Mine Nazik

ad35xs@r.postjobfree.com +90-533-***-**-**

Business Analyst&Software Test Manager

Briefly, About Me

I have a Bachelor degree of Computer Information System with World College in the Virginia Beach, United States. These following roles provided me international experience : Business Analyst, Technical Support Team Lead, IT Trainer, Technical Writer, Customer Support Lead, Software Test Manager and Application Support Lead.

As a tech person, I am self-motivated and like to contribute to various levels of the technical journey of a company or of a product. I am innovative and forward-thinking executive offering more than14 years of success in various leadership roles in Information Technology consulting and as an expert in strategic and tactical planning. These are the directions I would like to consolidate further my career..

WORK EXPERIENCE

IT Support Manager

Telus international (Freelance)

Started June5th- Current

Database Design & Development Instructor

Axcel International Academy – İstanbul

STARTED FEBRUARY 2022 – teaching contract July 2023

Professor of:

LO1 Use an appropriate design tool to design a relational database system for a substantial problem.

LO2 Develop a fully functional relational database system, based on an existing system design.

LO3 Test the system against user and system requirements.

LO4 Produce technical and user documentation.

Business Analyst and Test Manager

Virtual i Technologies AG - Zürich, ZHStarted JANUARY 2020 – employment contract June 2023

Key roles within the company:

• Acting as the primary liaison between the company and the customers, Analyzing Business requirements, data analysis, translating them into functional specifications, problem solving, process improvement and validating deliverables against requirements.

• Communicating and solving customers' problems via phone, email, live chat, and face-to-face meetings, Preparing and maintaining training materials, documentation, and knowledgebase.

• Performing detailed analysis of business processes, requirements gathering, and documentation. Designing Requirement Traceability Matrix, Test plans, Scenarios and Procedures

• Requirement Analysis after communicating with stakeholders (all the responsible departments of the projects; support, sales, engineering, product management) Consulting and Creating comprehensive business requirements documents (BRDs), functional requirements documents (FRDs), and user stories and wireframes to aid project understanding and communication.

• Working in Agile development environments, utilizing methodologies such as Scrum or Kanban to facilitate iterative development and quick feedback loops.

• Designing, writing, and executing manual test cases to ensure software compliance and quality assurance. Documenting software defects using a bug-tracking system and report defects to software developers.

• Devising test strategies, test plans, and test scenarios based on system requirements and specifications, ensuring comprehensive test coverage. .

• Identifying gaps between current and desired state of business processes, and recommending solutions to bridge those gaps. Conducting historical analyses of test results.

• Quality Assurance (QA), and User Acceptance Testing (UAT): Coordinating UAT activities, including test planning, test execution, and defect tracking, in collaboration with business stakeholders.

Skills: Business Analysis. Test case writing · Test Planning · Requirement Tracibility and Analysis · Technical Writing · Regression Testing · Software Quality Assurance · Agile Methodologies · Customer Support · Manual Testing · Software Development Life Cycle (SDLC) · Software Testing. Postman API testing.

Technical Support Engineer

Logiwa – Chicago-based company

February 2019- December 2020

Key roles within the company:

•Technical Support and software support in the Onboarding department. (working from Turkey for US customers)(Remote connection with customer tier 2)

• Answering user inquiries regarding computer software or hardware operation to resolve problems.

• Reading technical manuals, conferring with users, or conducting computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

•To Develop training materials and procedures, or train users in the proper use of hardware or software.

• Preparing the FAQ for the company products.

Skills: Technical Writing · Agile Methodologies · Customer Support · Software Development Life Cycle (SDLC) · Jira

• Preparing the FAQ for the company products.

Skills: Technical Writing · Agile Methodologies · Customer Support · Software Development Life Cycle (SDLC) · Jira

Technical Support Team Lead

TRTWORLD

Technical 2016 -2018

Key roles within the company:

• Monitoring or tracking project milestones and deliverables.

• To confer with project personnel to identify and resolve problems or coordinate activities of project personnel.

• Assigning duties, responsibilities, and spans of authority to project personnel.

• Scheduling and facilitating meetings related to information technology projects.

• Performing risk assessments to develop response strategies.

• Negotiating with project stakeholders or suppliers to obtain resources or materials.

• Assessing current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.

• As an executive secretary for Technical Operation Management; Prepared Weekly Technical Operation Management meeting notes.

• Conduct Risk Analysis and prepare Risk Analysis Plan for the company. ( after speaking with all key managers of the departments of the Broadcast IT systems prepared risk analysis plan )

• Technical Support Team Lead and system monitoring. (For Fifteen IT personnel)

• ERP (Microsoft Dynamix AX) system support and training for the employees' related software.• Monitoring or tracking project milestones and deliverables.

Skills: Risk Analysis · ERP Software · Technical Writing · SQL · Project Management · Management · Software Quality Assurance · Microsoft SQL Server · Agile Methodologies · Dynamix AX support · Software Development Life Cycle (SDLC)

Software Tester

UTest-part time

January 2015 – 2019

Key roles within the company:

• Designing test plans, scenarios, scripts, or procedures.

• Document software defects, using a bug-tracking system, and report defects to software developers. Identifying, analyzing, and documenting problems with program function, output, online screen, or content.

• Evaluation or recommendation software for testing or bug tracking.

• Conducting historical analyses of test results.

• Writing the test cases

• Software QA Tester in uTest, Test Birds, Beta Family, We-Test, and Ubertester companies working for Functionality, Usability, Performance, and Localization testing projects. (as an independent contractor)

Skills: Testing · Software Quality Assurance · Manual Testing · Software Development Life Cycle (SDLC) · Software Testing

Independent Contractor

Appen

2012 -2019 part time

Key roles within the company

•Social media evaluation.

•Web search evaluation.

•Review and rate social media content using a web application to support measurement of data relevance.Evaluate online web content according to detailed criteria.

Customer support, Software support, Technical Writer

Sword IT

2010- 2012

Key roles within the company:

•Prepared key documents like such asFAQ, User manual, User story, Test cases, Business plan, Test Plan, Mock Ups etc

•Worked on the back end part of the software projects (with SQL)

Skills: Technical Writing · Testing · SQL · Software Quality Assurance · Microsoft SQL Server · Agile Methodologies · Customer Support · Manual Testing · Software Development Life Cycle (SDLC)

EDUCATION

Bachelor of Physics -

Yıldız Technical University, Istanbul, TR

Bachelor degree of Computer Information Science

Cleveland Institute of Electronics, World College Virginia

Master of Science Data Analytics

Holland College (postponed)

Linkedin Profile: https://www.linkedin.com/in/mine-nazik-70612610/

SKILLS

•Writing user story and use case, user manual,creating the knowledgebase & wireframes.

• Business Analysis (Analysis the requirements, ıser stories, wireframes, Test cases and Plans, RTM; Requirement tracibility matrix)

•Design and Manage test plans, Test scenarios, scripts, or procedures, Managing the Test team.

•Test current products and identify deficiencies

•Test Case Creating, testing methodologies, and functionality, usability and performance testing, working with localization projects.

•Software Testing (Automation and Manual test cases) Jira, Agile metodologies, React Bootstrap, PHP, Java, Javascript, Visual Studio, Github.

•Using PRTG monitoring system, Technical support for Broadcast software like INEWS, Stratus, and Edius.

•Using Dame Ware to remote control within the main domain, And WebEx meeting. GMeet, Zoom etc. Using Cisco Jabber to communicate with the user, and Zoho support and CRM and also using Zoho assist, Using My IT ticket system for user request

•SQL Database Design and Development, My SQL

•Using Microsoft Active directory and Exchange management server to manage the user account

•Using Microsoft Dynamix Ax, support users from System Admin Site. Creating users and giving the privileges, giving the privileges to the modules on AX, Giving the privileges to the modules on AOT. Workflows and its components, forwarding the workflows if it is taking errors, creating the workflows. Worked on all the modules according to company needs and giving the instruction to the users.

•Localization testing. Evaluate web pages based on a scale provided by Microsoft, Inc. *Actively researching, testing and proposing new approaches to improving search engine rankings. *Constant evaluation of keywords, also I had geographic knowledge and experience when I worked on the GIS project.

•Using Jira to follow the test projects, and Using Asana and Zoho Bug tracker, and using confluence and Zoho Knowledgebase to prepare the FAQ

•Using Zen desk to log the bugs and Zen desk ticket platform. And Zoho Bug tracker.

•A+ IT Services Computer Repair

•Office Programs Word, Excel, Powerpoint, Visio, Outlook, Ms Project etc..

•Google Documents

•Familiar with testing on Windows, Mac OS, iOS and Android environments with all mainstream web browsers (IE, FF, Edge, Safari, Chrome, Yandex, Opera…)

•Using test tool like itool and Android developer tool

•HTML, JavaScript, CSS, Experience DBMS SQL, C# and React

•Familiar debugging with online development environments.

•Familiar with apple products.

•Have home office, Comfortable using virtual office tools like shared spreadsheets, instant message, and online conferencing.

Sincerely

Mine Nazik

Contact this candidate