MELISA PETRIS

Linden, New Jersey ***** 732-***-**** ad35rt@r.postjobfree.com

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. SKILLS

Call Management

Complaint resolution

Inbound and Outbound Calling

Account updating

Product Knowledge

Data Entry

Customer Education

Prioritization

Client Relations

De-Escalation Techniques

Product Sales

Payment Processing

Adaptive team player

Call Center Operations

Account Management

Microsoft Office Suite

Process Optimization

High-energy attitude

Product Promotion

Active Listening

Customer Service

Documentation

CRM Software

Problem Resolution

Critical Thinking

Conflict Resolution

Technical Proficiency

Multi-Task Management

EXPERIENCE

11/2022 to Current Front End

Wegmans Woodbridge, New Jersey

Operated as a cashier, processing transactions accurately and efficiently at the point of sale.

Assisted customers in the process of shopping for groceries online, providing guidance on product selection and ensuring a smooth virtual shopping experience.

Managed online orders, ensuring accurate fulfillment and timely delivery or pickup.

Processed electronic and cash payments, maintaining a high level of accuracy and customer service.

Utilized technology to navigate online grocery shopping platforms and troubleshoot any issues.

Collaborated with the fulfillment team to organize and pack online grocery orders efficiently.

Maintained a clean and organized cashier station, contributing to a positive and efficient shopping environment.

10/2022 to Current Team Leader

Benihana Metuchen, New Jersey

Managed order-taking processes, efficiently handling customer requests and ensuring accurate order capture.

Facilitated payment transactions, providing seamless payment options and ensuring secure financial transactions.

Utilized effective communication skills to interact with customers, answer inquiries, and address concerns related to orders and payments. Maintained a customer-focused approach, ensuring a positive experience throughout the order and payment process. Adhered to security protocols and privacy regulations to safeguard customer payment information.

Implemented efficient payment processing procedures to expedite transactions and enhance customer satisfaction.

06/2022 to Current Game Tester Online

Little wheel remote, New Jersey

Conducted bet tracking and portfolio analysis, utilizing tools and methodologies to assess performance, risk, and overall portfolio health. Implemented comprehensive testing for websites and games, evaluating functionality, usability, and overall user experience. Utilized data analysis techniques to assess betting trends, performance metrics, and portfolio growth.

Identified and documented issues, bugs, or discrepancies during website and game testing, ensuring high-quality user experiences. Collaborated with development and design teams to communicate feedback and contribute to the improvement of websites and games. Applied statistical analysis to evaluate betting strategies and optimize portfolio returns.

Participated in user acceptance testing, ensuring that websites and games met user expectations and industry standards. 10/2022 to 12/2022 Customer Service Outbound

Atlas

Conducted outbound customer service calls, proactively reaching out to customers to address inquiries, gather feedback, or provide assistance.

Demonstrated effective communication skills to engage customers, build rapport, and address their needs or concerns. Provided product information, answered questions, and offered solutions to enhance the overall customer experience. Conducted follow-up calls to ensure customer satisfaction and resolve any outstanding issues.

Documented customer interactions and feedback, contributing to the improvement of products or services.

Collaborated with other departments to coordinate and facilitate the resolution of customer issues.

Maintained a customer-centric approach, striving to exceed customer expectations during outbound interactions.

01/2018 to 01/2022 Server

Dragonfly restaurant Linden, New Jersey

Accurately recorded and processed customer orders, ensuring precision in item selection and any special requests. Proficiently handled point-of-sale systems to input orders and facilitate efficient payment transactions.

Provided attentive and friendly customer service during the order-taking process, creating a positive dining experience.

Processed payments promptly and accurately, handling cash transactions and utilizing electronic payment systems. Maintained a strong grasp of menu offerings and specials to assist customers in making informed decisions.

Collaborated with kitchen and bar staff to ensure seamless order fulfillment and timely delivery of food and beverages. Managed a high volume of transactions during peak hours, demonstrating efficiency and accuracy in order and payment processing.

01/2015 to 01/2017 Server

Sawa Hibachi Pooler, Georgia

Took precise and efficient customer orders, demonstrating a keen understanding of menu items and dietary preferences. Provided attentive and personalized customer service, ensuring a positive dining experience for each guest.

Effectively communicated with kitchen staff to relay special requests and dietary restrictions, facilitating smooth order preparation. Demonstrated product knowledge by offering detailed descriptions of menu items, enhancing customer satisfaction and engagement. Managed high-volume order-taking during peak hours, maintaining accuracy and efficiency in a fast-paced environment. Proactively addressed customer inquiries and concerns, resolving issues promptly and maintaining a high level of customer satisfaction. Collaborated with team members to ensure seamless coordination of service, contributing to a positive and cohesive work environment. 01/2008 to 01/2014 Data Entry

Eterna Jakarta, Indonesia

Executed meticulous data input tasks, ensuring accuracy and efficiency in processing crucial information.

Cultivated positive customer relations by promptly addressing inquiries and concerns, fostering a reputation for exceptional service. Managed accounts payable responsibilities, including processing checks for employee compensation with a strong emphasis on timeliness and accuracy.

Established and maintained organized systems for seamless data retrieval, contributing to overall operational efficiency. Collaborated with cross-functional teams to streamline data management processes, resulting in improved workflow and reduced errors.

Demonstrated strong attention to detail in handling account payable tasks, ensuring compliance with financial policies and regulations. Developed and implemented strategies for optimizing accounts payable procedures, contributing to cost-effective and streamlined financial operations.

EDUCATION AND TRAINING

High school – Wr supratman 1 Medan Medan, Indonesia Hairdressing – Vidal Sassoon Santa Monica, California

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