DENIS DUDDY

New Fairfield, CT ***** • 475-***-**** • ad35ua@r.postjobfree.com

Professional Summary

Trading Floor manager / Business owner with over 20 years of experience with excellent marketing, managerial & customer service skills. Proven ability to communicate and establish a rapport with clients, vendors and colleagues on all levels of office personnel.

Developed strong vendor/client relationships and experienced in selling to & training users within the office as well as remotely. Contributed to the overall stability of the implemented project plans created by superiors, as well as those created and designated by myself, in pursuit of achieving company objectives. Along with instilling proactive project management.

Combined with the ability to meet deadlines early & the reactive ability to adjust to emergency disaster recovery limiting costly downtime for office personnel.

Accomplishments

Designed and built a Police Command center on 9/11 under extreme Emergency conditions.

On 9/11 migrated most all of the cisco switches and phones to the lobby and patched our meridian phones as well for the victims to call home, due to no cell service, and our proximity to the ferry landing.

Remotely covered Chicago, London, Paris, Frankfurt, Dubai, Tokyo, Singapore, San Francisco & our disaster recovery location in White Plains whenever there was a shortage of personnel or need of assistance.

Co-founding parent developing the creation of Garden Academy School for Autism where my twins attended.

Skills

Business Management and Development

Employee Motivation and Performance

Policy Development and Optimization

Project planning, delegation & operational Oversight to ensure the best quality economic result as well as ensuring the meeting of purposed deadline.

Marketing Effectiveness & Sales Growth

Subcontractor Relations & Corporate Communications

Training Initiatives,Leadership & People Development

moves adds & changes Computer Installation and Setup migrations keeping pace with a high paced trading floor.

Etrali turrets, IPC turrets, hardware & peripherals

Network Hardware and Software Maintenance

Cisco Voip network routers switches phones & peripherals routers, switches, phones & peripherals.

Avaya, Nortel & Meridian network routers switches phones & peripherals.

NYCE Voice recording & voicemail system hardware slot cards, software & user equipment.

Polycom / Tandberg Video conferencing systems for all conference rooms.

Project Management designing, delegating & delivering on scheduled deadline while developing documentation for all progress.

Work History

CMO Chief Managing Officer, 04/2013 to 10/2023

DERRY-HAMILTON – Boca Raton, FL

Managed, Designed, Created, Marketed and organized Multiple Real Estate Development projects & crews in 5 different states on site as well as remotely from Project start to completion

Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.

Designed innovative unique efficient aesthetic new construction as well as restoration projects to ensure the highest sale price.

Built productive relationships with industry partners and competitors to support strategic business objectives on adjoining investment locations

Maintained effective staff and resource utilization rates to balance financial and operational obligations.

Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.

Cultivated forward-thinking, inclusive and performance-oriented business.

Directed sell-off of excess inventory to retailers and liquidators to satisfy debts and allow for production retooling.

Trading Floor Telecommunications Site Manager/Tech, 10/2012 to 03/2013

Societe Generale – Manhattan, NY

Managed, Installed, Maintained, all Technical facets of a highly volatile high paced trading floor

Managed, Installed, Maintained, all Trading Floor Turrets

Installed, Programmed, and maintained all Direct Lines and Templates for all traders

would be on call 24 Hours a day to remotely login or physically go in depending on the priority of issue

would provided the traders and compliance with the N.I.C.E. call recording files

Proactive in the constant check in with all Trading Floor desks in order to nip problems in the bud before allowing them to develop into costly downtime

Proven ability to communicate and establish a rapport with clients and colleagues on all levels of office personnel.

ability to meet deadlines early & the reactive ability to Emergency Disaster Recovery limiting costly downtime for traders and office personnel

Telecommunications architecture via Strategic design planning, installation & maintenance.

Managed, Installed, Maintained, all Audio/Visual and Video Conference systems

Interviewed, hired and trained new workers.

Maintained records and logs of work performed and materials and equipment used.

Oversaw employee attendance record, handled payroll and ordered new materials for sites.

Built and maintained vendor relationships, serving as main liaison for gaining building access.

Devised processes to boost long-term business success and increase profit levels.

Scheduled vendor and service companies for various types of operations.

Attended and organized on-site meetings with subcontractors, employees and clients

Verified completed projects met approved time, quality and cost estimates.

Read plans and blueprints and communicated to workers to organize best course of action per project

Coordinated site investigations, documented issues and escalated to executive teams.

Delegated assignments based on plans, project needs and knowledge of individual team members.

Communicated daily with vendors to keep project fully operational.

Oversaw all daily office operations and equipment maintenance.

Provided general office administration, correspondence, filing and spreadsheet development.

Created weekly and monthly reports and presentations for management team.

Monitored, coached and supervised team of employees

Established employee work schedules to properly staff departments for each shift.

Supervised contractor work processes and adherence to project schedule.

Trading Floor Telecommunications Site Manager/Tech, 08/2007 to 10/2012

NEWEDGE – Manhattan, NY

Managed, Installed, Maintained, all Technical facets of a highly volatile high paced trading floor

Interviewed, hired and trained new workers.

Maintained records and logs of work performed and materials and equipment used.

Oversaw employee attendance record, handled payroll and ordered new materials for sites.

Built and maintained vendor relationships, serving as main liaison for gaining building access.

Devised processes to boost long-term business success and increase profit levels.

Scheduled vendor and service companies for various types of operations.

Attended and organized on-site meetings with subcontractors, employees and clients

Verified completed projects met approved time, quality and cost estimates.

Read plans and blueprints and communicated to workers to organize best course of action per project

Coordinated site investigations, documented issues and escalated to executive teams.

Delegated assignments based on plans, project needs and knowledge of individual team members.

Communicated daily with vendors to keep project fully operational.

Oversaw all daily office operations and equipment maintenance.

Provided general office administration, correspondence, filing and spreadsheet development.

Created weekly and monthly reports and presentations for management team.

Monitored, coached and supervised team of employees

Established employee work schedules to properly staff departments for each shift.

Supervised contractor work processes and adherence to project schedule.

Trading Floor Telecommunications Site Manager Tech, 02/2005 to 08/2007

FIMAT USA – Manhattan, NY

Managed, Installed, Maintained, all Technical facets of a highly volatile high paced trading floor

Interviewed, hired and trained new workers.

Maintained records and logs of work performed and materials and equipment used.

Oversaw employee attendance record, handled payroll and ordered new materials for sites.

Built and maintained vendor relationships, serving as main liaison for gaining building access.

Devised processes to boost long-term business success and increase profit levels.

Scheduled vendor and service companies for various types of operations.

Attended and organized on-site meetings with subcontractors, employees and clients

Verified completed projects met approved time, quality and cost estimates.

Read plans and blueprints and communicated to workers to organize best course of action per project

Coordinated site investigations, documented issues and escalated to executive teams.

Delegated assignments based on plans, project needs and knowledge of individual team members.

Communicated daily with vendors to keep project fully operational.

Oversaw all daily office operations and equipment maintenance.

Provided general office administration, correspondence, filing and spreadsheet development.

Created weekly and monthly reports and presentations for management team.

Monitored, coached and supervised team of employees

Established employee work schedules to properly staff departments for each shift.

Supervised contractor work processes and adherence to project schedule.

Audio Visual Technician /Sales Associate, 04/2003 to 11/2004

Trinity Video Communications – Louisville, KY

Trinity was the exclusive marketer, maintainer & troubleshooter to all F.B.I. sites country wide as well as for other client entities

Collaborated with customers and asked questions to assess needs and budgets.

Drove team revenue totals by bringing in top sales numbers.

Recommended and explained features and costs to help customers make educated buying decisions.

Furnished customers with exemplary service, helping build lasting, lucrative partnerships.

Attended product-related technical shows and other activities to represent company products and services.

Engaged large and medium end-users to deliver company's total value proposition to increase sales.

Generated and executed sales plans in existing customer base to meet profit increase goals.

Exceeded sales goals, increased revenue and facilitated sales.

Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Used consultative sales approach to understand and meet customer needs.

Contacted customers and prospects to generate new business to achieve company growth goals.

Resolved order issues efficiently and enhanced customer satisfaction ratings.

Capitalized on customer up-sell opportunities resulting in increased revenues.

Increased profits by thoroughly generating and maintaining relationships with accounts and effectively selling new products.

Brought in new customers and retained base through proactive management of individual needs and development of robust solutions.

Met and exceeded revenue goals by generating new leads and identifying new clients.

Developed new business by networking with prospects and valuable customers at personal, charity and industry events.

Proactively managed client correspondence and recorded tracking and communications.

Serviced existing accounts on regular basis to maximize revenue.

Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.

Exceeded established sales goals and increased client retention.

Telecommunications Site Manager /Technical Support Engineer, 03/2001 to 04/2003

Ameritrade – Jersey City, NJ

On 9/11 Built a Police Command Center fully stocked with Phones, PCs, Printers, Faxes & accessories on our unoccupied 9th FL due to its direct vantage point of Ground Zero.

On 9/11 migrated switches to the lobby and Built hundreds of land line phones for victims to call family and friends due to mass cellular disruption and its proximity to the ferry landing.

On 9/11 and the days following migrated all voice and data of ISLAND/WATCHER from downtown location to our Jersey location.

Maintained documentation for telecommunication systems, equipment inventory and floor plans.

Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.

Worked closely with network administrators and server engineers to deliver quality service.

Coordinated installation of new users and relocations of existing users.

Managed, Installed, Maintained, all Technical facets of a highly volatile high paced trading floor

Interviewed, hired and trained new workers.

Maintained records and logs of work performed and materials and equipment used.

Oversaw employee attendance record, handled payroll and ordered new materials for sites.

Built and maintained vendor relationships, serving as main liaison for gaining building access.

Devised processes to boost long-term business success and increase profit levels.

Scheduled vendor and service companies for various types of operations.

Attended and organized on-site meetings with subcontractors, employees and clients

Verified completed projects met approved time, quality and cost estimates.

Read plans and blueprints and communicated to workers to organize best course of action per project

Coordinated site investigations, documented issues and escalated to executive teams.

Delegated assignments based on plans, project needs and knowledge of individual team members.

Communicated daily with vendors to keep project fully operational.

Oversaw all daily office operations and equipment maintenance.

Provided general office administration, correspondence, filing and spreadsheet development.

Created weekly and monthly reports and presentations for management team.

Monitored, coached and supervised team of employees

Established employee work schedules to properly staff departments for each shift.

Supervised contractor work processes and adherence to project schedule.

Telecommunications Site Manager /Technician Specialist, 03/2001 to 03/2002

Island ECN / Watcher – Manhattan, NY

On 9/11 migrated and Installed voice and data devices to the former parent Company's Jersey City Location

Maintained records and logs of work performed and materials and equipment used.

Oversaw employee attendance record, handled payroll and ordered new materials for sites.

Scheduled vendor and service companies for various types of operations.

Attended and organized on-site meetings with subcontractors, employees and clients

Verified completed projects met approved time, quality and cost estimates.

Coordinated site investigations, documented issues and escalated to executive teams.

Delegated assignments based on plans, project needs and knowledge of individual team members.

Communicated daily with vendors to keep project fully operational.

Oversaw all daily office operations and equipment maintenance, correspondence, filing and spreadsheet development.

Created weekly and monthly reports and presentations for management team.

Established employee work schedules to properly staff departments for each shift.

Supervised contractor work processes and adherence to project schedule.

Assisted customers in identifying issues and explained solutions to restore service and functionality.

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Used ticketing systems to manage and process support actions and requests.

Aided in the migration of users Voice and data to new Company upon the purchase by the Tullet Company.

Telecommunications Site Manager /Technician Specialist, 02/1998 to 03/2001

DATEK Online – Woodbridge, NJ

Installed, maintained and migrated all connectivity of all Voice and Data devices

Managed all of techs located onsite to allocate troubleshooting as well as integrate project plans in order to meet timely deadline.

Interviewed, hired and trained new workers.

Maintained records and logs of work performed and materials and equipment used.

Oversaw employee attendance record, handled payroll and ordered new materials for sites.

Built and maintained vendor relationships, serving as main liaison for gaining building access.

Devised processes to boost long-term business success and increase profit levels.

Scheduled vendor and service companies for various types of operations.

Attended and organized on-site meetings with subcontractors, employees and clients

Verified completed projects met approved time, quality and cost estimates.

Read plans and blueprints and communicated to workers to organize best course of action per project

Coordinated site investigations, documented issues and escalated to executive teams.

Delegated assignments based on plans, project needs and knowledge of individual team members.

Communicated daily with vendors to keep project fully operational.

Oversaw all daily office operations and equipment maintenance.

Provided general office administration, correspondence, filing and spreadsheet development.

Created weekly and monthly reports and presentations for management team.

Monitored, coached and supervised team of employees

Established employee work schedules to properly staff departments for each shift.

Supervised contractor work processes and adherence to project schedule.

Telecommunications Technician Subcontractor, 06/1997 to 02/1998

Camelot Networks - JP Morgan Chase IT Consultants – New York, NY

Converted all southern NY buildings & satellite branches to VoIP Telecommunications systems

Installed and configured new devices and system components.

Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.

Responded to service requests during and after business hours.

Read blueprints and schematics to correctly place equipment.

Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.

Analyzed user-generated trouble tickets to determine causes of problems and took

Worked flexible hours; night, weekend, and holiday shifts. Usually many overnight due to the system replacement.

Proved successful working within tight deadlines and fast-paced atmosphere.

IT Technician, 03/1997 to 06/1997

C.D.C. North America Bank – Manhattan, NY

Performed maintenance tasks on PCs, networks and mobile devices. appropriate action for resolution.

Set up networks and computers for business and residential customers.

Performed troubleshooting and repaired peripheral devices such as printers, scanners, faxes, cameras, Conferencing equipment and TV's.

Served at internal helpdesk, accepting and resolving calls or delegating more severe issues to appropriate personnel.

Answered and triaged requests for assistance in order to provide top-notch support.

Linked computers to network and peripheral equipment.

Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.

Set up PCs, projectors, and microphones for use in video conferencing rooms.

Established, repaired and optimized networks by installing wiring, cabling and devices.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Network Cabling Technician, 09/1991 to 04/1997

CORSTAR Business Computing Company – Hawthorne, NY

Installed and configured new devices and system components.

Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.

Responded to service requests during and after business hours.

Read blueprints and schematics to correctly place equipment.

Coordinated installation of new users and relocations of existing users.

Built cabled and installed all infrastructure of all Server Rooms.

Education

Bachelor of Science: Marketing Management

Assumption College - Worcester, MA

Cisco Interconnecting Network Devices: I.T. Technical

CHUBB - Morristown, NJ

Nortel Telecommunication System Infrastructure

Nortel Networks - Woodbridge, NJ

Avaya System Infrastructure Hardware & Peripherals

Avaya Telecommunications - New York, NY

Meridian Telecommunication Systems Infrastructure

Meridian System Networks - Jersey City, NJ

Voicemail & Digital Call Recordings

NYCE Network Systems - New York, NY

Video Conferencing Installation & Maintenance

POLYCOM Audio Visual Systems - Louisville, KY

Video Conferencing Installation & Maintenance

Tandberg Audio Visual Systems - Louisville, KY

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