Camelda "Kaye" Simmons

Extensive Customer Service and Professional data entry typing skills. Extensive mortgage and financial services experience. 75 wpm, excellent computer skills, microsoft office proficiency, team player.

Fort Worth, TX

Extensive Customer Service and Sales background. Experienced mortgage and financial analysis skills. Professional interraction with customers over the phone and in-person. Team Player, Dedicated employee.

Authorized to work in the US for any employer

Work Experience

Currently Unemployed. Family member was ill in mid 2019 until March 2021. I was the Caregiver. My spouse has now returned to work. NA

August 2019 to March 2021

Caregiver to my husband while he was ill. He has returned to work. Licensed Health/Life Insurance Sales Agent, Sr. Customer Service Sales & Service Representative

A+ Life and Health Insurance Agency - Arlington, TX January 1993 to September 2019

Fort Worth, Texas

January 1993 to September 2002

Universal Life Insurance Company. Life and Health Insurance Call Center • Develop new business through lead generation, business and personal referrals and canvassing. • Field underwrite according to company guidelines. • Gather pertinent customer information. • Interact with Underwriting for policy issuance. • Educate customers on products, coverage, and service etc. • Deliver policy as issued. Answer policyholder questions and review policy holder benefits with the customer ensuring their understanding of their coverage. Ensure customer understanding of their coverage.

• Accept and accurately entered customer insurance payments and updated the account as appropriate. Payments made in person, over the phone or by mail. Updated system of record.

• Assisted customers with questions

• Kept records of customer complaints, ensure complaints were resolved according to company guidelines.

• Managed customer accounts

• Handled emails, inbound calls, and outbound calls

• Processed payments

College Student

Amberton University - Garland, TX

January 2006 to December 2006

High School graduate, Fort Worth, Texas

Tarrant County College, Fort Worth, TX

Two Years

3rd year student status: Amberton University, Garland, Texas Education

3rd year student status in Business Management

Amberton University - Garland, TX

June 2005 to September 2006

High school diploma

Skills

• MSP (5 years)

• Financial Analysis (10+ years)

• English (10+ years)

• Customer Service (10+ years)

• Microsoft Office (10+ years)

• Sales Experience

• Insurance Sales

• Microsoft Excel

• Microsoft Word

• Word (10+ years)

• Office experience

• Computer literacy

• Insurance verification

• Typing

• Microsoft Outlook

• Sales

• Underwriting

• Analysis Skills (10+ years)

• Basic Math

• Leadership

• Administrative Experience

• Office Management

• Negotiation

• Salesforce

Certifications and Licenses

Property & Casualty License

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