Michelle Stevens

Retail Merchandiser

Chandler, AZ 85286

ad3625@r.postjobfree.com

+1-623-***-****

• E-commerce

• Vendor management

• Online order processing

• Teams

• NetSuite

• Social media

• Merchandising

• Analytical skills

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

E-Commerce Account Manager

Confidential Privately-Held Company - Chandler, AZ April 2023 to Present

• Order processing via phone, email (Outlook) and website traffic.

• Maintain active accounts.

• Resolved customer issues regarding products and shipping.

• Maintain and optimize current product listings for accuracy.

• Prepare, analyze, and summarize sales and inventory data.

• Identify the bestselling strategies for active and non-active customers.

• Create spreadsheets using Excel for incoming shipments from vendors.

• Coordinate and place marketing ads via Constant Contact.

• Issue credits and refunds through ecommerce website and QuickBooks.

• Amazon listing

• Online Marketplace

Administrative Assistant/ Coordinator

Discover Muscle Therapy- Remote - Gilbert, AZ

March 2019 to January 2022

As a social media account manager my daily duties included overseeing interactions with the public by implementing the social media platforms and content which also included analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online. Google business ads were implemented to let the public aware of any current specials.

• Verified daily appointments on the calendar.

• Outbound calls made to potential customers to educate them on our services offered and to schedule future appointments.

• Upsell to current clients.

• Monitored Google reviews and social media profile. Team Lead Merchandiser

Organic Spices- Remote - Fremont, CA

January 2014 to April 2020

• Managed and trained a third-party vendor of 30 on policies, procedures for a national brand. Acted as a Brand Rep Ambassador

• Prepare, analyze, and summarize sales.

• Collaborated with store managers buyers and upper management regarding complaints, store concerns, and product issues.

• Managed 60 stores in the southern California area with a specific emphasis on B2B sales.

• Increased sales with execution of rebuilding relationships

• Dedicated team player with unique problem-solving solutions.

• Ability to navigate through multiple screens while researching customers and store managers complaints at a swift pace.

• Experienced in customer applications Sales Force & NetSuite.

• Performed monthly audits.

• Weekly monitoring of sales in my assigned territory.

• Attended trade shows to promote the brand.

• Coordinated with shipping to make sure racks arrived on time in the assigned stores.

• Contacted store management to coordinate arrival of racks in receiving.

• Merchandised product as needed.

• Ability tothink analytically and have an innate understanding of retail business. Customer Account Representative

EZ-FLO Systems - Ontario, CA

March 2005 to July 2009

• Maintained the east coast territory for a major us brand plumbing supply company.

• Answered on average 70 calls per day with a high focus on customer satisfaction.

• Communicated regularly with department managers regarding accounts that needed improvement.

• Maintained weekly sales tracking and reports to support operational enhancement and implement corrective actions.

• Boosted sales by 60% in 120 days with development of brochures and outgoing calls to improve customer relations.

Education

Associate in Criminal Justice

Purdue University-Main Campus

Bachelor's degree in Business Marketing

Purdue University-Main Campus

Skills

• Customer Service

• CSR

• Customer Care

• Customer Support

• Microsoft Office, Excel, Social Media

• Administrative Assistant

• Quickbooks

• Receptionist

• Scheduling

• Microsoft Word

• Billing

• NetSuite

• B2B Sales

• Multi-line Phone Systems

• Account Management

• CRM Software

• Business Development

• Accounts Receivable

• Management

• Salesforce

• Email Marketing

• Social Media Management

• Forecasting

• WordPress

• Microsoft Outlook

• Branding

• E-commerce

• B2B sales

• Salesforce

• Business development

• SharePoint

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