Education

Financial Advisor Training Institute

Rockport, AR

Life Insurance License

Health Insurance License

Securities Industry Essentials

Computing Technology Industry Association (CompTIA)

Rockport, AR

CompTIA A+

2014-2015

East Coast Polytechnic Institute (ECPI) University

Virginia Beach, VA

Electronics Engineering

Conway Adult Education Center (CAEC)

Conway, AR

Arkansas Workforce Alliance for Growth in the Economy (WAGE) Employability and Clerical Certificates

Gold Career Readiness Certificate

National Park Community College (NPCC)

Hot Springs, AR

Heating Ventilation and Air Conditioning (HVAC)

Hot Springs School District

Hot Springs, AR

Degree

Experience

2018 to 2023

Geotechnical and Testing Services (GTS)

AR

Construction Materials

Testing (CMT)Technician

Allocate and follow processes and standards on testing construction materials from small to major construction projects

Lab test soils, aggregates, and concrete to obtain data needed for engineering and field functions

Utilize engineering assessments, lab data, and field equipment with field testing in soils, aggregates, and concrete to obtain certain characteristics of a material for confirmation or modification of the construction process needed to aid in the completion of a suitable outcome

Regular maintenance and management of equipment, supplies, and data

Layouts for on-site and planning purposes

2015 to 2018

Lambert Farms

Traskwood, AR

Farm Hand

Accomplish company collaborated goals and expectations concerning chicken environment and egg production with up to 50,000 chickens and 1.3 million hatch eggs at a time

Continuously plan, complete, observe, and prioritize tasks for multiple systems in a timely manner to ensure proper inventory, operations, and quality control every day

Factors for security, shelter, biosafety, emergencies, pests, water, food, lighting, ventilation, drainage, and logistics are to be considered and applied

Functioning structural, mechanical, electrical, chemical, pipe, communication, control, waste, and pulley applications are to be maintained and improved

Tasks for housing and making hay are done as well

2004 to 2014

Little Rock Air Force Base (LR AFB)

Jacksonville, AR

Air National Guardsman

Weather forecasting for personnel safety and mission success

Communications over unsecured and secured channels requiring a top-secret security clearance

Establish and perform work standards, methods, and controls

Configure and troubleshoot assigned systems for deployment and assigned service tasks

Highlights and Certifications

Basic

Computer, Network, Switching, and Cryptographic Systems

Electronic Principles

Airman Leadership & Drill

Combat Communications Readiness

Airman of the Year

Weather Forecasting

Weather Operations

2009 to 2014

Hewlett Packard (HP)

Conway, AR

Experienced Technical Support Agent

Manage multiple tools and processes used to verify customer entitlement and appropriate routing based on obligation

Successfully resolved service, product, and technical issues from incoming customers

Act as a customer service ambassador to ensure positive customer interactions with the company

Responsible for key performance metrics based on customer satisfaction, issue resolution, and sales

Ensure accuracy in customer data entry, documentation, and guidance regarding issue resolution, processes, and procedures

Proactively assist customers by providing information on additional support structures available with particular products

Able to connect, understand, and advocate different pieces of multiple engagement plans

Listen to the voice of the workforce, identify top issues, and suggest solutions for the team

Highlights and Certifications

Team ambassador

Conflict, Stress, and Time Management

Excel

Social Media Guidelines

Project Management Fundamentals

One Note

Effective Presentations

Systematic Decision Making

Coaching

Effective Meetings

Performing Risk Analysis

Power Point

2009

L1 Secure Credentialing

North Little Rock, AR

Field Service Technician

Install, change, and uninstall printers, parts, and settings for systems in assigned offices

Perform printer service and maintenance for Revenue and State Trooper Offices at locations in West Arkansas

Able to travel long distances

Complete inventory, repairs, and forms at home for all equipment, parts, and reports

2006 to 2009

Gilliam Electric

Hot Springs, AR

Electrician

Residential – Remodels, service calls, wire installations, and device installations for new and existing homes. Circuit and device installations for docks, sheds, basements, and pools

Commercial – New service installs, rough ins, finishing jobs, outdoor and pole lights, and sign installations for businesses. Maintenance and troubleshooting for service calls

Industrial – Battery backup installations for servers, transformer installs, rewires for machinery, conduit runs in concrete, pulling spools of wire, troubleshooting circuits, install and maintaining lights, and problem solving for any industrial electrical application

2006

Carpenter’s Heating and Air

Hot Springs, AR

Heating Ventilation and Air Conditioning (HVAC) Technician

Troubleshooting, repairing, installing, and renovating residential HVAC systems.

Highlights and Certifications

EPA certified technician type 1 (Small Appliance)

EPA certified technician type 3 (Low Pressure Systems)

Contact this candidate