Morgan Willets

Cave Creek, AZ *****

ad35r7@r.postjobfree.com

+1-480-***-****

Hard-working and enthusiastic Customer Service Representative with over six years of experience committed to delivering an exceptional client experience through effective communication and problem-solving skills. Adept at building strong customer relationships and recognized for exceptional interpersonal skills while interfacing with diverse clientele. Authorized to work in the US for any employer

Work Experience

Pet Professional

Pawfect - Scottsdale, AZ

September 2021 to March 2023

• Built private client pet sitting/dog walking service while maintaining a high quality of repeat business.

( November 2021 - Present)

• Conducted new client meetings and developed specific plans to meet individual pet needs.

• Provided in home day and overnight pet care and comfort including feeding, walking, administering medication, and vet appointments.

Nanny

Private Family Home - Cave Creek, AZ

August 2021 to May 2022

• Cared for two children aged 7 and 14 years old.

• Planned and coordinated fun activities to engage children in learning and healthy habits.

• Handled transportation to and from school and social events.

• Managed an active calendar of appointments and school activities.

• Performed light housekeeping, meal preparation, grocery shopping, and running errands. Lead Customer Service Representative

Circle K - Cave Creek, AZ

November 2020 to August 2021

• Provided efficient and friendly service to customers in a fast-paced, high- traffic environment.

• Gained entry level management experience by leading shifts and managing store independently.

• Maintained high standards for store appearance and customer satisfaction. Customer Service Ambassador

Sanderson Lincoln - Phoenix, AZ

February 2019 to April 2020

• Provided specialty concierge services for Lincoln Black Label members.

• Trained customers on technology, new car set up, and answered product and service-related questions.

• Assisted Sales Manager with mail, banking, and employee appreciation events.

• Managed vehicles for two lots to ensure they were displayed according to marketing and sales strategies while remaining compliant with all policies and procedures for auto sales.

• Attended sponsorship events to promote the Lincoln luxury brand and service.

• Consistently received top box scores on customer surveys for delivering world class service. Hostess

Harold's Corral - Cave Creek, AZ

November 2018 to March 2020

• Welcomed guests to provide a positive first impression and coordinated with staff to ensure prompt service and a memorable dining experience.

• Worked flawlessly under stress and pressure to multitask and manage the flow of guests to reduce wait times during peak hours.

• Scheduled reservations and developed seating strategies for large events.

• Built strong customer loyalty by anticipating guest needs and tending to special requests.

• Trained new hostess staff to be compassionate and efficient while encouraging ideas for continuous improvement.

Education

college in healthcare technology systems

PVCC - Phoenix, AZ

August 2022 to Present

Skills

• Cashiering

• Organizational skills

• Communication skills

• Cash handling

• Food preparation

• Driving

• Leadership

• Customer service

• Front desk

• Bussing

• Host/hostess experience

• Restaurant experience

• Microsoft Office (1 year)

• Customer service (4 years)

• Microsoft Access (1 year)

• Microsoft Excel (1 year)

• Information management

• Microsoft Word

• Data entry

• Time management

• Communication skills

• Calendar management

• Continuous improvement

Contact this candidate