplishments:

•Successfully implemented Corporate Wellbeing Strategy, hired, and mentored wellness office team and ensured smooth operations. Able to bring the healthiest employer ranking from 13 to 5th position for the enterprise.

•Successfully hosted the inaugural Women’s Leadership Conference to promote diversity, equity and inclusion at the organization and continued for 3 years.

•Successfully completed Wage Restructuring Program for Enterprise.

•Successfully implemented Hiring strategy and played and integral role for expansion of Resorts and opening of new Casino.

•Successfully completed Attendance Revision, Grievance, Appearance and grooming and transfer policy for Enterprise.

•Successfully implemented Retention and employee engagement strategy for the Enterprise.

•Successfully relaunched the learning & development program for enterprise.

•Participated in the project team to change payroll management system on behalf of Human Resources.

Dec 2013 – JUN 2019

Human Resources Operations Manager – Milken Institute, Singapore – Subsidiary of Milken Institute Santa Monica, CA.

•Worked as Manager- Operations & Administration at Milken Institute, Asia center. Responsible for human resources management, policy management and operations for the full spectrum of employee live cycle for Asia. Advise, influence and be accountable for delivery of HR solutions including the development of HR business plans to develop and drive achievement of the group business objectives.

•Responsible for Administration Management for start-up Milken Institute Asia headquarters in Singapore.

•Lead the company wide events in managing the employee bonding events and client conferences for US and Asia.

•Responsible for the management of Office Administration and Finance Management for Asia.

•Support the Asia Center by acting as a channel between the US headquarters and Singapore to transform the US practices.

Accomplishments:

•Fully handled the human resources (recruitment, job offer, work visa processing, onboarding and exit management, insurance management, benefits administration, leave administration, team outings and bonding exercises) and start up activities for Milken institute in Asia.

•Successful in sourcing a new office space for the headquarters in Singapore and performed all vendor management.

•Successfully implemented Employee Handbook, Employment templates, Vendor database and all relevant administration tasks.

•Successfully lead ADP rollout project for HR module for Asia.

•Managed Internship Program: Supervision and administration of Asia Internship Program totaling 12-15 interns a year including securing approval of work permit for foreign interns.

•Managed bookkeeping, Accounts Payable, financial audits, and Legal management for Asia.

•Liaison with corporate secretarial services and auditors for government and AGM related documentation.

•Successfully processed government grants and claims with the Singapore Government – Economic Development Board and Singapore Tourism Board (combined worth of $1.55M).

•Overseen other administrative duties in Facility management inclusive of telephone & internet, IT, office stationery, pantry orders and supervision of cleaning services and administration of reservation of travel requirements for staff.

•Liaison with event venue partners to ensure smooth logistics operation in place for Finance conference and an average of 15-17 events a year. Responsible for speaker liaison and super vision of conference call scheduling for conferences.

NOV 2011 – NOV 2013

Transactions Manager, Human Resource Division, Deutsche Bank AG

•Transactions Management for the full spectrum of employee life cycle operations such as onboarding, off boarding, talent and development and graduate resourcing and manage all agreed HRS tasks that have been defined as onshore activities. The primary focus for the role is being an integral part of HR Solutions operations team in Singapore (on shore) in conjunction with the HR Solutions offshore team in India and Philippines (offshore).

•Strong understanding of all HR Operations processes and well experienced in dealing with HR clients as well as internal and external vendors and act as a crucial link in the delivery chain is to be expected to manage, mitigate, and troubleshoot any upcoming operational problems between the teams.

•Liaison point for employees and other key stake holders for policy related queries and operations for Singapore and operational governance of the offshore team, documentation of KOPs, maintenance of Business continuity procedures of the HRS group and active project participation.

Accomplishments:

•Successfully implemented the employee live cycle tool for letter generation which reduced the man hours by 70 %.

•Successful implementation and maintenance of mail merge for onboarding, off-boarding contract generation templates which reduced the man hours by 60 %.

•Successful implementation of education sponsorship trackers for APAC Region.

•Successful implementation of new APAC onboarding program as a task force member representing Singapore.

•Improvisation in the fixing of process gaps by tracking the error log for service providers and minute down the weekly calls and identified challenges and implementation of corrective measures.

June 2011 – Oct 2011

Human Resources Officer, HOK Singapore Pte Ltd.

•Responsible for the full spectrum of employee life cycle activities such as talent acquisition. talent and development and compensation and benefits management.

•Certified safely team leader responsible for risk assessment for the workplace and to ensure the workplace health and safety is in place.

Accomplishments:

•Successful implementation of employee personal filing, employee handbook, new benefits vendor, and policy for the ASIA PACIFIC Region.

•Successful completion for Risk Assessment for Singapore office.

Dec 2010 – May 2011

Human Resource Officer, BP Singapore Pte Ltd.

•Support the Human Resources team in full spectrum of HR operations for Singapore which is part of eastern hemisphere team.

•TAS (Talent Acquisition System) champion for Singapore- Responsible for posting openings, screening of suitable candidates, closure of vacancies in the Taleo Oracle system.

•Management of HR help desk and the point of escalation of employee queries, concerns from business.

Accomplishments:

•Process improvement of HR operations. Visited HRSC, Malaysia and tightened the operational process lag with service center and other external service providers.

•Successfully developed a resourcing tracker (on boarding and exit) which helps to closely monitor the operations to ensure the smooth on boarding experience for the new hires and clearance for exits.

Jun 2008 – Aug 2010

Human Resource Executive, John Crane Singapore Pte Ltd.

•Full spectrum of Recruitment activities from man power planning to new employee orientation and employee engagement program inclusive of head count approvals, drafting of job description, competitor monitoring, posting of job advertisement, screening and conducting interviews together with line managers, salary proposals, job offer, on boarding processes such as preparation of appointment contracts, briefing of employment terms, pre-employment medical check-ups, pre-employment screening, employment pass applications, uploading candidates’ experience and profile into the HR information system, the management of the personal documentation filing of employment contracts/files, triggering of IT system requirements and ensure the necessary accessibility.

•Talent management and head count reporting to Asia Pacific Human Resources Director.

•TAS (Talent Acquisition System) champion for Singapore- Responsible for posting openings, screening of suitable candidates, closure of vacancies in the Workday Recruiting and HCM system.

•Oversee all training activities including planning and administration (Organizing group training, liaise with external training consultant to establish training program, Sourcing, and registration of ad-hoc courses).

Accomplishments:

•Successfully developed and delivered the talent development process which resulted greater impact in employee satisfaction and retentions.

•Successfully completed all recruitment activities for the expansion program of John crane Singapore to develop a manufacturing unit in Singapore.

•Designed and executed the Mentoring and orientation framework for the executive and non-executive talents in the organization.

•Introduced Industrial internship programs.

•SAP implementation team member and Training faculty for MM and PM module for John crane Singapore.

•Redesigned the company training structure from TNA to Evaluation.

•Actively involved in Asia Pacific HR projects like succession planning, employee engagement, centralization of compensation and benefits harmonization and process improvement for Asia Pac region.

•Actively involved in relocation of facility project.

•Part of the People Engagement Council involved in planning and strategizing the people engagement activities for the organization.

•Safety champion for Work, Health Safety committee.

July 2005 – Nov 2006

Human Resource Officer, Times NewsLink, Singapore

•Assist HR Manager in handling full spectrum of HR functions including Recruitment and selection, Employee induction, Compensation and Benefits management, Performance management, Training and Development, Industrial relations, exit management and Administration duties such as HRIS data management.

•Monthly payroll processing including statutory requirement like CPF and income tax, administration of employees’ allowances and NS claims, taxation matters – preparation of IR8E, IR21 of employees, preparation of relevant documents for annual salary review and administration of Annual performance appraisals, salary reviews, variable bonus.

May 2000 –Apr 2003

Human Resource Officer, APTECH Ltd, India

•Responsible for the full spectrum of Talent and Development LiveCycle activities including assessment of staff training requirements (TNA), design training programs to meet career development needs (training design) and evaluate the effectiveness of training (training evaluation).

•Review HR policies and procedures related to talent management.

Education

•2005 - GDHRM (Graduate Diploma in Human Resources Management), SIM University, Singapore.

•2000 – B-Tech, Bachelor’s Degree in Engineering, University of Calicut, India.

Other Professional Development Certifications

•SHRM-SCP (in-progress)

•HR Business Partnership Skills Workshop (HR Singapore) (November 2018)

•Fair Employment Conference (SNEF) (April 2010)

•Competency Based Performance Management (HR Singapore) (March 2009)

•Executive Empowerment Module (SIM University) (January 2006)

•Sales Force (December 2013)

•CVent (December 2013)

•GRID (December 2013)

•Microsoft Excel Expert (April 2013)

•Certificate of Achievement (NTUC Learning Hub) Risk Management Course (bizSAFE Level 2, Aug 2011)

•Go Beyond Customer Service Training (Times News Link) (March 2006)

•Advanced Microsoft Access (2003) (Coleman College) (July 2006)

•ACEP (APTECH Computer Education) (August 2002)

•Total e-commerce (APTECH Computer Education) (April 2002)

Core Competencies

•Talent Management

•Human Resources Information Systems Management

•Compensation & Benefits Management

•Learning & Development

•Process Improvement and Project Management

•Employee Relations

Other Information

Professional Membership

SHRM (Society of Human Resources Management), United States.

Personal Information

Age : 45 years

Language Proficiency : English

Hobbies/Interests : Health and fitness activities

Emergency contact : Sanu S M. (Mobile:+1-480-***-****)

Salary Expectation : Open for discussion

Availability : Two weeks

Immigration Status : Authorized to work in US (GC Holder)

Reference

Name : Tony De’Mark

Designation : Chief Financial Officer

Company : Gila River Gaming Enterprise, United States

Contact : +1-480-***-****

Email : ad363t@r.postjobfree.com

Name : Laura Deal Lacey

Designation : Executive Director

Company : Milken Institute, Singapore

Contact : +1-480-***-****

Email : ad363t@r.postjobfree.com

Contact this candidate