Michael T. Wilson

480-***-**** ad35t5@r.postjobfree.com

PROFESSIONAL SUMMARY

A dynamic, innovative leader with extensive experience in all aspects of Accounts Receivable, including providing oversight and acting as the point person for new Accounts Receivable Representatives. Strong track record of success with assisting clients with dispute resolution, strategic planning, tactical action plans, and aligning business requirements with technological capabilities. Talented at prioritizing work to align with key initiatives. Easily able to deliver messages to a wide variety of audiences. Highly skilled at flexing between working independently and as a team player. Results-driven, with exemplary communication skills and a genuine commitment to quality and delivering service excellence at every level.

PROFESSIONAL EXPERIENCE

CVS/OMNICARE Phoenix, AZ Senior Accounts Receivable (AR) Relationship Specialist July 2018 – Feb. 2024

●Successfully manage 600+ national accounts ($40M portfolio), leveraging expertise to analyze each account’s history and contractual commitments to identify and facilitate next steps in the collections process.

●Provide strong oversight and support to new AR representatives, assisting them with trouble-shooting disputed balance and billing oversights that result in disputed invoices, unauthorized deductions, and unpaid invoices.

●Strong communication and relationship-building skills facilitate ability to seamlessly work with various internal and external partners to consistently meet and exceed days sales outstanding (DSO) objectives.

●Strategically analyze and make recognized sound decisions on the cost effectiveness of sending outstanding debt to 3rd party collections as opposed to making a settlement offer to resolve long-standing disputed invoices.

●Regularly train new AR representatives, including providing strategic account management tips; continue to remain the point person for them going forward.

●Frequently utilized as go-to for creating comprehensive, effective litigation packets for the legal team, making readily available all required documents related to accounts going to litigation for outstanding debits.

●Highly proficient with Dun & Bradstreet, Medicare.gov, contracts, and SalesForce, Sharepoint, Get Paid, and multiple Omnicare DOS based operating systems.

GENERAL DYNAMICS Phoenix, AZ

Client Services Representative September 2017 - March 2018

● Effectively fielded calls from the public, identifying what medical care plan was optimal for each caller and within their budget.

●As a result of strong presentation skills, selected to partner with Human Resources to assist with new employee training during open enrollment; in total trained approximately 160 people.

●Actively job shadowed representatives to facilitate their training and provided constructive feedback to improve their workflow and integrate best practices.

OPENTECH ALLIANCE, INC. Phoenix, AZ

Storage Councilor June 2016 - September 2017

● Efficiently worked in a call center, assisting customers in bringing their account up-to-date so that they could access equipment that they had in a storage unit.

EXPERIS Tempe, AZ

Credit Analyst April 2011 - June 2016

●Successfully managed 350+ commercial accounts ($15M portfolio) in collections for a global leader in IT professional resourcing and managed services.

●Gained expertise with quickly identifying varied contract terms and how to integrate them into the workflow.

●Reviewed financial statements to make recommendations for a company’s credit line that were reasonable given their financial profile on Dunn & Bradstreet.

●Proactively partnered with accounts payable, acting as a point person for them to ensure that the contractor’s compensation, taxable rate, and the company’s differential margin were accurate.

●Facilitated the implementation of new software as it applies to day-to-day operations, identifying new ways to leverage it to improve efficiencies and educate partners on how to enhance their workflow process while staying in alignment with the contract terms.

MILITARY EXPERIENCE

UNITED STATES NAVY Great Lakes Naval Station, Great Lakes, IL Yeoman - 2nd Class Petty Officer June 1986 - April 1991

●Effectively managed the core day-to-day operations of the men and women’s barracks (600+ people), including acting as point person for issues ranging from helping with site navigation to assisting with emergency issues.

●Successfully was the Admiral’s Administrative Assistant, including taking minutes of the meeting, fielding information to various departments, and cascading orders from the Admiral to other offices.

●Provided oversight to soldiers pending military separation, leveraging strong communication skills and ability to establish a quick rapport with those in challenging circumstances to keep them productively working.

EDUCATION

ART INSTITUTE OF PHOENIX Phoenix, AZ Bachelor of Arts

● Major: Fashion Marketing

AREAS OF EXPERTISE

•AS400 • Get Paid • Gerber • Illustrator

•Oracle • Outlook • PeopleSoft • Photoshop

•Prezi • Quickboooks • SAP • Sharepoint

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