Customer Service Maintenance Engineer
Resume:
James Max
Nicholasville, KY *****
************@*****.***
Passionate Maintenance Engineer and seasoned Bartender with +15 years of experience delivering top-tier customer service to patrons, VIPs, and celebrities in high-end, fast-paced establishments. Adept at creating a wide range of specialty cocktails and drinks, while consistently exceeding sales targets through effective upselling techniques and signature drink creation. Skilled in friendly communication and establishing rapport utilizing an upbeat and welcoming approach. Eager to return to the hospitality industry and leverage strong customer service expertise to create unforgettable guest experiences.
Work Experience
Bartender
Idle Hour Country Club - Lexington, KY
October 2023 to February 2024
Bartending
Maintenance Engineer
West Shore - Lexington, KY
December 2022 to October 2023
● Perform general maintenance and repair of a wide range of mechanical, electrical, and plumbing equipment
, ensuring uninterrupted operations
● Implement preventive and scheduled maintenance programs, reducing equipment downtime
● Demonstrate exceptional troubleshooting skills by quickly identifying and resolving issues to minimize disruptions and optimize productivity
● Document maintenance, equipment logs, and repair records with high attention to detail General Manager
Bluegrass Textiles - Nicholasville, KY
May 2019 to December 2022
● Oversaw payroll, scheduling, and staffing procedures for a team of 9, resulting in optimized productivity, a reduction in turnover, and the establishment of a highly motivated workforce
● Managed renovation projects, delivering on-time and on-budget renovations that improved overall appearance and functionality of properties
● Created inventory control strategies to reduce excess inventory while ensuring on-time product availability
Painter/Sandblaster
Bekovich International - Israel
November 2009 to April 2019
● Orchestrated sandblasting and painting projects for structural elements, revitalizing the appearance and integrity of buildings and bridges
● Steered end-to-end project execution, from assessment and planning to on-site coordination, delivering of all projects on time and within budget
● Ensured 100% compliance with safety and environmental regulations throughout all projects Bartender
Marriott Hotel - Chicago, IL
May 2002 to April 2008
● Showcased exceptional customer service skills by catering to guests, VIPs, and celebrities, elevating the establishment's reputation for high-profile guests
● Crafted an extensive range of drinks, garnering a loyal customer base and increasing drink sales
● Educated customers on current promotions and specials, capitalizing on opportunities to generate upsell revenue
Bartender / Manager
Chicago Yacht Club - Chicago, IL
March 2000 to November 2002
● Oversaw staff members and managed staffing levels effectively to ensure optimal customer service
● Maintained accurate inventory of bar and restaurant supplies by placing food, beverage, and cleaning supply orders, ensuring uninterrupted workflows
● Trained and mentored new bartenders, enhancing skills and fostering a customer-focused environment Bartender
Emilio's Tapas - Chicago, IL
March 1995 to March 2001
● Adapted seamlessly to bartending and front-of-house service responsibilities, expertly crafting cocktails and serving tapas t customers, while also contributing to interior renovations
● Collaborated with kitchen and serving staff, ensuring smooth communication and efficient service delivery
● Handled cash and credit card payments, resolved transaction discrepancies, and operated POS systems Education
GED
College of DuPage - Glen Ellyn, IL
Skills
• Customer service
• Serving
• Bartending
• Basic math
• Retail math
• Communication skills
• Hospitality
Certifications and Licenses
Food Handler Certification
Contact this candidate