Administrative Assistant Customer Service

NANCY K. ROCAMONTES

**********@*****.***

469-***-****

Dallas, TX 75248

OBJECTIVE: Qualified and dedicated customer service specialist with experience using innovation, active listening and engagement to create and sustain productive customer interactions, relationships and business solutions.

QUALIFIED BY:

• Bachelor of Arts - Interdisciplinary Studies, Univ. of Tx at San Antonio

• Over thirty years of hands on facilitating, collaborating, and providing excellent customer care including eight years in commercial banking, sales, administrative assistant, sales, education, training others.

• Proven ability to effectively create, implement and maintain confidential records while providing support and collaboration with individuals and teams to achieve positive results.

• MacOS and Microsoft OS, CRMs, various computer software and peripheral devices

• Highly organized, detail oriented, able to prioritize, identify, analyze and solve complex problems, motivate and train others, and possess excellent listening, verbal and written communication skills PROFESSIONAL EXPERIENCE:

APPLE INC. - Dallas, TX 12yrs

Professional Sales Consultant, Business Support and Mentor

• Used active listening to engage, solve problems, provide business support, create and sustain owners or products and services

• Used innovation to solve complex problems within the company to provide better experiences for customers and work flow

• Worked with a variety of computer software including CRM to maintain strong business connections

• Motived and trained others and continued to be a professional ally to support team members growth and development

PLANO & WYLIE ISDs - Plano, TX and Wylie, TX 15yrs Education Professional / multiple grades

• Developed and implemented lessons, maintained confidential records, collaborated with campus staff, parents, district and community partners

• Trained staff and volunteers, led workshops and assemblies, purchased materials, handled money for Camp, Science Fair and other community programs

QUESTCARE MEDICAL MANAGEMENT CO - Plano, TX 1yr

Administrative Assistant

• Answered phones and directed calls, kept physician records, assisted in mailings and inquiries NATIONAL BANK OF COMMERCE - San Antonio, TX. 8yrs

Energy and Commercial Loans Specialist

• Kept and reconciled multiple consumer accounts using a variety of computer software, prioritized and solved complex problems to meet deadlines and trained others MOORE BUSINESS FORMS INC. - Denton, TX. 2yrs

Computer Coder and Paste-Up Specialist

• Used specialized computer language to create complex forms where accuracy and meeting deadlines was of most importance.