Customer Service Representative

Amber Brown

***** ********** ****** *******, ** 32835 407-***-****

****************@*****.***

Professional Summary

Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 15 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.

Skills

●Account management

●Multi-line phone talent

●Good listening skills ● Computer proficient

●Receiving support

●Technical support

●Quick learner

●Staff education and training

Work History

Claims Associate

7/2020 - Current

Faneuil- Orlando, FL

●Assisted with inquiries concerning claims pertaining to reemployment assistance.

●Provided excellent customer service while following all policies and procedures.

Customer Service Representative II, 03/2017 to 4/2020

ADT – Orlando, FL

●Used company troubleshooting resolution tree to evaluate technical any problems while leveraging personal expertise to find appropriate solutions.

●Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative, 01/2015 to 02/2017

Bank Of America – Jacksonville, FL

●Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

●Answered constant flow of customer calls with up to 10 calls in queue per hour.

Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Lead Representative

04/2008 to 12/2014

HSBC Finance Corporation –

Jacksonville, FL

●Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.

●Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

●Coordinated responses for key accounts, using business acumen and a ention to detail to balance company and customer demands.

●Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.

●Conferred with senior management to handle and correct disciplinary or knowledge issues.

Education

High School Diploma

Hernando High School –

Brooksville, Florida

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