Brian Wright

840-***-**** Pasadena, CA ad35u0@r.postjobfree.com linkedin.com/in/brian-wright-008647652 Implementation Project Management

AREAS OF EXPERTISE

Leadership Training Project Management Sales UKG ADP Account Management Customer Retention Banking Finance Organization

PROFESSIONAL EXPERIENCE

PayNW, Remote Aug 2023- March 2024

Implementation Specialist/ Project Manager

• ProacPvely, act as a liaison between Insurance Services and other business teams and technical

•SeTng up new accounts for payroll, Pme and labor, and scheduling services accurately and within a defined Pme frame, while maintaining excepPonal service.

• ValidaPng client set up through the successful complePon of iniPal live payrolls.

• Training clients to conPnually maintain their configured accounts using provided systems and tools.

• Developing soluPons to specific client requirements taking into consideraPon payroll and tax compliance requirements, client workflow requirements and preferences and system capabiliPes.

• CoordinaPng with all parts of organizaPon to maximize effecPveness and producPvity of the configuraPon process.

• ConPnually refining, improving and documenPng configuraPon processes.

• Building effecPve, collaboraPve working relaPonships throughout the organizaPon with staff, peers, managers and customer.

Knowledge & Competency

• Met deadlines consistently while maintaining high quality of work.

• Self-reliant and independent, with an ability to work collaboraPvely with cross- funcPonal teams when called for.

• Ability to take iniPaPve in idenPfying, invesPgaPng and resolving problems. Trinet Zenefits, Remote June 2022- August 2023

Sr. Implementation Project Manager

• Proactively, act as a liaison between Insurance Services and other business teams and technical groups, using logic and communication skills to gather, document, analyze and validate requirements

• Propose and advocate solution recommendations that align to short- and/or long-term strategic plans and roadmaps with senior team members

• Research, learn and apply industry best practices to recommend and coordinate the development, enhancement, and maintenance of business systems and processes that solve business problems

• Conduct impact analyses in partnership with various stakeholder (i.e., Finance) to evaluate and

• prioritize key improvement

• Present findings to business leaders, providing recommendations to improve the customer

• experience, business operations, and profitability

• Partner with the management of other TriNet units to help drive creative, compliant, and customer-

• focused solutions

• Recommend strategies to deliver on the improvements, including influencing the annual business

• roadmap

• Manage Steering Committee communications – regular reports, escalations as needed.

• Establish and maintain relationships throughout the company.

• Develop credibility through professional presence and self-confidence

• Conduct post-implementation reviews to assess overall project success and deficiencies – develop

• and modify project practices accordingly.

• Lead the insurance services department representation in coordinated, company-wide projects and

• programs.

• Manage insurance services department wide projects and assist the Insurance Services Project

• Manager on department projects.

• Develop strategies to help achieve department, company, and customer objectives.

• Ensure that detailed project plans defining objectives, business requirements, responsibilities of

• assigned staff, timelines, and expected results are prepared and carried out by the project managers according to department guidelines.

Trinet Zenefits, Remote May 2022- June 2022

Implementation Project Manager II

• Own the relationship for clients throughout the Implementation process (from start to finish) serving as the primary and regular point of contact for HCM, Payroll, Tax, and Benefits-related

• questions. Engage closely with the client, business partners, and other internal teams to ensure full scope of

• • • implementation Implement, Manage Perform multiple detailed configure, is audits projects understood and of simultaneously. historical, advise clients company-around Ensure level, our timely HCM and and employee platform accurate level delivery data to of ensure implementations accuracy

• • and Manage Work credibility closely client with expectations our sales, product, engineering, and other internal teams to develop and prioritize product improvements

ADP, Remote March 2021- May 2022

Implementation Specialist II

• Consult with clients to deliver a comprehensive ADP solution Guide and drive the client towards the best solution for their business needs.

• Analyze existing systems, interface requirements, business processes

• Partner with clients to understand their business and related needs Incorporate new processes, tools,

• and approaches when recommending an ADP solution

• Utilize broad knowledge to recommend solutions to the client when appropriate

• Understand client business issues and challenges and recommend and implement an appropriate solution

• Interact/collaborate with ADP associates in sales and customer service

• Exchange routine information with members of the client project team, including priorities, timeliness, issues as they arise.

Directors Guild of America – PPHP, Los Angeles, CA May 2018- April- 2019 Benefits Specialist

• Provide benefits information to providers, participants, and their business managers for medical, dental and vision claims.

• Handle all issues regarding the Express Scripts prescription program; verifies benefit coverage, vacation overrides, and medication authorizations by contacting Medco client services department and by on-line updates. Also contacts various pharmacies and helps pharmacists through the authorization process.

• Assist the participants and providers with their calls regarding claims payment issues by researching the system, faxing, or reissuing explanation of benefits.

• Provide the claim examiner with applicable correction information if a claim needs to be adjusted.

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