Jamie L. Woolf

***** ******* ****** *

Palm Desert, Ca.92270

619-***-****

ad361c@r.postjobfree.com

QUALIFICATIONS

Energetic, analytical and resourceful. Demonstrates successful team leadership, motivation and management of staff. Excellent customer service, communication and people skills. Resourceful and able to find solutions to issues including inventory management, POS software and staff scheduling. Superior attention to detail in all facets of operation including merchandising and loss prevention. Able to maintain successful metrics independently, and work well under pressure including deadlines, shifting priorities and company direction.

EXPERIENCE

Red Lobster San Diego CA - General Manager

08-22 - Present

Manager for every aspect of the restaurant. Forecasting, labor, food cost, staffing levels for both front of house and heart of house. Guest services. hiring and following up on new employees training to ensure that they are trained correctly and following all steps of service and or safety procedures in HOH. Checking in vendors and verifying that all orders are up to standard as well as we receive everything that we are charged for so that our P & L is in line.

CVS San Diego, CA - General Manager

05/2010 - 10/2019

Strategic operation of the front store and pharmacy. Accountable for leading a team to produce a profitable store business plan. Ensured met or exceeded all required key metrics and goals. Trained team in behaviors that delivered best in class customer service. Improved inventory control in all 3 stores-good strong processes introduced to control inventory management. Developed and implemented strategic plans to maximize sales and profits. Key strength in recognizing, training and developing employees to grow and advance within the company.

Roy’s Hawaiian Fusion, San Diego, CA - Restaurant Manager

09/2007 - 05/2010

Responsible for bar schematics, costing and purchasing of all liquor, beer, wine and bar equipment. Purchased all linens and office supplies. Accountable for hiring, training and managing all front of house employees, including OSHA regulations and continued training as needed. Created all schedules for bar, front desk and runner line. Responsible for maintaining 25% beverage cost and a 12% front of house labor cost.

The Cheesecake Factory, Rancho Mirage, CA - Restaurant Manager

09/2005-09/2007

Handled all guest relations, management and supervision of all staff. Managed all operation of bar and front desk including hiring, training, developing, mentoring and controlling all bar purchasing par levels and bar costs. Efficiently attracted, selected and hired a high caliber of staff and successfully developed succession plans for them Accurately appraised strengths and weaknesses of staff and effectively dealt with underperformers. Mentored and coached staff to reach maximum performance levels. Responsible for sales and operations in excess of $9.5 million annually.

Falls Prime Steakhouse - 03/03- 09/05

I took over the restaurant during the transition of new ownership as the general manager. I started with costing out the food and beverage, purchasing new linens, glassware, and prime steaks. Hiring and training staff and incorporating the new staff with the current staff training to new service standards. Pairing wines with the new menu items and writing the new wine list. Making sure that the HOH was in line with the new owners standards while trying to work with their new concept next door.