Kathrine Chambers

ad35vz@r.postjobfree.com 972-***-**** Scurry, TX

SUMMARY

Dedicated professional with 11 years of experience in data entry, application processing, and operations support seeking a Data Entry role. Excelled in high-volume workload management, meticulous data verification, and creation of SOP documents at Willis Towers Watson. Proven track record in improving process efficiency and providing exceptional chat and email support.

WORK EXPERIENCE

Via Benefits - Willis Towers Watson Remote

Application Resource Team (ART) Sep 2014 - Feb 2024

• Managed comprehensive online application processes and data entry, ensuring accuracy and efficiency in Medicare claims reimbursements.

• Developed and updated application guides and training materials, contributing to the enhancement of team knowledge and process standardization.

• Collaborated with cross-functional teams and provided support to supervisors, playing a key role in the execution of departmental projects.

ACSR I-Iii/Operations Subject Matter Expert (SME) 2014 - 2018

• Delivered comprehensive support for Medicare benefit applications, ensuring accuracy in data entry and prompt assistance through phone, chat, and email, achieving a perfect score in all performance evaluations.

• Developed and implemented Standard Operating Procedures (SOP) documentation, contributing to the streamlining of process efficiency and knowledge sharing.

• Conducted training for supervisory staff, enhancing team capabilities and ensuring adherence to best practices in operations management.

The Vince Hagan Company

Office Assistant Apr 2014 - Jun 2014

• Streamlined the purchasing process by expediting orders, contributing to a more efficient workflow within the purchasing department.

• Coordinated logistics by scheduling appointments and managing travel arrangements, ensuring seamless operational support.

Financial Benefit Services, LLC

New Business May 2006 - May 2007

• Managed new insurance product applications, efficiently resolving related issues and addressing customer inquiries and complaints.

Administrative Assistant Feb 2006 - May 2006

• Provided comprehensive administrative support to executive team, facilitating the creation of Request for Proposals (RFPs) and managing the integration and operation of an online HR enrollment platform.

• Streamlined office efficiency by effectively handling incoming calls and coordinating the distribution of mail and the procurement of office supplies.

Aircraft Ducting Repair, Inc.

Traffic Coordinator/Purchasing Sep 2005 - Jan 2006

• Coordinated logistics and managed communication, ensuring accurate purchase order creation and material procurement to support operational efficiency.

• Identified, analyzed, and resolved discrepancies in product transactions, streamlining processes for returns and exchanges across multiple departments.

EDUCATION

Forney High School

High School Diploma, N/A

1999

SKILLS

Dependable and Responsible Employee, Medicare Knowledge, Fast-Paced Environment, Excellent Phone Skills, Typing With Accuracy and Consistency of 70+ Wpm, Experience in Microsoft Word, Excel, PowerPoint, Confluence, Jira, Outlook, Peachtree, ACT • Typing speed and accuracy • attention to detail • proficiency with Microsoft Office

(Word • Excel • Outlook) • data analysis • time management • organization • critical thinking • problem-solving • communication • adaptability

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