Katherine Martinez

Organized and detail-oriented Manager with 5+ years of experience ensuring smooth operations and excellent customer service in fast-paced environments. Newark, NJ 07103

ad35xo@r.postjobfree.com

+1-908-***-****

Seasoned, results-producing management professional with extensive experience leading profit- generating operations through innovative merchandising, pricing and discounting, and focus on continuous product turnover. Effective leader skilled in developing highly productive, sales-driven teams by implementing customer-focused training and sales programs. Exceptional ability to establish rapport with customers, gain trust, and build strong repeat and referral business. Proven record of effective short- and long-range tactical planning and improving operational processes to reduce shrink and achieve optimal profitability.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Security Officer

Brosnan Risk Consultants - New Jersey

July 2023 to Present

• Handle security issues in a timely manner

• Assigned to multiple sites, with good adaptation to new systems

• Compiled evidence for management and law enforcement after prosecutable incidents

• Enforce company rules and policies for staff and guests

• Execute site-specific protocols for over 15 corporate sites

• Follow company protocol at all times

• Carry out CCTV surveillance and patrols

• Quick to learn weak spots on specific sites and pay them extra attention

• Work on corporate, commercial, retail, and industrial sites

• Report safety concerns both in writing and verbally CERTIFICATIONS

• Licensed Security Guard SORA

• CPR Certification, American Heart Association 2022 to present Owner/Manager

La Canarias kitchen LLC - Orange, NJ

May 2019 to Present

Owner of a small business restaurant . We cook traditional Dominican Republic dishes . I’m am the owner and manager of the company . I do all digital marketing, promo, sales also manage cooks as well as staff to provide great team work . We are currently only open seasonally. We established great customer service by providing great food, deliveries and exceptional customer service . We are a team of 5 . I’ve Received my serv safe certificate, as well as my license for my establishment . Uber Driver

Uber - New Jersey

October 2017 to Present

Ensured all customers arrived safely at destination Created and maintained a safe and clean environment for travel Focused on customer service and ensured riders had a great experience resulting in a 4.98 rating Completed over 2000 plus rides

Completed excel spread sheet to track mileage, maintenance and customer experience tips Shift Supervisor

Metro One LPSG - Woodland Park, NJ

July 2022 to July 2023

• Trained to appropriately prevent and react to theft, vandalism, fire, and illegal activity

• Understanding of local laws and regulations, and using them to facilitate patrols

• Strong observation skill and excellent verbal and written skills for reporting

• Trained to react to specific crisis situations effectively and efficiently when waiting for emergency services is not an option

• Fully licensed unarmed security guard

• Patrolled grounds and buildings of the warehouse

• Regularly checked locks, windows, and equipment to ensure nothing has been tampered with

• Granted access to areas based on identification and kept logs of visitors

• Kept record and generated reports on property damage, malfunctioning equipment, and out-of-place occurrences

Lead attendance Clerk HELLOFRESH

Randstad - Newark, NJ

December 2020 to May 2022

• High-impact communicator effectively presenting and conveying information with customers, team members, and top tier executives.

• Maintained accurate employee records using Excel software.

• Managed and monitored employee attendance

• Managed the company’s transitional payroll processing with very short notice.

• As part of the “Team”, helped to process the converting to badges and barcode.

• Developed new procedures for the HR Department.

Assistant Manager

Piercing Pagoda - Elizabeth, NJ

October 2015 to November 2018

Properly trained employees through the Signet guidelines. Maintain a positive environment for working employees and potential customers. Traveled to different Signet locations to conduct team training for further advancement in company. Build relationships with customers through attentive customer service skills. Multi-task with answering phones and providing information to potential customers

• Leadership Skills

• Communication Skills

• Sales Analysis

• POS systems

• Visual Merchandising

• Decision Making Skills

• Excellent Customer Service

Key Holder Sales Associate

Piercing Pagoda

August 2014 to October 2015

• Greet, invite and engage with customers interested in jewelry.

• Provide extensive product knowledge to customers of various items sold.

• Build relationships with customers through attentive customer service skills.

• Excelled in personal goal as well as daily goal .

• Open and closed store.

• Inventory scan

• Maintaining up-to-date knowledge of current products, sales, special deals, and policies (exchanges, refunds, returns).

• Introduced a new way of approaching customers and inquiring about their purchasing history that led to a rise in customer satisfaction rate.

• Drove rise in sales and customer traffic through new concepts in merchandise display. Stock Associate

Gap - Elizabeth, NJ

May 2012 to May 2014

Greet and engage with customers with every need

Provided attention to detail while setting visuals Build relationships with customers through attentive customer service skills. Helped maintain crowd control.

Provided customer service by answering phones and supplied information to those who inquire. Education

High school diploma

Marylawn of the oranges - South Orange, NJ

September 2009 to June 2013

Skills

• Microsoft Word (5 years)

• Organizational Skills (5 years)

• Management Experience (4 years)

• Microsoft Office (5 years)

• Interpersonal (6 years)

• Other Skills: Spanish, Written

• Fluent level Spanish, Spoken

• (native) Fluent level English, Written

• Fluent level English, Spoken

• Fluent level

• Assistant Manager Experience

• Management

• Food Safety

• Digital Marketing

• Marketing

• Driving

• Delivery Driver Experience

• Culinary Experience

• Catering

• Kitchen Management Experience

• Branding

• Merchandising

• Retail Management

Certifications and Licenses

ServSafe

May 2020 to May 2021

Safety practices

Driver's License

Assessments

Work motivation — Proficient

August 2020

Level of motivation and discipline applied toward work Full results: Proficient

Sales skills — Proficient

July 2021

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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