Leticia Orozco

El Paso, Texas *****

ad35r2@r.postjobfree.com

915-***-****

Admin. Assistant, Customer Service, Quick Books, Office Administrator, Cashier, Office Runner, Filing,

Accounts Payable/Receivables, Multi-Line Phone Systems, Hospitality, Invoicing/Billing, Data Entry, Front Desk Receptionist, Office Clerk, Office Asst. to Operations Manager, Switchboard Operator, Transportation, Employee Benefits, Organizational Skills. Experience in Child Care (for my Nieces & Nephews).

CAREER PROFILE

I am a dedicated individual with strong, skillful, problem solving skills, prioritize multiple work activities in a high paced environment. I am Bi-Lingual I speak, read, and write Spanish, Excellent Customer Service skills, and the skills of Multi-Tasking.

Temporary Job Assignments:

Reed & Associates: Receptionist Office Clerk: 2 weeks Job Assignment 02/21/23 - 03/10/23

Robert Half: Project Vida: Receptionist: 2 weeks Job Assignment 01/04/21 - 01/15/21

Burnett: Jones and Co. CPA: Front Desk Receptionist: 3 month Job Assign 02/08/21 - 05/23/21

Robert Half: Hope Admin: Invoicing Clerk: 3 month Job Assign 07/19/21 - 10/22/21

Burnett: Brock & Veytia: Front Desk Receptionist: 2 weeks Job Assign 10/25/21 – 11/08/21

Robert Half: FMH Industrial Equipment: Front Desk Receptionist: 6 day Job Assign 12/02/21 – 12/10/21

Groendyke Transport Feb 2019 - Mar 2020

Receptionist/Office Assistant/Customer Svc;

Operating heavy Switchboard, transferring calls, taking messages, greeting Customers, answering questions. Data Entry, Heavy Filing of Documents, Office Runner, Full charge of handling all Drivers paperwork, when unloading Fuel, making sure all paperwork is turned in with completed hours and unloading of gasoline information, to be entered in TMW Transport system so that Drivers may be paid on a timely basis, run errands, daily Data Entry, sorting mail to proper personnel, daily scanning all documents that are entered and completed in system to Corporate Office for Payroll processing, scanning other documentation that needs to be submitted from Drivers, making sure that all the extra paperwork is completed accurately by Drivers for extra stop charges, and Demurrage charges. Making sure that the correct Billing codes are entered correctly in order to Bill the correct Customers. Scan and email all BOL’s to Customers that require BOL’s on a daily basis. Answering emails from Customers that need information regarding BOL’s &/or if there are any discrepancies regarding the gallons, net gallons or that the correct product was delivered to all Customer stores. Making sure paper work is turned in with all documentation needed for scanning, & separate paperwork that goes to Manager, and Shop Mechanic. All documentation needs to be sorted and Actualize and Complete and ready to submit and scan to Corporate Office on a timely manner so that Drivers can get paid on a timely basis. Answer telephone calls, take messages, transfers calls. File on a daily basis, all Drivers paperwork and keep on file for a period of 3 months, for future research, Billing, Driver hours, store deliveries, and Loading information at loading Rack. Enter Driver Fuel Tickets, Driver attendance.

Fuels, llc. Aug 2016 - Feb 2019

Front Desk/Customer Svc./Admin. Asst. to Operations Manager; Answer heavy multi-line Switchboard, Quick Books, Office Runner, Filing, Receive Customer orders who need disposal service and schedule Dispatching Drivers for pick-ups, assigning orders to Drivers accordingly, Data Entry Filing, Assist Manager with any assignments needed at a moment’s notice. Sort mail and distribute accordingly, Run Errands, Bank Deposits. Assist Customers, Setting up Customer accounts, Data Entry, ordering office supplies & equipment. Answering questions regarding cost. Invoicing Manifest Tickets. Client and Data, Use of Quick books. Creating & Billing Invoices and submitting or emailing Invoices to Customers, Collections. Keep track of past-due accounts. Taking payments by telephone when paying by credit card. Making daily deposits to the Bank. Receiving checks or cash payments and applying to proper accounts. Setup New Accounts, track gallons. Ensure drivers turn in all required documentation, Driver daily logs, Daily truck miles, Fuel Receipts, Assist Drivers.

Houston Foam Plastics Sept 2015 - May 2016

Receptionist/Office Administrator/Customer Service;

Temporary Job Assignment with Instaff: Answering multi-line heavy Switchboard system, receiving Purchase Orders on a daily basis, sorting mail, verify pricing, Inventory, verify orders for accuracy, Data Entry, enter into the system for processing and shipping, prepare documents and print BOL’s for shipping, keep track of POD’s on daily basis received from the Drivers, with signed signatures for Invoicing, communicate with Customer with any issues and concerns through email or by telephone on daily basis. Assigned to verify Bill of Ladings from all other Customer Service Reps to make sure all Bill of Ladings for accuracy by verifying Purchase Orders against BOL’s, e.g. PO Numbers, Part Numbers, Quantities, breakdown of UOM, Ship to address, verify accuracy in pricing, for Invoice purposes. Enter and Track BOL’s to Ship Logs, e.g. Shipping, Customer, Date Shipped, Carrier, Order Number, PO Number, Part Number, Quantity, UOM. Verify all Invoices, against POD’s make sure that all POD’s match correctly with the Invoices accordingly. Distribute all invoices accordingly to Customers for payment. Submit copies of POD’s and Invoices to Corporate Office in Houston, Texas for record keeping and payment processing. In charge of ordering, tracking, and keeping monthly records of all Office supplies for end of month payment processing. Keep track of files of daily shipments, generating UPS Labels for shipments. Answering telephone calls, taking messages, transferring calls to assigned Customer Service Representatives accordingly.

Helen of Troy

Customer Service Rep; Aug 2012–April 2015

Processing, Customer orders, orders processed on daily basis in an accurate, timely, manner, initiate Customer Service professional skills, troubleshooting, heavy Data Entry, tracking back-orders, verify inventory, pricing shipping, tracking orders on Credit Hold, back-up correspondence from the Customers &/or Sales Reps. Customer’s needs via email, incoming calls. Troubleshoot errors Alerts, answering and acknowledging Vendor Compliance standards. Return Authorization requests for defective items, prevent penalties and charge backs. Entering new prices, and/or price increases in customer’s files, acquiring approval Management, either for Close-out items or reserving items for Customer Accounts. Use of Oracle Application Data Base.

City of El Paso – Mayor and Council Jan 2012–July 2012

Part-time - Front Desk/Office Assistant/ City Representative, Dr. Michiel Noe; Answering heavy multi-line system, Review, enter, update, data logs, database. Prepare and record documentation. Maintain existing alphabetical, numerical or chronological files. Assist constituents in solving problems, issues, answer all questions in a professional manner and/or direct and guide them to the proper departmental area. Research, sensitive constituent information. Prepare and edit documents and form correspondence for review and approval. Sort and file documents, schedule appointments for City Rep. Prepare City Rep. for Bi-monthly Community Meetings. Open, sort, and distribute mail, inter office correspondence, packages and other communications. Make deliveries within the building. Proofread documents and translate from English to Spanish. Operate standard and specialized equipment as necessary copier, fax, printer, scanner, personal computer office software, productivity, multi-line telephone, take messages, forward to appropriate parties. Greet and assist City Officials, Managers, Supervisors, Co-Workers, Public. Assist Legislative Aide in all Office Clerical duties and endeavors.

Digital Intelligence System Nov 2011--Jan 2012

(IT Consulting Services); Dallas, Texas; Temporary Job Assignment at Providence Memorial Hospital; Systems Support Technician; Install, support, hardware/ software components for user groups on Desktops and Laptops to Windows XP, Windows 7 preventive maintenance, repair of equipment and configuration ensure effective use of hardware resources, resolve hardware/ software issues, configuration, installation of applications and software. Troubleshoot network printers, Zebra label printers, Novel installations and user setup.

Yazaki North America June 2001–Feb, 2009

EDI Analyst (Electronic Data Interchange) Systems Support Analyst /Help Desk Support; Daily Customer Service, Electronic Data Entry, Supplier, End User support, POC to five subsidiary Maquilas in Mexico. Setup Electronic Data Interchange trading partnership for customers, suppliers, setup VAN level (Value Added Network) using Sterling, ATT Easylink, I-Connect, IBM/Advantis, Covisint, Inovis, Geis/ANX. Set up internal tables for EDI Transmission, (ANSI, X12, 830, 862, 856, 850, 860, 824, 860, 810, 864, 997, Edifact data, Delfor, Deljit, Desadv read raw data docs, ISA IDs, Segments. Administer “TESTING” Interchange before

Going “LIVE”. Troubleshoot ASN (Advance Shipping Notice) errors, e.g.; not load properly into Data Base, File Transfer Protocol (FTP). Monitor ANX AutoEx Server, EDI Gentran Server, and Future 3 application data base within AS400; provide access to users. Purge inbound, outbound data. Administrator for Supplier Web site; set up, assign, login ID’s and passwords, troubleshoot. Administer and track User licenses. Help Desk Service Support Specialist. Respond, assign, monitor, track, troubleshoot, escalate and document details on trouble tickets to resolve &/or escalate user Help Desk Ticketing Service Software Solutions; to provide computer support, by Remote Desktop.

Elcom Inc. subsidiary Yazaki North America May 2000–June 2001

Office Administrator; Daily Customer Service, Supplier, End User support, PC hardware/software, office equipment. Front desk duties, office clerical, administrator, high volume telephone calls, schedule meetings, schedule travel, hotel, car rental, flight schedules for Supervisor & Mrg. Source and procure high quality and the best services of equipment. Request price quotes, negotiation management, determine best cost budget quotes, PC’s, laptops, hardware, software, approve, final decision making on best price quotes quality, service, warranty, high volume Purchase Order requisitions. Maintain records ISO Compliance. Process Payroll, personnel files, and acquire signatures for approval before payroll deadline. Research, gather, information for meetings, approve invoices, purchases, for payment process. Maintain, track, inventory of all H/W, S/W and office equipment. Verify shipments sent/ received. Assign, delete, extensions on PBX, install phones, assist Techs pull new, existing, cable lines, maintain, assign work orders for repairs, service all facility copiers, printers, fax machines. Setup Video Conf. for Supervisors, Managers. Take Minutes. Assist Manager and Supervisor in all endeavors.

Jobe Concrete July 1997–Feb 1998

Invoicing/Billing Clerk; Revise, error proof prices, sales tickets for materials purchased enter into data base. Assist Sales Dept. with prices and approvals on materials. Receive heavy telephone calls from Customers regarding price quotes and billing questions. Balance out and invoice daily sales tickets. Run EOM Statements.

Magnolia Coca-Cola June 1994–July 1997

Accounts Payable Clerk; Accounts Payables, process, prepare payments and check requests; match vendor invoices to purchase order, resolve discrepancies, approve, initiate payment to vendors and post to general ledger, respond to inquiries from vendors, maintain auditable records, analyze, prepare reports.

Action West Garment Finishers April 1993–May 1994 Assistant Payroll Processor; Configure, verify, error proof, edit and approve timesheets. Process information and hours worked into payroll application data base. Run weekly payroll checks.

Chevron Food Marts

(American Personnel Svc.) Jan 1989–Oct 1992

Payroll Administrator/Benefits/Accounting Assistant; Administer Payroll for Chevron Food Marts, El Paso, TX and Tucson AZ. Verify, employee errors, miscoding errors, proofing and troubleshoot, retain Supervisor approvals and address before processing payroll deadline, enter employee information and hours worked into payroll application data base. Run Weekly Payroll Checks. Process Health Insurance. Maintain, personnel files and Workman’s Compensation, receive and answer all questions regarding employee benefits. First POC to Insurance for claims, benefits, problem, procedures. Assist Accounting in Payables Department.

Computer Software/Hardware and Equipment: Quick Books Application Data Base, CSI Trans4M, Transportation Application Module, Windows Navigator, Novell, Windows 98-2000-NT, Windows XP, Windows Vista, Windows 7, Windows 10, Microsoft Active Directory, Blue Cherry-Apparel Software, Management Module, streamlined EDI processes, PeopleSoft, Electronic Data Entry, MAS90, Explorer, Mozilla, Firefox, Bing, Google, MS- Office, Help Desk Software, IT Server Management Module, (Anti-virus Malware, Spyware, Adware, Defender), Video Conference, PC installation, Driver install, PC Updates, Supply Website module, Exchange Server, E35 Server, Future 3 Application within AS400, Gentran Data Base. Maintain Copiers, Network Printers, Laser Printers, Fax Machines, Zebra printers.

Education: High School Diploma -El Paso High School Graduate- Diploma - Graduate Requirements: Social Studies, Math, English language arts, and Science – Graduated 1982

Western Technical College-Associates Degree, Occupational Studies in Information Systems and Security Graduated: 02/2011

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