Teresa A. Clark

**** ****** ***** **. * Cordova, TN *38016

662-***-***** ad361h@r.postjobfree.com

CAREER OBJECTIVE

Passionate, diligent, and dedicated banking professional with more than 10 years of experience in the financial industry. providing excellent customer service and high-quality financial offerings to consumers. I am looking to secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the company's success. PROFESSIONAL WORK EXPERIENCE

Assistant Branch Manager Evolve Bank & Trust Memphis, Tennessee July 2022 – March 2023

• Ensured compliance with internal controls, operational procedures, and risk management policies.

• Determined existing/potential customers’ financial service needs and prepared illustrations for banking solutions.

• Consistently delivered a high level of service to members and staff to ensure all transitions were handled professionally and accurately.

• Spearheaded branch operational and compliance-related tasks, including disseminating information on procedural changes/updates to branch staff. Loan Officer FedEx Credit Association Memphis, Tennessee November 2021 – July 2022

• Analyzed member applications through interviews, counseling, and other provided documentation.

• Provided underwriting according to Credit Association loan policies and procedures, and NCUA regulations.

• Processed and followed up on all pending loan applications within the designated turnaround timeframe.

• Supported clerical functions of the department including response to online account inquiries, account research, and skip of pay.

• Adhered to departmental and credit associations by cross-selling other loans, shares, and ancillary products.

• Maintained regulatory compliance such as Bank Secrecy Act. Assistant Branch Manager Hope Credit Union Memphis, Tennessee September 2019 – Current

• Partnered with the Branch Manager to guide and direct all branch activities

• Achieved individual and branch goals by proactively identifying customer needs and providing expert-level guidance and perspective about Hope solutions

• Educated the surrounding community about best practices to achieve and maintain financial wellness

• Provided oversight of branch operational and compliance-related tasks, including the dissemination of information on procedural changes/updates to branch staff Branch Manager II / Assistant Vice President Regions Bank Memphis, Tennessee November 2017 – January 2019

• Managed the development and growth of 6 - 7 full-time employees

• Responsible for driving branch performance and achieving high-impactful results

• Ensured compliance with internal controls, operational procedures, and risk management policies

• Maintained and developed relationships with existing small business customers to continually deepen those relationships and achieved small business goals.

• Accountable for maximizing sales, and customer satisfaction, and minimizing operating losses by executing the plays and strategies outlined for the branch.

• Resolved conflicting objectives and reinforce continuous respectful communication between all parties

Branch Team Leader III Regions Bank Memphis, Tennessee March 2010 – November 2017

• Partnered with the Branch Manager to guide and direct all branch activities

• Achieved individual and branch targets and goals by proactively identifying customer needs and providing expert-level guidance and perspective about Regions’ solutions

• Educated the surrounding community about best practices to achieve and maintain financial wellness

• Provides oversight of branch operational and compliance-related tasks, including the dissemination of information on procedural changes/updates to branch staff Financial Service Rep III SunTrust Bank Memphis, Tennessee June 2007 – March 2010

• Provided solutions for financial services to customers while providing a different perspective on banking

• Determined customers’ financial service needs and prepared illustrations for banking solutions.

• Developed prospects from current commercial customers and other sources. Financial Service Rep III Union Planters Bank Memphis, Tennessee September 2000 – June 2007

• Solicited financial services to customers: check processing and collecting, record keeping and reports, trusts, investments, and safekeeping services.

• Evaluated costs and revenue of quarterly reports to determine profitability.

• Trained and developed all new and current employees. PROFESSIONAL CERTIFICATIONS AND EDUCATION

A+ Sevier Insurance, June 2010

License Insurance / Investment Agent

American Institution of Banking Courses, 2001

Customer Service Representative / Certificate Received Personal Banker / Certificate Received

Northside High School, 1991

High School Diploma