Kelly Ann Griffith

*** ****** ***** **.

Warner Robins, GA 31088

Cell: 478-***-****

E-mail: ad3620@r.postjobfree.com

OBJECTIVE

I am interested in employment that is remote with benefits that suits my particular, efficient and organized personality. Although my formal education is in Criminal Justice, my background contains heavy clerical, customer service and administrative. My talents are multi-faceted and I thrive on the challenge of learning new skills and even a new career so I can be of invaluable service to my employer. I work well on my own but also as a team player. I also have experience in the coordination, leadership, supervision and managing of projects assigned to me. I was Co-owner of a virtual candle business and am the Owner of an administrative/customer service company, so I’m familiar with working from home and what it entails.

EMPLOYMENT HISTORY & JOB DESCRIPTIONS

Kelly's Administrative Services/LiveOps/NexRep/Stay-at-Home Mom

Type of field: Remote Customer Service

I have been a stay at home mom for the last 9 years. My children are both old enough to take care of themselves, so now I am looking for work. I started my own business, Kelly's Administrative Services, in order to jump-start my career again. I work-from-home in my brand new office. I love it! I have worked for LiveOps and NexRep in customer service/data entry roles.

PetSmart (PetsHotel) (Peoria, Arizona)

Type of Field: Retail

Day Camp Associate/Float (Season ensured al PT Position - 11/2013 – 1/2014)

I the safety, care and comfort of dogs and cats that were boarded overnight in the

PetsHotel, as well as the daycare service clients’ dogs. Some of my duties were (but not

limited to): feedings (specialized and structured), water checks, individual playtimes and

walks, maintaining cleanliness and the disinfection of all areas (playrooms, kennels, etc.),

hourly night and day checks on all animals, providing companionship and nurturing to each pet

as if they were my own, the cleaning and disinfection of pet toys, blankets, beds and bowls.

This was a 10 – 16 hour per week temporary Christmas job.

Scottland Ranch Candle Company (Wittmann, Arizona)

Co-owner of a handmade candle crafting E-Commerce/Charitable Business (2011 – Dec 2018)

My mother started this handmade candle and gift basket online company to honor the

memory of my only brother, Scott. He was killed on July 23, 2011 in an accident within 6

weeks of being home for good after a 2 -year stint in Iraq. His death was devastating to my

family. It was his wish for my mom and I to start our candle company again because he loved

the candles we made as a hobby. It is a family business and we felt it would be a great way to

honor him, keep us all busy, and help us try to recover from his death. In keeping with his very

generous “Pay it Forward” spirit, we donate a portion of the proceeds of every sale to charities

that were important to him. We are currently trying to line up church, school and community

fundraising events to spread the word about our company because the more we sell, the

more we can donate to charity in his honor.

Mayo Clinic Scottsdale (Scottsdale, Arizona)

Type of Field: Medical/Customer Service

E.V. 1 (5/2010 – 11/2011)

I was responsible for the upkeep, re-stocking and cleanliness of 3 large office/maintenance

areas including restrooms, managerial offices, training rooms and conference rooms; on-

campus after business hours. I held this position until my move to Wittmann, AZ.

Belt Valley School (Belt, Montana)

Type of field: Public School

Substitute Teacher, 1/2010 – 2/2010

I was eligible to work as an “on-call” substitute teacher for all grades (K-12) at Belt

Valley School. I was specifically requested for a particular 5th grade class because of

the high amount of positive feedback I received from the students and teacher for my

enthusiastic and encouraging teaching abilities. This was a position that promised no

minimum hours but was solely based on teacher absences. Montana was very secluded

and was hit very hard by the economic fall so I decided to move back to Phoenix, AZ for

better employment opportunities.

Wizard Connection (Naples, Florida)

Type of Field: Event Planning/Customer Support

Event Manager, 9/2005 – 1/2006

- I organized, ordered and coordinated mostly corporate events and a few private events.

- Used Excel in organizing and documenting orders and pricing for accounting purposes.

- Coordinated talent (actors, musicians, comedians, etc.) for events.

- Worked with different hotel venues and outside vendors to coordinate events.

- Communicated with the customer continually in order to create the event they desired.

- On the event day, I was onsite to oversee the setup of the event until the event began

keeping in constant contact with the customer, venue managers and vendors. I was

required to stay at the event until it ended depending on the complexity and

magnitude of the event.

Office Manager, 1/2006 – 1/2007

- I helped write sales contracts and completed Event Manager workbooks.

- I heavily researched backgrounds on different cultures and customs as well as new and

cutting edge event design concepts.

- I was the human resources contact for our office; I screened potential new employee

candidates, interviewed them, consulted with management of my opinions

regarding the interviews and who I thought would be the best employees for the job. I

was responsible for the completion of all new hire paperwork

- I submitted payroll by means of the Latham Swipe Card Payroll System

- I submitted job allocations with the payroll on a weekly basis.

- I distributed definite contracts, created files and assigned them to the appropriate Event

Managers. I entered all new contracts in a sales report.

- I was the person in charge of all office equipment maintenance and office supplies.

- Due to the many job experiences I had with this company, I was utilized as a floater

when needed in all job fields within our company – Sales, Event Manager, Crew.

- I was the customer service contact for our vendors and our customers via phone, email

and in-person.

Softrim Corporation (Naples, Florida)

Type of Field: IT/Telephony/Customer Support

SOM Administrator/RETA Application Support and Trainer, 1/2005 - 9/2005

- I entered all new customer contact information, job opportunities, assigned user

names and passwords, scanned quotes and work orders in our Sales Operations

Management (SOM) database.

- I setup and updated all new and existing customers and their contact information in

SOM, Outlook,

Accware (accounting database) and TRMA (Softrim’s customized client management

software) databases.

- I designed employee business cards, field technician binders and brochures for the

company. Created new employee orientation materials (ex: company policies, benefit

information, etc).

- I created RETA (customized Real Estate Transaction Application database)

brochures/help indexes/manuals for clients - constantly working with the programmers

in order to learn the customized software so I could train the clients.

- I trained all RETA clients including owners, managers and administrative personnel on

how to use the RETA software via training presentations and provided continuous

customer support via phone, on-site personnel training and by email regarding the

RETA database.

- I held conferences with the president of Softrim and computer programmers in order

to keep them updated on issues relating to the software program such as questions,

comments or concerns from the clients. I informed them of suggestions regarding

programming that would help in making the software more user friendly. I consulted

with other members of the RETA support and development team to organize and help

develop RETA customization features.

Collier County Clerk of Courts (Naples, Florida)

Type of field: Legal/Admin/Customer Service

Court Clerk/Quality Assurance, 7/2004 - 1/2005

- I entered misdemeanor/felony defendant bookings, charges, traffic citations, warrants,

and personal information in the Clerk of Courts criminal database system.

- I set up court dates and notified all parties involved by sending out court summons.

- I issued and certified arrest warrants.

- I processed and was entrusted to maintain highly sensitive confidential defendant, legal

documentation, and judicial matters.

- I docketed legal paperwork from attorneys and judges.

- I created case files for all new cases and matched all paper information in the order it

was received with database entries generated by other deputy court clerks.

- I retrieved booking and administrative legal paperwork from the sheriff’s office, sorted

and delivered it to the appropriate departments.

- I answered calls regarding court case information needed by the public, attorneys or

any other requestors.

American Red Cross (Columbus, Ohio)

Type of Field: Medical/Admin Support

Donor Records Management Specialist, 4/2003 - 6/2004

- I updated donor records and entered demographic and deferral information into the

American Red Cross regional and national database.

- I was responsible for entering donor demographic changes in the database.

- If more information was needed I had to call the donor to resolve the issue.

- I ran a query on every name to insure the donor was not “banned” from donating

blood products in the United States. If so, I had to run a special report and my

supervisor had to be notified so the blood products could be put on hold for that donor.

I was required to be organized, sensitive to details, trusted, accurate and fast in the entry

of confidential and personal information in the database.

- I had to memorize and comprehend different blood donation codes, enter them

accurately in the database as to properly release the blood products for the lab to

process them.

National Century Financial Enterprises (Dublin, Ohio)

Type of Field: Healthcare Receivables

Payment Processing/Lockbox Processor, 12/1997 - 3/2000

- I batched lockbox deposits and balanced deposits on a constant basis.

- I provided quality assurance monitoring deposited funds towards the correct lockbox at

the bank.

- I balanced weekly cash deposit reports against bank deposit statements.

- I maintained and updated spreadsheets in Lotus on new clients and any client changes.

- I updated Procedure Manuals.

- I determined the accuracy of all client practice/locations, account numbers, and lockbox

numbers on bank deposited items.

- I debited and credited accounts via the bank and made adjustments accordingly.

- I entered dollar amounts and special client codes into a special Access database.

- I received lockbox batches, which would then be posted as insurance payments in our

AS/400 computer system.

- I identified payment codes and adjustment codes so payments were applied according

to contractual arrangements with the provider.

- I balanced each batch to coincide with the batch cover sheet.

- I entered data regarding insurance payments and payment codes into a database.

Process Analyst, 3/2000 - 5/2001

- I received assigned clients that I processed and monitored funds for.

- I assisted in the processing of deposited funds for clients that had special accounts

through different banks.

- I balanced monthly bank statements for an assigned set of clients.

- I attended new client set-up meetings for my supervisor when she was unable to attend.

- I entered data on dollar amounts and special client codes into a special Access

database.

- I constantly revised departmental Procedure Manuals.

Client Address Coordinator, 5/2001 – 11/2002

- I validated all information from third party payors in the form of correspondence,

remittances, customer contact, and payments relating to funded accounts receivable.

- I heavily used mail merging in Word with the utmost accuracy.

- I initiated Electronic Fund Transfers (EFT’s) for Medicare, Medicaid, and commercial

insurance payments for each client.

- I updated payor notices (legal notice), W-9 forms for each client and Procedure

Manuals.

- I scanned and mailed all documents to third party payors via certified mail.

- I tracked all address change notifications in Excel to ensure third party payors were

corresponding to the proper assigned lockbox as directed.

- I reported to the Compliance Department when funds were being diverted.

EDUCATION

- Introduction to Cerner Scheduling, Mayo Clinic, Phoenix, Arizona, September 2010

- I am working on a Bachelor of Science Degree in Criminal Justice (with emphasis in

Crime Scene Investigations) at Kaplan College. I started online classes on

April 14, 2003. I have only 7 more credits left to take before I earn my degree.

- Advanced Word, CompUSA (Dublin, Ohio), 2002

- Intermediate Word, New Horizons Computer Learning Center (Dublin, Ohio), 2001

- Intermediate Excel, New Horizons Computer Learning Center (Dublin, Ohio), 2001

- Medical Office Assistant Certificate (included training in Coding and Medical

Terminology), American School of Technology (Columbus, Ohio), 1997

- Craven Community College (New Bern, North Carolina), High School Diploma

Equivalency (GED)

COMPUTER EXPERIENCE AND OTHER SKILLS

Excel Access PowerPoint Win 98/XP/Vista/7/10/11 Scanners

Word DMIS Intranet Copiers Microsoft 365

AS/400 Outlook Internet

Fax Machines Microsoft Teams

ZOOM Salesforce Five9

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate