Customer Service Team Lead

Christopher Rocky Johnston

**** ****** ****** * ******, TX 78750

Email: **************@*****.***

Phone: 737-***-****

Objective:

To Work in a Professional Environment that Challenges My Abilities and Fosters the Development of New Skills.

Summary of Skills:

-Business Management, Supervisory and Communication Skills.

-Network Administration, Creative Web Design and Development.

-Create New Business Network or Manage Existing Infrastructure.

-Online Business Solutions for Sales, Customer Service, and Marketing.

-Predictive Business Analytics.

-VPN Technical Support.

-ISO Certified Training with Multiple Audits (Internal and External).

-Counseling and Leadership Skills.

-Program Development, Deployment and Supervision.

-Commitment in Helping Not For Profit Organizations.

-Continued Education in Community Service Work.

-Complete Break-Fix (PC and Mac)

-All Windows Programs through Windows 11; MS Word, Excel, Accware, Microsoft Great Plains Accounting Software, WASP, Microsoft Web Platform, Microsoft SQL.

-All Mac OSX Programs; FileMaker Pro Database Application, Adobe Creative Suite; Dreamweaver, InDesign, Photoshop, Flash.

-Abatement with relevant SQL experience- Project team lead for Universal Software Solutions. EHR software development. SQL 2000-20012R2, Microsoft SQL Server 2019. Microsoft and Linux server handling. Project development, deployment and support.

Work Experience:

HighTech Gadgets- Austin, TX (2021-2023)

Computer Repair Technician

-Computer Repair and Custom Builds (Mac and PC)

-Diagnose Hardware and Software Issues

-Direct Customer Support

-Multi Location Keyholder

Appen Global- Sydney, Australia (2019-2020)

Contract Associate- “Falcon” Project

-AI and Computer Learning

-Worked in Conjunction with Facebook to improve AI Algorithm

-Responsible for Input to Computer Learning Interface Microsoft- Indianapolis, IN (2013-2017- I Continue to Hold My MCP Credentials)

IT/Technician/Microsoft Certified Professional

-Computer Repair, Hardware and Software.

-Customer Support and Customer Relations.

-Virus and Malware Removal.

-Configuring and Maintaining Local Networks.

-Personal Training on Microsoft Products.

A+ Computer Specialists, LLC- West Monroe, LA (2012-2013) Onsite Computer/Server Technician

-Installing Hardware and Software Systems.

-Maintaining or Repairing Equipment.

-Troubleshoot a Variety of Computer Issues.

-Setting Up Computer Security Measures.

-Configuring Computer Networks.

Universal Software Solutions- Austin, TX (2011-2012) Software Development and Support (VSR4 Team Lead)

-Project Team Lead for VersaSuite,

-Picture Archiving Communication Systems (PACS)

-SQL Database Engineering (SQL 2000-2012R2)

-Direct Product Support.

Double R Ranch/ Volunteer Work- Warner Springs, CA (2010-2011) Volunteer Work

-Global Youth Evangelism Organization; Christian Worker Training Program.

-Outreach Education with HaDavar Messianic Ministries.

-Completion of Wild at Heart Christian Counseling Program.

-Development of Double R Ranch Youth Equestrian Program. Bare Necessities Tour & Travel- Austin, Texas (2008-2010) Webmaster and Information Technologies/Network Administrator

-Network and Database Engineering.

-Web Design and IT specialist.

-Business Graphic Design and Market Development.

-Complete Knowledge of Creative Suite and all Apple OS Applications.

-FileMaker Pro Certified.

-Microsoft and Linux Server Handling.

-Complete Office Clerical Duties.

Axcess Technologies LLP- Austin/ Dallas, Texas (2007-2008) General Manager/ Technologies Broker

-Lead Integrated Circuit, Capacitor and Resistor Sales.

-Maintaining Relationships with Existing Vendors and to Obtain New Accounts.

-Complete Warehouse Inventory Control.

-Maintaining Inventory Paying Close Attention to Quality.

-Human Resource and Supervisory Implementation.

-Current Powered Industrial Truck Operator’s Permit. Brown and Carls LLP- Austin, Texas (2004-2007)

Legal Aide/ Technical Assistant

-Designed and Created Website, Assisted in Computer Support.

-Responsible for Organizing Entire Firm Filing.

-Developed and Maintained New Filing System.

-Proofreading Documents for Legal and Grammatical Accuracy. Velocity Electronics- Austin, Texas (2002-2004)

Inventory Control Team Leader/Management

-Supervised, Trained, and Monitored Quality Control Team.

-Head of ESD Standard Compliance.

-Skilled in Identifying, Testing, and Refurbishing Integrated Circuit Components.

-Trained in Capacitor and Resistor Identification.

-Developed Inventory and Organization Scheme for Warehousing Millions of Parts, Comprising Over 7,000 Line Items.

Amy’s Ice Creams, Inc.- Austin, Texas (1995-2002)

Assistant Manager/ Manager

-Responsible for Hiring and Training Staff.

-Supervised Over Twenty Employees at Various Locations.

-Regulated Inventory, Including Merchandise Orders and Deliveries.

-Accounting Functions, Cash Register Reconciliation and Bank Deposits.

-Performed Routine Store Up Keeping; Organized and Stocked Products Daily.

-Enforced Company Policy and Practices.

Project Manager of Catering

-Provided Food Services for Special Events for Professional Corporations Including; Dell, AMD and the Special Olympics, Hosting up to One Thousand Guests. Shift Manager/ Staff Trainee

-Employee Scheduling, Organized Payroll Time Sheets, and Oversaw Shift Changes.

-Instructed Trainees on Company Policy, Food Handling, and Job Obligations. Education:

Austin Community College - Austin, Texas (1999)

-Bachelors of Science Program, Oceanography.

Austin High School- Austin Texas (1995)

-High School Diploma.

New Mexico Military Institute- Roswell, New Mexico (1994)

-Completed ROTC and Military Science Courses 1-4.

Hawaii Preparatory Academy- Kamuela, Hawaii (1993)

-Study Emphasis in Geology and Island Ecology.

Contact this candidate