Customer Service Executive Assistant

TERRI BAUMANN

*** ****** ***** *****

Youngsville, NC 27596

984-***-****

******@*****.***

KEY SUMMARY

I am skilled and dedicated with excellent problem solving skills, multi-tasking and attention to detail. Organize, prioritize and maintain workflow to effectively meet customer needs. Able to work independently. Flexible and can adapt to any work environment. AREAS OF EXPERTISE:

Calendar Management Document management

Phone /Fax/Copy Machine Travel Arrangements

Travel & Expense Report Customer Service

Purchase Order Management Cashier / Production

Meeting Coordination Medication Technician

Supervisor

WORK EXPERIENCE ;

Storr Office Environments

Labor Analyst

9/2017 to 2/2024

*Review, verify and make edits for team members and contract labor for accuracy.

*Pull daily, weekly and monthly approaching overtime, labor distribution, time summary and timesheets reports for tracking and payroll.

*Process contractor invoices for payment.

*Import time into data system for

Labor and cost tracking.

Carillon Assisted Living of North Raleigh

Supervisor in charge, Certified Med Tech, PCA

3/2016 to 9/2017

* oversee daily activity and care of residents

* supervise personal care associates

* administer residents medication

* help with personal care to residents

Goodwill Industries

10/2009 to 10/2014

Retail / cashier

* Operate cash register

* Customer Service

* Production

IBM (Monarch Services) 05/2005 to 11/2008

Executive Assistant

* Provided administrative support for up to 12 managers and directors.

* Coordinated calendars and maintained schedules

* Reviewed and coordinated responses to inboxes

* Managed online travel arrangements

* Maintained expense accounts and completed expense reports

* updated organizational charts and presentations

* Set up on site and off site meetings

* Processed all shipments and distributed mail and packages IBM (Spherion)

Administrative Assistant 11/2000 to 05/2005

* Performed various administrative functions which included responding to customer inquiries and updating distribution lists.

* Maintained excel spreadsheets.

* Coordinated management calendar and scheduled meetings.

* Online ordering of Supplies

* Phone and Fax support

EDUCATION

Fairmont East High School Kettering, OH

Diploma

SOFTWARE SKILLS

Microsoft, Excel,Lotus Notes 7.0, Internet Explorer, Hedberg

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