Daisy Jurado

ad35x7@r.postjobfree.com 956-***-**** LinkedIn

PROFILE SUMMARY

Dedicated and results-driven Supply Chain and Logistics Specialist with a proven track record of optimizing supply chain processes to ensure seamless operations. Experienced in developing and implementing effective strategies to enhance efficiency and reduce costs. Proficient in managing complex logistics operations, fostering strong relationships with suppliers, and maintaining an unwavering commitment to meeting and exceeding organizational goals. Adept at leveraging advanced analytical skills and industry expertise to identify and resolve potential supply chain issues, while demonstrating exceptional leadership in cross-functional teams. Highly adaptable and skilled in leveraging technology and data-driven insights to drive continuous improvement and deliver outstanding results within dynamic, fast-paced environments.

CORE COMPETENCIES

•End-to-end supply chain management

•Logistics strategy design and execution

•Inventory management and optimization

•Supplier relationship management and contract negotiation

•Cost-effective measures and lean principles implementation

•Advanced analytical tools utilization for data-driven decisions

•Continuous improvement initiatives for operational efficiency

PROFESSIONAL SKILLS

•Detail Oriented

•Quality Assurance

•Stakeholder Relations

•Complex Problem Solving

•Team Leadership

•Performance Monitoring

•Staff Management

•Requirements Writing

•Team Collaboration

•Customer Relationship Management

•Documentation and Reporting

•Verbal and Written Communication

•Work Planning and Prioritization

•Agile Methodologies

PROFESSIONAL WORK EXPERIENCE

CEVA Logistics Inc. Houston, TX

Project Manager – Global Business Services (Internal Customer Service team) Jan 2022 - Mar 2023

Communicated project requirements and objectives effectively with key stakeholders.

Monitored project team members' performance and provided constructive feedback.

Collaborated with project personnel to identify and resolve operational issues.

Proposed, reviewed, and approved necessary modifications to project plans.

Ensured timely submission of project deliverables to clients while maintaining high-quality standards.

Prepared and delivered project status presentations for customers and project stakeholders.

Developed and updated detailed project plans, documenting objectives, technologies, schedules, and funding.

Negotiated effectively with project stakeholders and suppliers to secure essential resources and materials.

Prioritized high customer satisfaction by resolving issues promptly and providing knowledgeable and friendly service.

Demonstrated a strong ability to comprehend and follow both oral and written directions.

Fostered a collaborative environment by successfully working with a diverse group of coworkers to achieve common goals.

Exhibited leadership qualities by implementing improvements to work processes and providing training support to colleagues.

Proactively identified and addressed customer needs promptly and efficiently.

CEVA Logistics Inc. Dallas, TX

Inside Sales - BD Support Specialist Jan 2020 - Jan 2022

Ensured prompt and professional responses to customer inquiries, prioritizing customer satisfaction.

Handled inbound calls via headset, effectively promoting products and services to secure new accounts.

Fostered and nurtured customer relationships to drive revenue growth and enhance loyalty.

Provided exceptional customer support, contributing to the improvement of the account retention rate.

Collaborated with outside sales representatives to maintain and expand product sales.

Initiated contact with new and existing customers, offering comprehensive product and service solutions.

Successfully negotiated prices, terms of sale, and service agreements to facilitate transaction closures.

Consulted with customers to guide product selection and facilitate purchases aligned with their needs.

Maintained detailed account records and contact logs to streamline the sales process.

Facilitated communication between outside sales representatives and accounts to optimize overall customer service.

Identified customer needs through strategic questioning, facilitating the recommendation of optimal solutions.

Leveraged exceptional verbal skills to engage customers in meaningful conversations, effectively identifying their needs and requirements.

Actively listened to customer needs, recommending the most suitable products and services accordingly.

Welcomed and assisted customers in a friendly and helpful manner, fostering positive customer experiences.

Collaborated with team members to devise strategic sales approaches, ensuring a cohesive and effective sales strategy.

Expedited customer orders to ensure swift delivery and promote customer satisfaction.

CEVA Logistics Inc. Dallas, TX

Account Coordinator/Domestic Operations - Supply Chain Operations Specialist IV Sep 2016 - Dec 2019

•Coordinated with assigned retailers to assess order status and frequency, facilitating efficient order management.

•Provided support to partners across international markets, contributing to the enhancement of sales projections and global market expansion.

•Conducted extensive research and interpreted rulings, compliance publications, guidelines, and customs regulations for efficient operations.

•Identified and pursued new business opportunities and leads for key clients, contributing to business growth.

•Cultivated client loyalty through consistent delivery of quality, productivity, exemplary service, and proactive management.

•Successfully coordinated and completed group projects, demonstrating excellent teamwork and cooperation.

•Assisted with customer requests, addressing inquiries, and enhancing overall satisfaction levels.

CEVA Logistics Inc. Dallas, TX

Account Coordinator/Supervisor - Supply Chain Operations Specialist IV Sep 2013 - Sep 2016

•Collaborated with Auto industry customers on their inventory needs and forecasted inventory needs.

•Actively engaged with customers to efficiently resolve product and service issues, ensuring high customer satisfaction.

•Provided valuable assistance to the sales team in handling challenging client requests and addressing any related issues.

•Fostered trusting relationships with key accounts, executive sponsors, and stakeholders, ensuring strong and enduring partnerships.

•Effectively addressed client inquiries and efficiently resolved any complaints related to products, services, and accounts.

•Analyzed sales data and incorporated client feedback to enhance organizational strategies and performance.

•Implemented effective solutions and strategies to retain clients and prevent them from turning to competitors.

•Served as a liaison between clients and management, providing valuable client feedback and resolving inquiries promptly.

•Prepared and delivered comprehensive progress reports to both internal and external stakeholders, ensuring transparency and accountability.

CEVA Logistics Inc. Dallas, TX

Customer Service Associate May 2012 - Sep 2013

•Ensured compliance of the brokerage department with both domestic and international laws and organizational procedures.

•Orchestrated the logistics involved in the pickup and delivery of freight and containers to customers, ensuring smooth operations.

•Monitored shipments closely and maintained communication with carriers to confirm arrival times and facilitate timely release.

•Identified shipments necessitating special handling based on criteria such as value, size, documentation, and country of origin.

•Managed the processing and completion of invoicing procedures, guaranteeing timely and accurate billing for imports.

•Prepared and processed import and export documentation in strict adherence to customs regulations, laws, and procedures.

•Successfully cleared goods through customs and ensured verified delivery to client destinations.

•Requested and compiled essential customs invoices, certificates of origin, and cargo-control documents for streamlined operations.

•Facilitated effective communication between the company, customers, and overseas partners, maintaining operational efficiency.

•Calculated duty and tariff payments owed on each shipment in accordance with standard tables and legal requirements.

•Adhered strictly to standard operating procedures for each customer's account and data, ensuring consistent service levels are maintained.

EDUCATION

Dallas College, Irving, TX

Associate of Arts in Business Management

University of North Texas at Dallas, Dallas, TX

Currently pursuing a BBA in Logistics Supply Chain Management – Graduation estimated to be Dec 2024

Deadline Driven

Microsoft Office

Phone and Email Etiquette

Relationship Building

Creative Thinking

Supervision & Leadership

Customer Service

Problem Resolution

Training & Development

Team Building

Flexible Schedule

Resource Allocation

Project Management

Technical Presentations

Contact this candidate