JOEL W. WILLIAMS

Alpharetta, GA ***** 678-***-**** ad35tt@r.postjobfree.com www.linkedin.com/in/joelwwilliams

VICE PRESIDENT SENIOR DIRECTOR

An executive leader with a passion for analyzing and resolving business problems while establishing long term processes for overall team, division, and company growth. Extensive experience in Software and Technology spanning all technical aspects of software design, development, quality, implementation, support services and IT infrastructure. Strong work ethic exceptional leadership, communication, and interpersonal skills.

AREAS OF EXPERTISE

Operations Management Strategic Planning Process Optimization Project Management Leadership Development Organizational Development Performance Metrics Risk Management Stakeholder Engagement

PROFESSIONAL EXPERIENCE

RESMED, Peachtree Corners, GA 2019 - 2023

Sr. Director / Vice President of Corporate Services Process Transformation

Primary driver for organizational efficiency and service excellence with focus on optimizing corporate service processes, streamlining operations, and ensuring compliance with corporate and industry standards by leading cross functional teams to enhance effectiveness, reduce costs, and improve service quality.

Conducted in-depth assessments of current corporate service processes to identify areas of improvement, bottlenecks, and inefficiencies and developed and implement strategic plans for process redesign.

Utilized technology solutions, such as workflow management systems, automation tools, and data analytics, to drive process improvements and increase efficiencies and lead change initiatives to provide guidance to resources as they adapted to new processes, ensuring minimal disruption to daily operations.

Led and facilitated change initiatives, ensuring smooth transitions for employees as they adapted to newly transformed processes while ensuring that all transformed processes aligned with regulatory requirements and implemented risk management strategies as needed.

Fostered a culture of continuous improvement, encouraging feedback, and regularly reviewing and optimizing processes.

BRIGHTREE, LLC, Peachtree Corners, GA (acquired by ResMed, February 2016) 2011 - 2019

Vice President of Quality Engineering and Configuration Management

Total Quality and Configuration Management responsibilities for Brightree’s SaaS HME/DME Billing and Business Management and Home Health and Hospice Management software.

Served as Primary liaison between Product Management, Support and Services, and Development driving specifications for all planned product features from concept to delivery via AGILE and Scrum methodologies.

Primary contact to 26 development teams across multiple time zones and geographies ensuring all planned features meet specifications, quality measurements and performance goals.

Developed new quality standards initiative, and KPIs utilizing manual and automated test procedures to support the overall company and product strategy.

Acted as Quality Mentor to all scrum teams keeping quality as primary focus during sprints.

Identified and drove operational efficiencies reducing variations in planned vs. actual schedules.

Oversaw Configuration and Release Management of all software source code and object code and all manual and automated software deployments decreasing production outages.

Ensured project teams were properly resourced and guided to success, including managing issues and removing roadblocks, developing work plans, technical specifications/tools, etc.

Coordinated all quality initiatives with executive team.

ANTs SOFTWARE, Alpharetta, Georgia 2009 - 2011

Vice President of Engineering

Oversaw full product lifecycle for company's flagship product and operational responsibility of Atlanta Innovation Center. Accountable for all design, development, test, and support of ANTs ACS. Branded as IBM SSacSA, ACS allows for seamless application migration from one source database engine to a new target database engine.

Established Atlanta Innovation Center in July 2009 with a team of talent around the globe.

Acted as primary liaison between IBM, Product Management, Support and Services, and Development driving specifications for all planned product features from concept to delivery.

Prioritized and defined all development and delivery schedules with input from IBM.

Followed AGILE methodology, defined and formalized the company’s development and quality processes and procedures.

Finalist in IBM's 2010 CTO Innovation Award.

IBM CORPORATION, Atlanta, Georgia 2004 - 2009

Senior Software Engineering and Quality Manager

Coordinated all GuardedNet and Micromuse activities plus a primary driver for the division’s integration and transition into the IBM Corporation.

Successfully re-branded core software application to Tivoli Security Operations Manager (TSOM) while working closely with IBM Product Management to re-architect next generation of product.

Served as cross functional team lead to merge product into the Tivoli consolidated security platform.

GUARDED NET Inc., Atlanta, Georgia

(acquired by Micromuse Inc., August 2005, acquired by IBM Corporation, February 2006)

Vice President of QA and Support Services

Application software company focused on providing enterprise Security Information and Event Management (SIEM) solutions known as Neu Secure.

Managed overhauling the company’s post software development lifecycle including quality assurance, packaging, documentation, release management and technical support.

Successfully implemented new and improved processes and procedures resulting in unprecedented product quality and client satisfaction.

ADDITIONAL RELEVANT EXPERIENCE

PARAGON SOLUTIONS, Inc., Alpharetta, Georgia (acquired by First Consulting Group in January 2003)

Program Manager / Project Manager of Development – E-Learning Solutions

SOFTWARE SOLUTIONS, Inc., Duluth, Georgia

Director of Professional and Support Services – Take Stock Application Division

FIRST WAVE TECHNOLOGIES, Inc., Atlanta, Georgia

Director of IT, Technical Support, and Consulting Services

IBM CORPORATION, Atlanta, Georgia

Problem Quality Management

EDUCATION

Bachelor of Science (BS) in Management Information Systems and Business Management

University of South Carolina, Columbia, South Carolina

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