Henry

Piedra, PMP, CSM

Ocala, FL

862-***-****

ad360o@r.postjobfree.com

https://www.linkedin.com/in/henry-piedra-pmp-csm-9b86708b/

PMP and CSM certified project manager and program manager with 8+ combined years of proven experience delivering IT Implementation projects and managing cybersecurity platform enhancement maturity programs. With emphasis on managing deliverable execution over mid to large-scale engagements, adept at leveraging effective and concise communication proficiency, sustained capability to effectively prioritize, execute, monitor and control on-time, and in-scoped projects.

Key Skills

Extremely organized and detailed oriented

Self-Motivated, observant, responsive, pro-active and meticulous critical thinker

Strong verbal and written communications skills

Team builder with ability to establish and foster leadership, moral, and comradery

Strong researcher and go-getter, takes initiative to learn new tech and/or procedure to better serve the organization

Exceptional multi-tasker without sacrifice to quality

8+ years identifying, managing and executing: Scope, resources, change, stakeholders, risk, costs, scheduling, procurement, and communications

Agile, lean, deliverable focused with hands-on management ideology

Effective leader and collaborator

Professional Experience

AUG 2023 – PRESENT

Program Manager (Advanced Fusion Center)/Optiv - Denver, CO (Remote)

Onboarding and continued Steady-State management of holistic term and deliverable based Cyber Security Programs encompassing managed services of varied Security Operations platforms specific to the client’s contract and deliverable requirements. Managed services include:

oSecurity Platform Management: SIEM, Endpoint Detection, Firewall, WAP Management, Vulnerability Management

oSecurity Automation as a Service (SOAR) Management

oAdversary Emulation as a Service Management

Developed and led maturity and enhancement projects that constitute individual managed programs encompassing the overall engagement/contract.

Improved overall client satisfaction via development and execution a refreshed collaboration, communications, and deliverable based program/project methodology.

oVastly improved internal and external communications along with extended reporting transparency on programs’ goals, status, RAID items and metrics/criteria for success.

oEstablished team accountability and inspired leadership throughout all critical stakeholders.

oFostered team rapport with commitment to excellence.

Clientele included members of the Fortune 500 encompassing multi-million-dollar MSSP/AFC contracts/SOWs.

DEC 2022 – AUG 2023

Professional Services Manager & Project Manager / 11:11 Systems - Carlstadt, NJ (Hybrid)

Developed and established an MSP Professional Services/PMO division – Built, formatted and integrated Professional Services process, procedure, and reporting structure from the ground-up, including:

oPortfolio, Program and project tracking infrastructure with manual/guideline detailing how to develop and maintain it.

oProject Change Control process – Procedure and Project Change Report (PCR) template developed and implemented including stakeholder training.

oMaterials procurement process – Procedure developed and implemented via Business Operation group.

oProject handoff process - Project Handoff Package (PHP) template document and procedure developed to streamline handoff from Professional Services to managed services.

oPre-Sales Level of Effort (LOE) allocation and tracking process – Procedure developed with collaboration of SMEs and implemented within the pre-sales Solution Architect team.

oProject work (Engineer and PM) hours tracking and reporting process and procedure developed and integrated.

oContractor allocation tracking and bookkeeping/reporting process and procedure.

oProfessional services metrics identified and reported through overall portfolio.

oScope of Work (SOW) development process, procedure, and templating as per best practices.

oClearly defined professional services product offerings with defined assumptions, responsibilities, risks, and pre-requisites.

Program and project management templates developed and implemented including: Project Kick Off Power Point, Engineer Implementation Method of Procedure (MOP), Project Status Report, Project Planning, Technician Scope of Work (SOW) documentation, Procurement Cost Sheet, Project Initiation call agendas.

Direct report for twelve (12) team-members/co-workers and contractors.

Managed Professional Services division along with 13-23 individual revenue generating IT Implementation projects at a time.

oTotal Contract Values ranged from $10,000 to $1,000,000+

JULY 2021 – NOV 2022

Project Manager / 11:11 Systems – Boonton, NJ (Hybrid)

Managed Service Provider Implementation Project Management:

oManaged internet, P2P, SDWAN circuit implementations

oManaged cloud connectivity solutions

oLayer 2 and layer 3 infrastructure implementations

oRetail environment upgrade solutions

oDatacenter management implementations

oBest Practices network consulting solutions

13-33 individual revenue generating client project managed at a time.

Collaborated with pre-sales and Sr. Engineering stakeholders for SOW development.

Collaboration with engineering teams to identify best practices solutions for implementation.

Standardized and templated project implementation practices and procedures for use throughout the company.

Successfully initiated, planned, executed, controlled, and closed critical value add projects for a growing organization.

NOV 2020 – JULY 2021

Project Manager / Arraya Solutions – Blue Bell, PA (Remote)

Managed IT Infrastructure Solutions for Medium to Enterprise level physical/on-prem, cloud, and virtual environments.

Line of Businesses managed for implementation, migration and/or consulting included: Data Center, Networking, Workspace, and Cloud solutions.

Collaborated with project stakeholders including engineering, functional management, customers, vendors, sales, account management, and PMO.

Defined and maintained project scope based on the SOW’s stated deliverables.

Identified and mitigated scope creep; Identified/rectified project change requests through the Change Control Board.

Established and maintained effective communications plan as per the project’s requirements.

Established and maintained project/implementation schedule.

Maintained and tracked resource allocation throughout the project.

Identified and mitigated issues/risks throughout project planning, implementation, and monitoring & controlling phases.

Facilitated project close and handoff from PMO to post project management teams.

Identified and standardize best PM practices to improve the PMO overall.

OCT 2016 – NOV 2020

Enterprise Project Manager / Astound Broadband – Washington, DC (Hybrid)

Established the first dedicated project management role within the greater Washington, DC (DMV) market.

Managed enterprise level (fiber optic based) internet, video, IPTV, Dark Fiber, DWDM and VoIP phone installations from start to finish.

Established project plans, schedules and milestones that fulfill projects’ stated business case and benefits plan.

Established project and product scope, and allocated resources to provide project deliverables.

Coordinated with construction, engineering, and sales teams to ensure successful installation.

Identified key project stakeholders and ensured project communications/updates are distributed appropriately and timely to all project stakeholders.

Properly mitigate, escalate, avoid, and/or transfer, project issues to the appropriate stakeholders for resolution.

Properly implemented project changes through the proper change request procedure.

OCT 2015 – OCT 2016

Customer Satisfaction Technician / Astound Broadband – Allentown, PA (On-Site)

Major introduction and foothold into IT/Networking industry.

Performed installations, upgrades, downgrades, and troubleshot coaxial-based cable systems at over 100 residential and small businesses.

Experienced in customer’s TV systems, DOCSIS 3 internet, phone systems, and MOCA technology.

Education and Certifications

MAY 2012

Bachelors in Science / University of Central Florida

GPA: 3.4

AUG 2020

Project Management Professional (PMP) / Project Management Institute (PMI)

PMP #: 2794495

OCTOBER 2020

Certified ScrumMaster (CSM) / ScrumAlliance

CSM #: 001125430

Technical Knowledge

Knowledgeable with the OSI Network Model, SOC and NOC operations

Experienced with building management, IT construction, permitting, ROE, and site survey processes/procedures

Adept at Smartsheet and MS Project management software.

Familiar with IT systems management software such as ServiceNow

Familiar with CRM platforms such as Sugar, Salesforce and NetSuite.

IT Project and Professional Services management experienced – Knowledgeable with Data Center, Network, Workspace, Cloud, Virtualization, VOIP, ISP, Fiber, IPTV and data link platforms/services.

Cyber Security program management experienced – Knowledgeable with SIEM, SOAR, EDR, Firewall, and Vulnerability management platforms/services.

Adept with all Microsoft office and MAC software solutions.

Adept in both LucidChart and Visio platforms.

Languages

Fluent in English – Proficient in Spanish

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http://bcert.me/szobezahd

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