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Customer Service Administrative Assistant

Location:
Charlotte, NC, 28230
Posted:
March 07, 2024

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Resume:

EDWARD OBENG

**** ****** **. *********, ** *****.*E-MAIL: ad362m@r.postjobfree.com*Tel: 773-***-****

PROFESSIONAL SUMMARY:

Very discipline, loyal, hardworking and reliable individual with excellent work ethics. Have always worked with numbers and enjoy the opportunity to perform many tasks but, primarily as a bookkeeper and very passionate about the quality of my performance both as an individual and a team player. However, my biggest strength is in the pace and ability to adjust, learn and execute under any circumstance. Looking forward to joining a living organization very passionate and loyal to its workforce.

EMPLOYER: REPUBLIC PARKING (CHARLOTTE INTERNATIONAL AIRPORT) FROM: JANUARY 2022 TO PRESENT

POSITION: FINANCIAL AUDITOR/TRAINER (AIRPORT PARKING DEPARTMENT) DUTIES:

*Provide an audit report.

*Make proper and detail inquiries.

*Assist in branch audit.

*Comply with auditory standards.

*Provide assistance in investigations.

*Report discrepancies in paid transactions.

*Maintain records with appropriate supporting documents- account statements, invoices, vouchers, checks, receipts and review for accuracy.

*Provide revenue, ticket, lot occupancy and equipment usage analysis periodically to support department decisions.

*Provide graphical presentation periodically to highlight areas of concern.

*Train Customer Service Representatives and Patrol Team on how to better serve customers and who to reach out to if need be.

EMPLOYER: LAZ PARKING

FROM: MAY 2005 TO: APRIL 2021

POSITION: ADMINISTRATIVE ASSISTANT/ BOOKKEEPER/CUSTOMER SERVICE REP./CASHIER/TEAM LEAD

DUTIES;

*Prepared daily sales revenue account using; Score 4, Geneva and Paris.

*Edited shifts report and made adjustments as needed.

*Provided account information and update to clients and customers.

*Reviewed, investigated and provided back-up on payment dispute by clients and customers for manager’s final approval.

*Handled account receivables and payables.

*Reconciled bank statement.

*Assisted clients and customers via security intercom system.

*Communicated and responded to clients and customers requests via e-mails, telephone, fax and in person.

*Printed discount coupons and sales invoice.

*Manually checked out clients and customers on cash register and credit card terminals when operating system went down.

*Assisted clients’ and customers with electronic receipt upon request.

*Filled out incident report for Managers review.

*Edited employees’ payroll.

*Handled employee to employee, clients and customer’s minor grievances and forwarded major grievances and disputes to Manager.

*Performed routine equipment check and maintenance.

*Replenished parking tickets, receipt coupons and pay station rolls.

*Performed routine check up on monthly key card readers and parkonnect equipment.

*Had periodic short term meetings with employees to remind them of quarterly goals and expectations as well as Manager to discuss performance, upgrades and general issues.

*First point of contact in the office

*Received phone call and dialed out when needed.

EMPLOYERS: ALLIED BARTON/WHEELAN SECURITY

FROM NOVEMBER: 2014 – DECEMBER:2018

I had the pleasure to work as hardcore, commercial and residential unarmed security guard.

DUTIES:

*Patrolled premises.

*Responded to emergencies.

*Monitored alarm systems and video surveillance cameras.

* Investigated disturbances.

*Performed access control.

*Submitted surveillance and shift report.

*Sounded alarms during emergencies.

*Patrolled water tower more.

SKILLS

*Skilled with QuickBooks.

* Strong analytical skills and detail oriented.

*Computer literate :( Microsoft office, word, excel, power point, outlook, and google docs).

*Excellent communicator both verbally and in writing.

* Strong inter-personal human relation skills.

*Ability to interpret standard business operation procedures and flow of command.

*Ability to work independently.

*Ability to multi-task and deliver under pressure.

*Critical thinker.

EDUCATION

*ROOSEVELT UNIVERSITY

FROM: 2008-2009

COURSE: FINANCIAL ACCOUNTING

DEGREE: DEFFERED

*SOUTH SUBURBAN COLLEGE

FROM: 2007-2008

COURSE: FINANCIAL ACCOUNTING

DEGREE: TRANSFER

HAROLD WASHINGTON COLLEGE

FROM: 2005-2007

COURSE: FINANCIAL ACCOUNTING

DEGREE: TRANSFER

CERTIFICATION: ASSOCIATE DEGREE (FINANCIAL ACCOUNTING) REFFERENCES

TYLER KRATZ (ASSISTANT OPERATIONS MANAGER) TEL:704-***-**** STEVE DEI (PROJECT MANAGER, LAZ PARKING) TEL:773-***-**** RYAN (PROJECT MANAGER, LAZ PARKING) TEL:708-***-**** YAW ABOAGYE : 708-***-****

BEA AMPADU: 773-***-****



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