Accounts Payable Customer Service

Roberta Montijo

**** ***** **** ****

El Cajon, California 92021

619-***-**** ● **************@*****.***

Over 26 years of cash management, financial reporting, auditing, accounting, customer service experience and mechanical experience. Dedicated to achieving profitability, controlling costs, and ensuring long-term customer loyalty. A reliable employee with excellent analytical, organizational and interpersonal skills. Strong personal ethics, integrity, and accountability. Committed to service excellence to customers from diverse socioeconomic and cultural backgrounds. Seeking a position that is in line with my current skill set, with the opportunity for professional advancement and growth.

Professional Experience

Geo Group Services- San Diego Western Detention Center San Diego, CA 6/2022 - Present

• Verify and post business transactions, such as purchase orders, accounts payable and other types of expenditures or receipts, to the appropriate account.

• Assist with or prepare accounts payable packages, accounts payable accruals, check requests, petty cash reimbursements, and bank reconciliation's accurately and in accordance with policy and procedures.

• Compile, prepare and accurately maintain a variety of standard operating records and reports, including those required by management, contracting agency and/or government regulations; review reports and records produced by staff; properly process all reports and documents in a timely manner.

• Accurately input numeric and alphanumeric data, to include checks, statements, reports and other records, and produce finished documents efficiently, using applications software programs on a computerized system; copy, compile and distribute as necessary.

• Create and/or maintain general files in an organized manner, to include sorting, labeling, filing and retrieving, in accordance with Geo Group file retention and storage procedures; guards against unauthorized access to the records; and maintains confidentiality and security of records Core Civic- Oceanview Facility San Diego, Ca 8/2021- 6/2022 Accountant

• Supervises and coordinates activities of accounting and commissary/warehouse personnel engaged in calculating, posting, and verifying financial data in relation to the business office, commissary/warehouse, and operational matters.

• Assists in preparation and review of monthly facility financial statements, monthly variance analysis, and performs periodic ad hoc analysis. Supports and assists with the annual FF&E inventory verification of the physical plant and commissary/warehouse month-end inventories. Assists with or prepares reports for inventories and other operational endeavors.

• Prepares and/or supervises the preparation of a variety of standard operating records and reports, including those required by management, partnership agency and/or government regulations. Prepares and/or reviews reporting packages which includes accounts payable documents, check requests, petty cash reimbursements and bank reconciliations for accuracy

• This includes monitoring and controlling all transactions involving inmate monies and the supervision of the daily balancing of the inmate fund. Assigns or verifies assignment of proper account codes to purchase orders, accounts payable, P-card purchases and other types of expenditures or receipts to ensure financial transactions are allocated to the appropriate account.

• Monitor’s areas to make reliable visual identification of inmates/residents, authorized personnel and other individuals to maintain safety and security. Prepares and/or coordinates the preparation and/or update of ACA and contract agency fiscal management files.

Roberta Montijo - cont'd Page 2

Core Civic – Boston Ave Facility 03/2021 – 8/2021

Accounting Clerk

• Verify and post business transactions, such as purchase orders, accounts payable and other types of expenditures or receipts, to the appropriate account.

• Assist with or prepare accounts payable packages, accounts payable accruals, check requests, petty cash reimbursements, and bank reconciliation's accurately and in accordance with policy and procedures.

• Compile, prepare and accurately maintain a variety of standard operating records and reports, including those required by management, contracting agency and/or government regulations; review reports and records produced by staff; properly process all reports and documents in a timely manner.

• Accurately input numeric and alphanumeric data, to include checks, statements, reports and other records, and produce finished documents efficiently, using applications software programs on a computerized system; copy, compile and distribute as necessary.

• Create and/or maintain general files in an organized manner, to include sorting, labeling, filing and retrieving, in accordance with CoreCivic file retention and storage procedures; guards against unauthorized access to the records; and maintains confidentiality and security of records. Core Civic – Otay Mesa Facility 10/2020 – 3/2021

Accounting Clerk

• Verify and post business transactions, such as purchase orders, accounts payable and other types of expenditures or receipts, to the appropriate account.

• Assist with or prepare accounts payable packages, accounts payable accruals, check requests, petty cash reimbursements, and bank reconciliation's accurately and in accordance with policy and procedures.

• Compile, prepare and accurately maintain a variety of standard operating records and reports, including those required by management, contracting agency and/or government regulations; review reports and records produced by staff; properly process all reports and documents in a timely manner.

• Accurately input numeric and alphanumeric data, to include checks, statements, reports and other records, and produce finished documents efficiently, using applications software programs on a computerized system; copy, compile and distribute as necessary.

• Create and/or maintain general files in an organized manner, to include sorting, labeling, filing and retrieving, in accordance with Core Civic file retention and storage procedures; guards against unauthorized access to the records; and maintains confidentiality and security of records. Metropolitan Transit System (MTS), San Diego, CA

Revenue Manager 12/2018 - 12/2019

• Responsible for supervising $2.5M monthly Ticket Sales Revenue ($30M annually).

• Managed $1.2M Annual Department Budget.

• Acknowledged by management for maintaining 0% error and shortage rate (no losses).

• Interviewed, hired, trained, coached, mentored, scheduled and managed up to 58 staff.

• Maintained low staff turnover through effective motivational management.

• Responsible for administration, reporting and management functions for MTS Rail.

• Oversaw Ticket Vending Machines revenue collection, special event manual ticket sales operations, processing and timely deposit of all MTS Rail cash receipts. Roberta Montijo - cont'd Page 3

• Performed maintenance and ensured accuracy of fare collections equipment, analysis of ticket sales data, auditing, reporting functions and armored transport and banking functions performed in accordance with MTS policies.

• Produced all required reports on a daily, weekly, monthly and annual basis.

• Oversaw collection process, implemented effective internal controls and system for monitoring, collecting, accounting for and reporting revenue and the reconciliation of Ticket Vending Machines.

• Implemented and performed strict oversight on all departmental internal controls to monitor adherence to MTS approved policies and procedures as well as compliance with Federal and State Regulatory Requirements.

• Managed third-party armored service and depository procedures with the bank.

• Provided support and training to MTS Rail employees with respect to revenue collections, revenue processing, fare equipment maintenance and management processes. Revenue Supervisor / Maintainer III 4/1996 - 12/2018

• Responsible for all Ticket Vending Operations (installation, preventative maintenance, software applications & networking, overhauling/repair of parts, inventory).

• Supervised 13 Revenue Maintenance staff, including scheduling and payroll.

• Assigned tasks, oversaw and evaluated employee performance, recommended disciplinary action as appropriate, and attempted to resolve complaints and grievances as they arose.

• Ensured that all fare media data was gathered in a timely manner, and data was formatted correctly using various software programs.

• Prepared reports and disseminate to appropriate agencies and individuals in a timely manner.

• Responsible for the collection/statistics data from Ticket Vending Machines.

• Responsible for planning, directing, and monitoring manual ticket sales.

• Supervised Clerk/Typist data entry of Automatic Passenger Counter information to verify accurate and timely entry, for the Revenue Manager.

• Investigated all problems associated with revenue collections and revenue processing, and ensured measures were solved and solutions were implemented.

• Responsible for compliance with all Revenue Department internal controls and standards of operating procedures.

• Reviewed and verified cash transfers, prepared statistics/reports for upper-level management, tracked and recorded incoming and outgoing cash.

• Worked with Special Events Administrator in the implementation of manual ticket sales.

• Responsible for supervising Surveyor Staff, Revenue Collectors, Revenue Processors, Part- Time Ticket Sales Agents, and Clerk/Typists assigned to the Revenue Section.

• Excellent Performance Award - 2012 & 2013

Education and Credentials

Computer Skills:

Microsoft Office (Word, Excel, Outlook, PowerPoint, Access), Stromberg, Ellipse and SAP ERP Software OPT Grossmont Accounting

Apprenticeship:

San Diego Trolley Joint Apprenticeship Training Committee (JATC) Apprenticeship - San Diego Trolley - San Diego, Revenue Maintainer III

Advanced Education/Certification:

Accounting Classes – Grossmont Adult School, Microsoft Office

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