Curtis Martinsson

Garden Grove, CA ad35wz@r.postjobfree.com

714-***-**** https://www.linkedin.com/in/curtismartinsson

Business Analysis, Process Improvement & Change Management

Experienced and disciplined Business Analyst with 17 years experience on a wide range of projects in healthcare, retail, tax services, manufacturing, distribution and Emergency Management. I enjoy business analysis and am a good communicator with strong investigation, problem-solving and decision-making skills. I combine these skills, along with my Developer, Process Improvement, Change Management and Project Management experience, to bring an open-minded approach to help satisfy business goals through technology and process improvement.

Highlights – General

Project Manager and Business Analyst – Requirements Traceability, User Experience, etc.

Developer background, including Oracle, Unix and PL/SQL, and SQL Server

SDLC experience – Requirements, Development, UAT and implementation

Worked with and supported SDLC methodology in Waterfall, Agile and mixed environments

Experience with EPMO, Audit, Security, production support and architecture groups

Good at PowerPoint presentations, and Word, Excel, Access, Project and SharePoint

Highlights – Business Analysis

Conducted JAD sessions for business requirements, risk analysis and to ensure traceability

Knowledgeable with Use Cases, User Stories, BRDs, and technical documentation

Used SIPOC, VOC, UML & Gap Analysis, root cause analysis, and work and data flows

Good at defining and using RACI matrices, and associated risk analysis and risk management

Good at requirements traceability from business requirements through UAT

Worked with QA to write and conduct test and UAT plans, and document the results

Highlights – Process Improvement, Change Management, Governance and Compliance

Process and data mapping - Noted weaknesses and implemented remediation efforts

Built Data Dictionaries, as well as worked on data migration and data warehouses

Knowledgeable with Use Cases, User Stories, BRDs, and technical documentation

Helped with QA create test scripts and plans, and document the results

Worked with stakeholders to write UAT Scripts and UAT plans, and document results

HIPAA, SOX, tax, and internal compliance - CSOX certification from the SOX Institute

I thank you for taking the time to review this letter and my resume,

Curtis Martinsson

Curtis Martinsson

Garden Grove, CA ad35wz@r.postjobfree.com

714-***-**** https://www.linkedin.com/in/curtismartinsson

Business Analysis, Process Improvement & Change Management

I am a business professional with experience in Project Management, Business Analysis, Systems Design and Development, Implementation, Post-Implementation support, and Process Improvement. Proficient in clarifying business requirements, performing gap analysis, designing processes and system improvements to increase productivity and reduce costs. Proven ability to bridge technology and business goals to provide productive solutions. Accomplished in leading and mentoring cross-functional and technical teams in both design and requirements gathering. Experienced interfacing with key business units including: Operations, Human Resources, Accounting and Finance, and Sales and Marketing.

Waterfall, Agile and Scrum Lean Six Sigma Systems Development

Cost & Resource Estimates Process and Data Mapping Team and Project Leadership

SOX, HIPAA, Utility Compliance ITIL and Service Management Change Management

Professional Experience

Sabbatical & Temp Work – Senior Business Analyst/BSA December 2022 – Present

In November of 2022 I was in an accident, so I took some time off to recuperate. I have been working on small temporary gigs and revisiting my skill set. I am a certified Scrum Master and have studied for a Scrum Product Owner. This fits in with my BA/BSA experience. I have also updated my knowledge of Lean Six Sigma as I enjoy Process Improvement. To support both of these, I am also learning more about Jira.

Honda Motor Company – Senior Business Analyst/BSA May 2022 – November 2022

Under EPMO standards, helped defined project scope; created current and future state process flows; determined requirements to mitigate SOX deficiencies in the service contract application process for Honda and Acura.

Under EPMO project defined scope & requirements to introduce a new accessory product to Honda and Acura line.

HealthNet – Senior Business Analyst/BSA May 2021 – April 2022

Gathered requirements; worked with technical team to review solutions to develop data warehouse; worked with the client to write UAT Plans & Scripts, track bugs; write SQL queries to review data; and documented data structures and flows.

Southern California Gas Company – Senior Business Analyst April 2018 – July 2020

For EPMO projects, I worked with the Emergency Operations Center, Distribution and Compliance.

Gathered requirements and worked with the vendor and stakeholders for an Emergency Incident Management system

Gathered requirements and worked with the vendor and stakeholders for escalated Emergency Situation system

Established document library standards supporting projects and on-going application support in SharePoint.

Wrote UAT Scripts & UAT Plans, tracked bugs, documented process flows and impact of changes to the organization.

ManTech (JPL) – ITSM Business Analyst October 2017 – December 2017

Hot project to implement ITSM application (ServiceNow) at JPL to replace older system.

Defined new workflows for Request, Incident, Problem, and Change Management processes, and wrote requirements.

Worked heavily with asset DB for Order, Replenishment and Loaner processes, and configuration of those assets.

Laissez Faire (Hedge Fund) – Research Business Analyst July 2014 – May 2017

Supported fast paced Agile environment to perform historical, political and sociological analysis on various countries.

Reviewed defined metrics (e.g. age of workforce and gender gap) against each selected country’s demographic data.

Performed economic analysis by country with data from Bloomberg, OECD and other sources.

United Healthcare – Senior Business Analyst/BSA September 2011 – May 2014

Responsible for maintaining the SDLC methodology used at United Healthcare.

Used Lean Six Sigma, SIPOC, VOC, Gap Analysis & UML to determine feasibility for updates to the methodology.

Heavy emphasis on requirements analysis and corresponding UAT. Wrote, conducted and documented UAT plans.

Worked with Audit, EPMO, Enterprise Data Management, ITSM and other groups to ensure the methodology meets compliance and regulatory compliance (SOX, HIPAA, EDI, ICD-10, etc.) and works with ITIL and TOGAF.

Created and delivered quarterly presentations to a virtual audience to provide updates to the methodology.

Defined templates (Excel & Word) to capture business requirements/solutions (User Stories, Use Cases, BRDs, etc.)

Worked with the IT Training group to create and keep current training materials on the SDLC methodology.

Helped create a SharePoint environment that served to support the SDLC methodology.

Susie’s Deals (Retail Store Chain) – PM/Business Analyst February 2008 – August 2011

Worked with CFO and VP of Operations to determine best merchandise mix for each store (165 stores in 4 states).

Performed SOX review for Lean Six Sigma Black Belt project. Wrote project scope, approach and BRD. Identified and documented critical financial processes and noted weaknesses and their potential controls.

Identified and documented IT services to implement ITIL. Estimated size, scope, cost, of full ITIL implementation.

Ceridian Tax Service - Project Manager/Business Analyst/BSA December 2004 – September 2007

PMO project - I managed team of developers and QA analysts to implement changes required by tax regulatory agencies.

Led cross-functional team from business operations to ensure requirements gathered and scheduled for development

Along with QA, used IBM Rational ClearQuest to track and correct bugs

Worked with stakeholders to ensure UAT plans and Scripts were written based on the requirements (traceability).

Worked with the Change Control Board to ensure releases were fully documented and cleanly implemented

Within the overall annual project I had from 1 to 5 current projects by tax agency.

We used a variety of EDI formats, including XML, to transfer and receive data to and from the tax agencies.

Pacific Life (Small Group, Medical) – Business Analyst December 2002 – December 2004

Conducted analysis with BRDs, User Stories and Use Cases for HIPAA and SOX requirements by reviewing the applicable process flows. Determined & recommended mitigation for weaknesses found. Also helped conduct UAT.

Reviewed the Claims/Eligibility process to ensure that the correct plan benefit information was being utilized.

Reviewed the Broker Commission process to reduce costs and increase customer satisfaction by recommending and implementing electronic payments to Brokers. Broker calls for payments were reduced by 80%.

Ceridian Tax Service – Business Analyst/BSA July 1997 – December 2002

Collaborated with business and IT to enhance a business payroll tax system. The system created EDI ACH bank files at set times throughout the day. The company, not the client, was liable for any penalties for sending incorrect amounts.

Used JAD, Use Cases, User Stories & UML for requirements. Led a team of to define & implement Web interface using the existing IVR interface as a model. Also worked closely with QA & business to document and conduct UAT.

Modeled the daily processing and recommended improvements that added integrity and reduced errors.

Additional Professional Experience

Analysis and Architecture

Architect and Project Lead for retail Store Inventory, Merchandise Planning, and Forecasting modules.

Led a team to review payroll system requirements for use across all divisions in the corporation.

Performed analysis and programming on Order Entry, AP, GL, AR and manufacturing systems

Senior Internal Corporate IT Auditor

Performed IT operation, security and application audits throughout the United States and Europe.

Reviewed system performance, capacity planning, documentation, standards, and disaster recovery plans.

Education and Credentials

Lean Six Sigma Green/Black Belt – Currently in progress Scrum Product Owner – Currently in progress

CSOX SOX Certification – SOX Institute – 2009 - Active Scrum Master – 2010 - Active

ITIL v3 Foundation Certification – 2009 - Active CSSLP Certification – (ISC)2 – 2009 – Lapsed/Inactive

Microsoft BI Program (SQL Server & XML) – 2009 Microsoft Project certificate

Operations Research – Cal State, Fullerton BA Mathematics – UC Santa Barbara, California

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