Danielle Sanchez

Colorado Springs, CO *****

ad35wy@r.postjobfree.com

+1-719-***-****

What drives me you ask? Researching, investigating, underwriting, analyzing, risk assessment, problem-solving, and so much more! I have 23 years of experience in personal lines property & casualty insurance including homeowners and automobile coverage. I've been successful at everything from being an underwriter, to a Sr. compliance analyst, to a project manager, all the way up to the AVP of underwriting operations. I'm looking for anything related to my experience as I love it all! I'm also very open to branching out to other fields whether related to different lines of insurance or not. I welcome a challenge!

Authorized to work in the US for any employer

Work Experience

AVP, Underwriting Operations Manager

California Casualty Management Company - Colorado Springs, CO September 2021 to June 2023

• Provided thought leadership and guidance to a group of team managers, underwriters, underwriting service representatives, and underwriting assistants with keen focus on establishing business targets, tracking and reporting incoming work and goal achievement, while constantly striving for ways to stay on top of changing business demands as the market changes.

• Oversaw the day-to-day operations of the Underwriting department.

• Significantly improved operational efficiency through an in-depth analysis of key processes and procedures. The end result was the ability to complete the work within quality standards with 50% less staff.

• Collaborated effectively with cross-functional teams. Sr. Underwriting & Project Team Manager

California Casualty Management Company - Colorado Springs, CO January 2020 to August 2021

• Expedited the turnaround of a previously disengaged and overworked auto and homeowner Underwriter team. Accomplished within a short span of time through rigorous effort in managing workloads, providing training, conducting performance management, and building relationships.

• Developed a team that made a positive impact on the bottom line. Ultimately reducing the loss ratio by making smart underwriting decisions in an efficient & effect way.

• Experience working with both internal and external customers, including cross-functional interactions with other teams and departments.

• Created and then led the implementation and monitoring of the CA Wildfire project. It was successful in improving the catastrophe exposure due to wildfire risk on homeowner policies. Underwriting Team Manager

California Casualty Management Company - Colorado Springs, CO September 2017 to January 2020

• Hired

• Trained

• Audited

• Coached

• Developed the most productive & accurate auto and homeowners Underwriting Service Rep team in the organization to date.

Sr. Underwriting & Compliance Analyst

California Casualty Management Company - Colorado Springs, CO December 2013 to September 2017

• Generated $400K worth of annual savings for the company by researching and uncovering new strategies for ordering MVRs.

• Enhanced the communication skills of new analysts by training them on how to properly engage with various stakeholders, such as clients, brokers, internal teams, and vendors.

• Investigated & responded to DOI questions, audits, and complaints

• State compliance research including identifying and implementing required changes

• Rule and regulation compliance and application including procedure and form updates

• Claims coverage investigations

• Contract review and manual revisions

• Conducted quality control audits

• Collaborate effectively with cross-functional teams Underwriting & Compliance Analyst

California Casualty Management Company - Colorado Springs, CO March 2011 to December 2013

• Investigated & responded to DOI questions, audits, and complaints

• State compliance research including identifying and implementing required changes

• Rule and regulation compliance and application including procedure and form updates

• Claims coverage investigations

• Contract review and manual revisions

• Conducted quality control audits

Underwriter/Sr. Underwriting Service Rep/Other

California Casualty Management Company - Colorado Springs, CO September 2000 to March 2011

• Underwrites, identifies, and assesses risk of new and existing business for personal lines products, including but not limited to automobile and homeowners

• Inspection reviews

• Analysis of reports

• Rating

• Investigation

• Rules and regulation compliance

• Customer service

• Negotiations

• Serviced the needs of agents, policyholders, and other parties via phone and email.

• Top producer

Education

Certifications and designations in Insurance

The Institutes - Malvern, PA

May 2018 to May 2022

High school diploma or GED equivalent

Puyallup High School - Puyallup, WA

September 1996 to September 2000

Skills

• Risk analysis

• Communication skills

• Compliance management

• Attention to detail

• Underwriting

• Management

• Insurance

• Performance Management

• Team Management

• Change Management

• Process Improvement

• Risk Management

• Budgeting

• Operations Management

• Recruiting

• Business Analysis

• Quality Assurance

• Project Management

• Strategic Planning

• Risk management

• Research

• Quality assurance

• Team management

• Senior leadership

• Interviewing

• Windows

• Customer service

• Supervising experience

• Legal research

• Continuous improvement

• Product management

• Help desk

• Operations management

• Mentoring

• Quality control

• Leadership

• Project leadership

• Conflict management

• Project management

• Customer relationship management

• Business analysis

• Presentation skills

• Data analysis skills

• Relationship management

• Negotiation

• Analysis skills

• Pricing

• Requirements gathering

• Product development

• Project coordination

• Typing

• Teaching

• Portfolio management

• Project management methodology

• Account management

• Driving

• Microsoft Office

• Quality audits

• Management

• Training & development

• Adobe Acrobat

• Training delivery

• Microsoft Word (10+ years)

• Microsoft Outlook (10+ years)

• Microsoft Excel (10+ years)

Certifications and Licenses

PLCS

Present

API

Present

AINS

Present

AIM

Present

CPCU (Halfway done)

Additional Information

If you are reading this and feel that I may be over-qualified for the position you are looking to fill, please don't let that stop you from reaching out. It isn't about the title for me. It is about being successful and enjoying what I do at the same time. I've loved every position that I've held and would do each of them again. I'm also open to new opportunities as well.

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