Customer Service Experience

Dorjan Tafa

929-***-****•**********@******.***

EXPERIENCE:

Osteria carlina, Tribeca, New York, NY, Barback September 2023 – Present

• Assisted in the preparation and presentation of beverages, collaborating with bartenders to ensure timely service.

• Restocked bar supplies, including liquor, mixers, garnishes, and ice, to meet the demands of high-volume periods.

• Maintained a clean and well-organized bar area, ensuring a smooth workflow for bartenders and enhancing overall customer experience.

• Managed inventory levels, monitored expiration dates, and communicated replenishment needs to optimize operational efficiency.

• Provided exceptional customer service by promptly addressing guest requests and maintaining a positive and friendly attitude.

Mana, Pavia, Italy, Bartender Manager December 2022 – July 2023

• Successful Bar Manager with a track record of leading high-performing teams.

• Efficiently managed inventory processes, reducing operational costs.

• Executed engaging promotions to enhance customer engagement and satisfaction. Inaomnia Lounge, Pavia, Italy, Bartender Manager June 2020 – November 2022

• Led a high-performing team, consistently delivering exceptional service.

• Implemented streamlined inventory processes, reducing operational costs.

• Successfully executed engaging promotions to boost customer participation.

• Maintained a safe and compliant environment, prioritizing customer and staff satisfaction. Miro, Pavia, Italy, Owner May 2019 – May 2020

• Conceptualized, launched, and successfully operated a [Type of Bar/Restaurant] that quickly became a local favorite.

• Developed and executed business plans, including market analysis, financial projections, and marketing strategies.

• Oversaw all aspects of daily operations, including staffing, budgeting, inventory management, and customer service.

• Implemented cost-effective measures to optimize efficiency, reduce waste, and increase profitability.

• Established and maintained strong relationships with vendors, suppliers, and local community partners.

• Conducted regular market research to stay abreast of industry trends, competitor activities, and customer preferences.

• Created and curated a unique menu and beverage selection, adapting to changing market demands. Minerva, Pavia, Italy, Bartender Manager January 2009 – April 2019

• Directed and supervised all aspects of bar operations, including staff management, inventory control, and customer service.

• Implemented strategic planning to optimize sales, reduce costs, and enhance overall profitability.

• Recruited, trained, and motivated a high-performing team, fostering a positive and collaborative work environment.

• Developed and maintained vendor relationships, negotiated contracts, and managed inventory levels to minimize waste and ensure adequate supplies.

• Created and updated cocktail menus, adapting to market trends and customer preferences.

• Implemented and enforced health and safety protocols, ensuring compliance with regulations and maintaining a safe environment for patrons and staff.

• Resolved customer concerns and issues promptly, ensuring a high level of customer satisfaction. SKILLS/MISCELLANEOUS:

• Strong leadership and team management.

• Strategic planning for sales and cost optimization.

• Excellent communication and customer service.

• Fluent in Italian

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