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Customer Service Front Desk

Location:
Rock Hill, SC
Salary:
$17.00
Posted:
March 06, 2024

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Resume:

APRIL STEVENS

Email: ad35v6@r.postjobfree.com Telephone: 803-***-****

OBJECTIVE

Seeking job opportunities where my skill sets will be utilized, challenged, and capable of supporting the demands of the position

SKILLS

Worked in environments that required a high level of confidentiality. Office: Word, Excel, PowerPoint, Outlook, Works, EPIC Google Docs and LexisNexis

Record Data Base Management

Team Leadership and Development

Customer Service and Client Relations

EXPERIENCE

MEDICAL FRONT DESK RECEPTIONIST/CLINICAL ASSISTANT CAROLINA FAMILY CHIROPRACTIC JANUARY 2023 to PRESENT

Greeting of patients and new clients to the practice. Answering incoming emails and phone calls. Check in/out of patients. Schedule appointments for patients in the medical software. Scanning patients' spines with a computer software program . Assistant the Chiropractor with procedures on patients.

CNA/CAREGIVER-WELLMORE OF TEGA CAY AUGUST 2022 to DECEMBER 2022 Assisted residents with their ADL's. Charted their personal data. Retrieved their vitals, input/output, bathing, toileting, and activities into the software program. Assist with transfers from bed, wheelchair or recliners.

CUSTOMER SERVICE REPRESENTATIVE-META LABS-MAY 2022 - AUGUST 2022 Received shipments daily of Covid vials from schools and business to prepare them for testing. Identified the samples with name, date of birth and location. Screened patients vials with an identification number to input in the database. Responded to emails and telephone calls to deliver Covid supplies to facilities.

CNA-EXCEL HOMECARE-JANUARY 2022-APRIL 2022

Assisted Autism children with their ADL's in their home. Challenged their skills with music, playing games or reading. Toileting, changing garments and feeding. CNA • MUSC-CHESTER MEDICAL/SURGICAL UNIT • AUGUST 2020- MAY 2021 Responsible for assessing vital signs, checking patient’s glucose levels, documenting and assisting with ADL’s, recording input/output, answering call lights, changing linens, and transporting patients to radiology scans via wheelchair/bed. Also responsible for notifying the RN of cognitive or acute changes in patient’s behavior or vital signs. CNA • ALWAYS BEST CARE • SEPTEMBER 2013 – JULY 2020 Key member of the healthcare team providing senior and personal care. Performed all levels of care to include hygiene and dispensing medications as directed by the provider. Maintained patient records to include client conditions, reporting patient changes to ensure health care needs were met and family updates were effectively communicated. VERIFICATION SPECIALIST • TALENT BRIDGE • SEPTEMBER 2019- DECEMBER 2019 Verified patient’s insurance policies and assisted clients to determine the deductible, co-insurance, out-of-pocket expense and eligibility for certain prescriptions while documenting in patients charts to keep the files up to date. ADMINISTRATIVE ASSISTANT/ EVENT COORDINATOR • THE MECKLENBURG TIMES

• JANUARY 2018 - MAY 2019

Used leadership and communication skills to support a well- established news publication. Managed announcements for publications to include probate, estates, wills, and marital changes. Worked effectively to produce internal correspondence, managed and distributed spreadsheets and reports for review across multiple departments. Managed and coordinated event schedules to prevent conflicts. Responsible for collection of monies with precise records. Instrumental team member in facilitating project completion within scheduling deadlines.

CNA- WESTMINSTER TOWERS OCTOBER 2016-JANUARY 2018

Assist residents with their ADL's. Obtained their vital signs, showered, hand bathed for residents that are bed bound. Charted the patient's input/output, vitals and activities. Assisted in the Rehabilitation floor in the same manner as skilled nursing. EDUCATION

YORK TECHNICAL COLLEGE, ROCK HILL, SC

● MEDICAL CODING, BILLING AND CERTIFIED NURSING ASSISTANT

● SOUTH CAROLINA NOTARY

● BASIC LIFE SUPPORT AND AUTOMATED EXTERNAL DEFIBRILLATOR CREDENTIALS

SUSSEX COUNTY COMMUNITY COLLEGE, NEWTON, NJ

● MEDICAL TRANSCRIPTION AND TERMINOLOGY CERTIFICATION



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