Justin Wynn

Miami, FL Phone: 1-305-***-**** Email: ad35zs@r.postjobfree.com

Hospitality professional with over 7 years of experience delivering exemplary guest service. Highly skilled in PBX and reservation systems, adept at conflict resolution and problem solving, and possesses strong salesmanship abilities. Experienced in fast-paced, high-volume manufacturing, distribution, and warehouse environments, catering to demanding customers. Professional Experience:

Xpress Global Systems

May 2022 - Present

-Dock lead, responsible for supervising my team of dock workers and coordinating their activities. Strong leadership skills, effectively delegate tasks, provide guidance, and motivate your team.

-Managing the flow of goods, coordinating shipments, and maintaining an efficient workflow, excellent organizational skills. Able to prioritize tasks, track inventory, and ensure that shipments are processed accurately and on time.

- able to quickly assess problems, identify solutions, and make sound decisions as a dock lead. Involve addressing logistical issues, resolving conflicts, or implementing process improvements

-Safety is a top priority to ensure that my team adheres to safety protocols and follows proper handling procedures. Familiarity with safety regulations and the ability to enforce compliance is essential.

-technology and software for inventory management, order tracking, and data analysis. Being comfortable with relevant software systems and possessing basic technical skills,efficiency and effectiveness as a dock lead.

-Proficient in strategically planning and coordinating the loading and unloading of trucks to optimize time, space, and resources. Utilize strong organizational skills to ensure smooth operations and timely deliveries

-Skilled in operating various equipment essential to loading and unloading, including forklifts, pallet jacks, and conveyor systems. Proficiently handle equipment to ensure accurate placement, minimize damage, and maximize productivity

FamisInc

September 2020 - May 2022

- Assisted customers in order processing via phone, email, and walk-ins.

- Managed sales order entry, tracking order status, and coordinating shipment details.

- Provided support to liquid/powder salesmen with detailed customer orders.

- Proficient in Chemcraft, Roberlo, water & solvent-oil stains, ica, duracoat paints, and colors.

- Demonstrated strong verbal communication and customer service skills.

- Oversaw administrative duties at the sales desk, including documentation and shipping.

- Collaborated with Account Managers, Purchasing, and Inventory Control for smooth operations.

- Coordinated inbound and outbound scheduling, truck pick-up, load planning, and material handling.

- Shipped completed orders via FedEx or UPS.

- Provided service and sales support, including order write-ups and gathering documentation. Residence Inn by Marriott Miami Airport West/Doral May 2020 - September 2020

- Managed front desk staff and daily operations.

- Achieved daily service and upsell goals.

- Delivered excellent in-person and phone-based guest service, promptly addressing concerns.

- Utilized conflict resolution techniques to de-escalate and resolve guest issues.

- Upheld brand standards for guest service and front desk operations.

- Exhibited strong verbal communication and customer service skills.

- Oversaw administrative duties at the front desk. Randstad/Famis Inc.

Job loss due to COVID-19

Receptionist

March 2020 - April 2020

- Managed inventory product delivery to showroom.

- Processed orders via phone, email, and in-person.

- Received inventory products for multiple warehouses. Randstad/Bimbo Bakeries USA, Entenmann’s Bakeries

Bread Thrower

May 2019 - January 2020

- Delivered daily inventory of 45,000-60,000 pieces of bread, cake, and muffins.

- Conducted nightly inventory counts for received products.

- Managed returns and ensured accurate inventory control.

- Organized the warehouse at the end of each day.

- Unloaded and organized inventory from tractor trailers.

- Distributed inventory to 30 different routes.

- Maintained accurate records for inventory checking in and out.

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