KRISHNA GAURAV

Aman Apartment, Flat No ***, Shanti Niketan Colony, Bhootnath Road, Kankarbagh City, Patna, Bihar, India 800026 Contact: +919********* E-Mail: ad363f@r.postjobfree.com Hospitality Industry Professional

Creative strategist with strong credentials in managing administrative & hospitality services with professional ease EXECUTIVE SUMMARY

Sincere, diligent & result oriented professional, with experience of 3 years in handling Housekeeping Operations; Currently spearheading functions in the capacity of Housekeeping Desk Coordinator with Al Murooj Rotana Hotels & suites Dubai, UAE and 8 years of successful experience as Sales & Marketing in the field of international Export and Import firm in city Patna India.

Develop procedures, service standards and operational policies as per international standards while planning & implementing effective control measures for cost efficiency across the units.

Recognized for implementing polices to promote & protect health, safety, security & the quality of the work life, the environment and organizational effectiveness

Expertise in managing the financial aspects of Housekeeping functions including budgeting, inventory management, reporting; Versatile technocrat with hands on experience in Opera hotel software, Ezeefrontdesk software, MS Access, MS Word, Windows 11 and 11 pro, Internet Applications

Gained extensive experience of working ethics and standards of 4 and 5 Star Hotels and ensured International level standards for cleanliness and housekeeping

An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, build productive relationships, resolve complex issues and win customer loyalty; Multilingual with proficiency in English, Hindi & German

CORE COMPETENCIES:

Hospitality• General Administration • Coordination Skills • Manpower/ Resource Management • Facilities Management • Kitchen Operations • Relationship Management • Cost Maintenance • Vendor Management • SOP’s Development CAREER GLIMPSE

NIRVANTA PRIVATE LIMITED Business Head Sales & Marketing Jan-2016 Onwards

AL MUROOJ ROTANA HOTELS AND SUITES Desk Supervisor Dec-2013-July 2015

IBIS & NOVOTEL, ABU DHABI, UAE Housekeeping Desk Coordinator Sep-2012- Oct-2013

PARK HOTEL EMSTALER HOHE, KASSEL CITY, GERMANY International Intern from India Sep-2010-Feb-2011

Major Accountabilities:

Housekeeping:

Maintaining hygienic surroundings by efficiently managing various housekeeping activities

Assuring that housekeeping staff follows established safety regulations in the use of equipment & supplies at all times. Ensuring activities in compliance of legislation and regulatory requirements in the department

Maintaining & controlling uniform needs for departmental staff. Requisiting all housekeeping supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment

Coordinating, monitoring & responding to requests promptly and according to policies. Preparing, assigning & directing weekly schedules and daily duties

Inspecting and evaluating physical condition of establishment, and submitting to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.

Up keeping and maintenance of equipments and machines, scheduling of extra cleaning shift wise, maintaining the visual appearance and aesthetic décor of the hotel premises, problem resolution, job safety practices etc

Monitoring the performance of house attendants, assuring that there are sufficient supplies on the guest floors.

Checking cleanliness of guest corridors, stairways, elevators and Linen Closets.

Ensuring that all equipment, furniture and furnishings are maintained checked and kept in good working order in accordance with correct procedures and report all relevant faults.

Responding to budgetary guidelines defining all developments and efficiencies for more effective methods of operating the department

Monitoring and controlling consumption of guest & cleaning supplies, devise methods for optimal usage of cleaning supplies.

Reading trade journals to keep informed of new and improved cleaning methods, products, supplies, and equipment

Ensuring that all the operational standard procedures/guidelines set for all the processes/ activities/ situations are followed

Room Service:

Monitoring and controlling consumption of guest & cleaning supplies, devise methods for optimal usage of cleaning supplies.

Ensuring that all the operational standard procedures/guidelines set for all the processes/ activities/ situations are followed.

Maintaining log book for VIP arrivals in house VIP’s and LSG. Keeping control on registers such as Key control register, Lost and found Register.

Visiting guest rooms on a daily basis & replace bed linens with fresh linens and used towels with clean towels, also replenish toiletries, snacks, coffee, tea and other items.

Dusting and cleaning room decorations, appliances and structural surfaces (e.g. wall fixtures, window sills, vents).

Cleaning equipment and rooms and check, replenish or replace room supplies and compendium materials

Making-up beds in accordance with procedures in the Housekeeping Manual.

Providing complimentary services for guests, such as retrieving items by request during their stay and handle housekeeping requests in accordance with the procedures

Tidying and cleaning the guest's room during the duration of their stay& conduct thorough cleaning in order to prepare the room for future guests.

Advising guests on the operation of equipment in rooms when necessary.

Attending to lost property according to lost property procedure.

Setting up equipment and trolleys according to procedures in the housekeeping manual.

Identifying and accessing rooms for servicing according to procedure & report maintenance requirements promptly.

Sales and Marketing Head

To insure marketing strategies, developing sales, maintaining customer relations, and creating sales reports

Contributing to the development of marketing strategies

Conducting market research on rival products

Designing and implementing marketing plans for company products

Coordinating with media representatives and sponsors

Working with the sales team to develop targeted sales strategies

Answering client queries about product specifications and uses

Maintaining client relations

Tracking sales data to ensure the company meets sales quotas

Creating and presenting sales performance reports

Ability to work under work pressure

ACADEMIA

BSc (Catering Science & Hotel Management) • Bharathiyar University, Coimbatore, India • 2011 • 68.02% 12th • Patanjali Vishwa Vidyapith, Haridwar, India • 2007 • 70.60% 10th • CBSE, Delhi, India • 2005 • 61.80%

TRAININGS ATTENDED

First Aid training- Ibis & Novotel, Abu Dhabi (UAE)

Handling Guest complaints- Ibis & Novotel, Abu Dhabi (UAE) EXTRA CURRICULAR ACTIVITIES/ACHIEVEMENTS

Successfully completed project work and presentation in college campus of youth competition

Won silver medal on debate competition.

Received academic awards continuously from secondary to senior secondary school

Received consolation prize in drawing competition organized by Kendriya Vidyalaya School, Patna

Active Participant in the cultural activities in the school also.

Active student in presentation in cultural events. Date of Birth: July 18th 1988 Passport No: U1824470 References: Available on request

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