Noemi “Mimi” Britton

**** **** ***, *******, ** *4621

650-***-**** or ad35xj@r.postjobfree.com

Employment Objective:

Offering dynamic organization and customer relation skills that lead to improved bottom line results. Seeking a challenging position that incorporates varied skills and responsibilities with new opportunities.

Successfully meet challenges, producing results.

1) Well rounded skills in human resources, accounting, office management, travel planning, expense reconciliation, multi line phone system, full exposure to all office equipment, training, safety, operations and over 38 years in a customer service roll. 2) Developed department budgets, objectives, projected supply/demand and implemented automated ordering systems.

3) Wrote, edited and delivered presentations for executive meetings in both English and Spanish.

4) Computer experience in multiple platforms of desktop and networked software. 5) Mar/Com backed up SalesForce with Press Packets, travel arrangements and trade show logistics.

6) Effective team member who can also delegate appropriate responsibilities when needed, in a fast paced, multi-tasked environment. 7) Elder Caregiver

Education:

CPR/AED Certified, November 2023

Licensed Kitchen Designer, Home Depot, Oakland 2018 Licensed Cosmetologist, College of San Mateo, 2007 Office Technology Program/Secretarial Specialty, College of San Mateo, 2001 Additional College courses in Anatomy, Physical Therapy, Child Psychology and Accounting. Employment:

Northern California Nursing Academy, Daly City, CA, September 2023 to March 2024 Hemodialysis Technician Program completed, test date March 2024 Caregiver April 2022 to Present

William Zelayeta, Burlingame, Ca

Scheduling medical appointments, driving to necessary appointments, including dialysis, administering daily medications, meal preparation and necessary husbandry. Caregiver January 2023 to August 2023

Ana Leibelt, Burlingame, Ca

Assist with household duties, driving clients to grocery store and medical appointments, administering daily medications and meal preparation. Weekly meeting with family members. Interior Logic Group, Hayward, CA, March 2022 to September 2023 Installation Manager/Client Support: Scheduled flooring jobs for Senior Living facilities/multi-family properties/military based homes, monitored staff & installers, daily 6am material installer load out, reconcile prior day's orders, submit to billing by 9am, site inspections, measures, budget meetings, liaison between Senior National accounts, branch manager and account executives.

BJM Installation Services, Benicia, CA, June 2021 to March 2022 Branch Manager: Oversee in-house staff of three install coordinators and one warehouse associate, schedule capacity reporting for carpet installation, big box installs, pad inventory and responsible for 9 Lowe's stores. Route scheduling for 25 carpet installers, 15 hard surface installers and 4 tile installers; covering the whole bay area from Salinas to Dixon. Lowe’s Home Improvement, Sunnyvale, CA, February 2020 to June 2021 Installation Manager: Managing staff of two install coordinators, overseeing the installation of all appliances, flooring, window decor, kitchens, counter tops, exterior windows, roofing, siding, fencing and both interior & exterior doors.

Key carrier: open and closing store, all gates, vault auditing, back up for HR with closing payroll weekly, key yearly store inventory lead team manager and responsible for signing out delivery carriers.

Lowe’s Home Improvement, Sunnyvale, CA, March 2019 to February 2020 Pro Desk Manager: My staff and I grew the commercial business to just under 6 million for the store within my first year with Lowe's.

Home Depot, Oakland, CA, March 2018 to March 2019

Kitchen Designer/Appliance & Flooring Back-Up Supervisor Home Depot, Oakland, CA, August 2014 to March 2018 Order Acquisition/P&L/Customer Service Supervisor: Responsible for a team of 14 associates dedicated to giving excellent customer service to all our store and online customers. Which increased our customer online score from 52% to 96%; which could not be accomplished by my predecessor, in five years. Weekly management meetings to evaluate increase in business and streamline non-productive associates. Teach, Coach & Train the next future generation of Home Depot Department Supervisors.

The Home Depot, Oakland, CA, March 2014 to August 2014 Co-Department Supervisor for the Millworks department. The Home Depot, Newark, CA, August 2013 to March 2014 HR Manager (Promotion): Responsible for store associate scheduling, HR job duties, district reports, planning events, management meetings, health benefit liasson, new hires, etc. The Home Depot, San Mateo, CA, January 2012 to August 2013 Install Coordinator/Scheduler: Responsible for all install related services for the store: Flooring, Millworks, Appliances, Décor, Kitchen Design, direct liaison between vendor/installer and customer. Responsible for problem solving and growing the business by 33%. The Home Depot, San Mateo, CA, February 2010 to December 2011. Professional Accounts Sales Associate : Responsible for commercial sales to corporate accounts and contractors. Feb 2011 awarded Top Sales associate, for generating $1.9 million in sales in my first year within the department. Cashier balance reconciliation. The Home Depot, San Mateo, CA, September 2008 to January 2010. Millworks Design Specialist: Interior & exterior design of walls, structure composition for windows and doors; in order to meet plan specifications for permitting. The Home Depot, San Mateo, CA, August 2005 to August 2008. Special Services, Lead Associate: Direct liaison between Specialty Departments, Vendors and Customers. Create and maintain customer files and agreement contracts. Responsible for till/tender reconciliation. Training for new department employees and constant product knowledge re-education. Diplomatically resolve escalated customer disputes. Proper tracking of shipments for store and customers.

Natus Medical, Inc., San Carlos, CA, February 1997 to July 2004. Customer Service Account Manager/International Sales Liaison: Maintained automatic direct shipments of supplies to 2200 domestic and 200 international hospitals based on annual birth rate submissions quarterly. Responsible for international shipping documents/carnet and re-entry paperwork from inception to completion. Wrote CSR procedures and guidelines for accurate record keeping. Assisted CEO and Sales Force with travel arrangements, itinerary and budgeting. Federal Express, Menlo Park, CA, August 1998 to December 2000 Driver: Pick up packages and PM delivery

Oral-B Laboratories, Belmont, CA, January 1995 to May 1997. Accounting Reconciliation Dept Supervisor: Responsible for ledger balancing and bank reconciliation. Maintained spreadsheets of product growth and dental supply requests. Responsible for 5000 dental office registry & budgeting. Commonwealth Land Title, Redwood City, CA, February 1991 to March 1995. Administrative Assistant: Prepared title/escrow paperwork for customer and court recorders’ office. Responsible for scheduling appointments and lot/parcel specifications. Fielded, directed incoming calls, scheduled agent travel and accommodations. Sizes Unlimited, San Francisco, Ca, June 1989 to February 1991 Retail Clothing Store Manager: Responsible for all accounting, bookkeeping, buying, P&L, oversee a staff of 10 retail clerks, the daily opening and closing of the store seven days a week with every other weekend off.

Headquarters Company, San Mateo, CA, August 1987 to February 1989 Secretarial Assistant Branch Manager/Leasing Contract Coordinator: Responsible for a staff of 8 customer service/answering service personnel, liaison to 25 on-site office tenants, responsible for all of their office needs, ie: faxing, copying, ordering any office supplies needed for the tenants. Oversee the proper routing of 300 incoming independent company lines and 250 outgoing service lines; with emphasis on message delivery and out of office coordination. References available upon request.

Interests:

Love of languages: Spanish, Italian and French

Active in animal preservation and elder care.

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