Customer Service Recovery Specialist
Resume:
Lottie Elliott
Colorado Springs, CO *****
********@*****.***
March 4, 2024
I have a great drive to be apart of a team that helps others, and the necessary skills to manage a team. I look forward to adding a hard-working individual to your agency. Work Experience
Serenity Recovery Connection - Colorado Springs, CO 80907 Peer Recovery Specialist
December 2023 to Present
I am employed by Goodwill on an internship for 12 weeks. I am at the Host Site with Serenity Recovery
Connection for 12 weeks as a peer recovery specialist.
● Administrative experience
● Telephone Recovery Support
● Office experience
● Mentoring
● Customer service
● Conflict management
● Internship by Goodwill
● Typing
● Peer Recovery Specialist
● Microsoft outlook
Arc Thrift Store- Colorado
Production Clothes Runner
February 2023 to November 2023
I worked a set schedule five days a week. I was to pull the racks of clothing from the production site at the store and place them in the appropriate areas in the store sorted. I help customers find the dressing rooms. I helped the customer find the clothing areas they needed. I kept the store moving.
● Cash handling
● Inventory control
● Customer service
● Cashier
● Product runner
Cheapies Discount Store - Colorado
Retail Supervisor/Manager
November 2020 to April 2021
I started as a retail associate and stocker handling cash and restocking and cleaning. Once given the
supervisor position I greeted or handled customers and their needs, complaints, and breaks for employees.
I became familiar with display making. Opening and closing the store.
● Retail sales
● Profit & loss
● Cash handling
● Assistant manager experience
● Guest services
● Retail management
● Planograms
● POS
● Inventory control
● Purchasing
South Co Tire - Colorado Springs, CO
Front Office Sales Manager
September 2019 to April 2020
I started as a tire tech an a second job. I helped open a second location and bring revenues and inventory in a new direction for and with this company. Upon Taking on a salaried position as Front office
sales manager helping at both locations covid COVID-19 came down upon the company and I was laid off.
● Purchasing
● Sales
● Acima funding
● Outside sales
● Account management
● Sales management
● Salesforce
● Pricing
● Hospitality
● Upselling
● Cash handling
● Inventory control
● Assistant manager experience
● Interviewing
Dollar Tree - Colorado Springs, CO
Dollar Tree Cashier
November 2018 to September 2019
I handled the cashier POS system and registered for a 6-hour shift. I helped guests shop if their disabilities
needed assistance. I usually was only shifted with a manager and myself during that period becoming
good at stocking, inventory, and time management. This was a second job for me for almost a year only
moving on to what was meant to be more of a career-oriented job til the covid 19 hit.
● Cash handling
● Purchasing
● Store management
● Accounts receivable
● Recruiting
● Budgeting
● Planograms
● POS
● Inventory control
Education
Associates in General Studies
Pikes Peak State College - Colorado Springs, CO
June 2023 to May 2024
Graduating Spring 2024 with Certification, (technician) In Social Work for Alcohol and Substance Abuse
Graduating with an associate degree In General Studies by December 2026
● Research
● Microsoft Outlook
● Customer service
● English
● Windows
● Organizational skills
● Communication skills
● Social work, Technician of Alcohol and Substance abuse
● Continuous improvement
● English
Certifications and Licenses
30 hours CCAR
Ethics
Motivational Interviewing
Spirituality
Trauma-Informed
First Aid Certification
CPR Certification
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