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Customer Service Social Media

Location:
Jersey City, NJ
Posted:
March 06, 2024

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Resume:

Work Experience:

Freelance, Tel Aviv, Israel - Project Manager November 2022 – October2023

• Developed inspiring content that elevated audience to establish connections between companies and influencers/audience.

• Managed over 35 projects from initiation to completion.

• Produced creative content that resulted in a 25% increase in brand engagement across all projects, showcasing the effectiveness of creativity and relevance in boosting brand visibility.

• Ensured timely delivery and met project objectives.

• Formulated monthly plans to guide content creation and distribution.

• Focused on maximizing efficiency in every aspect of content strategy. The Goat Agency, Tel Aviv, Israel – Project / Campaign Manager November 2021 –September 2022

• Managed projects with social media influencers across various platforms.

• Increased annual corporate transactions from $50K to 2.5M.

• Recruited and managed influencers elevating individual collaboration deals from $5K to 85k contracts.

• Wrote comprehensive campaign briefs to guide influencer collaborations.

• Built project-specific team strategies to ensure tailored approaches.

• Tracked and evaluated campaign statuses with adaptability for optimal success. GoTo Global (Previously Car2go), Tel Aviv, Israel May 2019 – September 2021 Social media & Customer service Manager

• Developed a global strategy to integrate customer satisfaction.

• Created content that captivates investors necessitates a refined and professional approach for maximum impact.

• Executed marketing plans across diverse media channels to enhance brand visibility.

• Scheduled brand photoshoots to initiate rebranding.

• Managed a team of 12 representatives, emphasizing high standards of service and well-being. Operations Manager, Tel Aviv, Israel May 2018 – May 2019

• Provided training and management for a team of 15 employees, ensuring alignment with operational excellence and service standards.

• Oversaw and managed the operations division, encompassing service control and distribution.

• Initiated workflow follow-up to uphold a high standard of service.

• Completed daily tasks efficiently using logistics systems, specifically ERP (Enterprise Resource Planning). Education:

College of Management & Academic Studies, Rishon Letsiyon, Israel. September 2017 – June 2020 Bachelor of Arts in Communications, Minor in Marketing and Digital Advertising. Military Service:

Security officer Coordinator, Israel Defense Forces – COGAT Unit August 2013 – August 2016 COGAT (Coordinator of Government Activities in the Territories) is the unit of Israel's Defense Ministry.

• Supplied intelligence to all command units in West Bank territories.

• Strategically planned for operations in the West Bank.

• Creating efficient ways to support civilians (Jews and Arabs) in the area.

• Providing humanitarian support and solutions.

• Managed multiple tasks simultaneously across various subjects.

• Maintaining a strong relationship with international officers in similar fields. Relevant Skills and Interests

• Bilingual – English & Hebrew

• PPC specialist, Microsoft Office, Excel, PowerPoint, EPR Systems,

• Footvolley – Former Professional Footvolley player for 4 years. MVP (2 Division 2019 - 2022), Soccer, Football (NYG Fan), Basketball.

• Mixology – (Cocktails creations). Former bars owner in Israel (2023). Amit Tal

Hoboken, New Jersey

551-***-****) ad35tq@r.postjobfree.com

www.linkedin.com/in/amit-tal-1b1264111



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