Dawn M Douglas

**** ******* ****

Waukee, IA ****3

918-***-****

ad3613@r.postjobfree.com

Objective

Astute Business Operations Manager who is seeking to secure a challenging leadership position by applying creative problem solving and fine management skills with a growing company to achieve optimum utilization of its resources and maximize profits.

Experience

August 2022 – Present

Waukee Community School District / Associate

• Assisted teachers in implementing the objectives stated in the objectives state in the student’s Individualized Education Plan (IEP)

• Documented student’s daily activities (e.g. behavior, completed assignments, on/off task times, etc.) for the purpose of completing daily logs and student’s hourly activities.

• Performed additional related duties as required.

September 2021 – April 2022

Bank of the West, Des Moines, IA – Branch Manager

• Performs human resources activities related to staff, including scheduling, hiring, coaching, performance management, pay decisions and employee terminations. Supports the allocation and rotation of staff assignments to ensure universal employees consistently perform service and sales activities.

• Ensures that the branch sales and service demonstrate the Bank’s values of providing excellent customer experience by working as One Team, a great place to work, and support culture of innovation.

• Develops and manages branch business plan with specific goals. Directs and actively participates in branch business development through outbound calls, in branch selling, telemarketing, branch campaigns, and targeted direct mailing.

• Ensures deepening of customer relationships through needs assessment activities.

• Manages the branch portfolio for optimum performance.

• Mentors and coaches’ staff to meet exceptional sales and service standards and provide superior customer service. Trains staff in sales, services, operations, Bank products, policies, and procedures on an ongoing basis.

• Ensures that the branch meets all regulatory compliance standards. Follows all operating policies and procedures. Ensures branch staff comply with laws and regulations. Consistently exceeds scorecard and operational metrics.

• Participates in events that demonstrate support for the community and increase business opportunities for the Bank. Ensures compliance with CRA outreach programs.

September 2020 – March 2021

Shindler, Anderson, Goplerud and Weese P.C. – Receptionist

• Primary responsibilities - greeted visitors, answered a multiline phone system while directing inquiries to the appropriate personnel, managed the reception area ensuring it was clean and organized, schedule and coordinate meetings and appointments for (7) attorneys while helping in the overflow work in transcribing notes, time, and memos.

Created and implemented an organized filing system of work completed and not completed to stay organized.

Solid knowledge of court filings, legal procedures, legal documents, and legal research accompanying 20 years of proven skip tracing abilities.

Excellent interpersonal skills accompanied with a high level of focus to accomplish and complete tasks under pressure and on time.

December 1999 – June 2021

Horizon Credit, Inc. & Cash Security Inc. Tulsa, OK – President / Vice President / Operations

Grew one office into two separate entities with 7 locations leading to a net worth of $2.5 million.

Hired, trained, and managed 13 employees.

Oversaw business operations by analyzing credit reports and performing in-house audits daily.

Created and maintained upkeep of office manuals and employee handbooks as the industries regulations and statues changed on state and federal levels.

Prepared and filed all court documents for appearance in several county courts along with sovereignty tribal courts for small claims proceedings.

Developed all marketing campaigns, ads and web designs.

May 1997 - December 1999

Citizens Bank, Tulsa, OK – Customer Service Representative / Vault Teller

Provided account services to customers by receiving deposits and loan payments, cashing checks, and issuing savings withdrawals.

Cross-sold bank products by informing customers of new services and product promotions.

Answered questions in person or on the telephone and referred customers to other bank services as necessary.

Completed special requests by closing accounts; taking orders for checks; exchanging foreign currencies; completing safe-deposit box procedures.

Reconciled cash drawer including cash transactions, counting, and packaging currency and coins.

Exercised outstanding customer service skills to transact business in an efficient, confidential, and professional manner.

May 1996 - April 1997

Youth Services of Tulsa, Tulsa, OK – Executive Secretary

Maintained a large customer database, organized bulk mailing, implemented and created mail lists.

Supervised and transcribed board meeting minutes.

Coordinated all incoming and outgoing correspondence for the Executive Director and staff.

Assisted the Director of Development in proofreading, formatting, organizing, and packaging various grant proposals.

Efficiently typed and filed for 4 diverse departments.

Skills

Problem Solving Microsoft Office 365 Computer Software/hardware

Leadership Skills Research and Critical Thinking Skills Installation

Teamwork Business Development Outlook

Customer Service Entrepreneurship Minded HTML Experience

Product Knowledge Wide Range Knowledge of Small Strategic Marketing

Proceedings Microsoft Teams

Education

Southwestern Oklahoma State University, Weatherford, OK – Bachelor of Arts

Bachelor of Arts Degree in Commercial Art Emphasis Graphic Design and Illustration

References Upon Request

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