Leah Foley

***** ********** ** *******, ** ***** · 832-***-****

ad35u2@r.postjobfree.com

Customer service representative with over 20 years of experience. I have extensive experience with sales and scheduling. I am also a team player and strive to have a productive work environment with those on my team. I am highly adept with problem-solving and issue resolution associated with customer issues.

EXPERIENCE

01/03/2022 – Present

Chargeback Associate 1, FIS Global

I process a high volume of incoming calls, initiate fraud dispute claims, and resolve customer inquiries. I have experience with Navigator DRC, mainframe, and P1 C nice computer programs. As part of the resolution process, I use active listening, patience, and technical expertise as my core resolution techniques to provide an individualized and welcoming environment for customers to address their needs and concerns. I am also a team player and strive to have a productive work environment with those on my team. I conduct my interactions in a professional and adhere to organizational standards for communication as well as take pride in performing my duties efficiently and with minimal supervision.

03/01/2011 – 03/21/2021

Owner, swaii studio

Manager, customer service, inventory control, data entry, greeting customers, payroll, sales, and specializing in overall hair care.

EDUCATION

JANUARY 2010

COSMETOLOGY, TEXAS BARBER AND COSMETOLOGY

COSMETOLOGY LICENSE

DECEMBER 2006

BUSINESS, RIO SALADO COLLEGE