Care Coordinator Office Manager
Resume:
SUZANNE M. ROBINSON
**** ******* **, *********, ** 21074
ad35qr@r.postjobfree.com
OBJECTIVE
I have enjoyed working for over 25 years in customer service. It is my objective for clients to feel they are my number one priority. I have a very upbeat, positive and professional personality that resonates through to my clients as well as to internal staff and management. I excel in building strong client relationships and leaving a positive impression of the company wherever I go. EXPERIENCE
Verbal Beginnings 2020-2023
Senior Care Coordinator/Care Coordinator
● Gathered important patient information creating new leads and helped direct clients to the most appropriate program for their child. Walked family through the paperwork process. Scheduled center tours and diagnostic services.
● Managed between 40-60 inbound and outbound calls per day while navigating data entry, email correspondence, sending/receiving intake forms
● Proficient knowledge of Salesforce, Central Reach, Docusign, Panda Doc and Zoom phone systems.
Office Manager
● Office manager of a preschool for Autistic children providing ABA therapy. Supervised 2 employees. Responsibilities: Ordering office supplies, building maintenance, managing/organizing meeting rooms, organizing and handling new Covid procedures-deep cleaning/sanitizing and tracking all temperatures of employees. CACI (Government Contractor Agency) Hanover, MD 2012-2016 Front Desk Coordinator
● Welcomed all visitors visiting the facility: checked IDs, logged, badged and helped them find their location or an escort. Worked closely with the Security Department.
● Handled all incoming phone calls through the switchboard, answering questions or directioning them to appropriate connection.
● Ordered office equipment and supplies as needed.
● Worked directly under building Facilities Manager helping guide repairs, plan and organize large meetings, various tasks for large presentations and events A.V. Brands Inc. Baltimore, MD 2009-2011
Compliance Manager
● Handled compliance issues for wine and spirits importer
● Maintained Liquor, Solicitor and Transportation licenses to include filing the company’s annual reports
● Worked closely with law firms to secure difficult licenses, update state required records, negotiate franchise laws, and print marketing (labeling) compliance. CT Corporation System, Washington, DC 2000-2002
Legal Assistant
● Prepared, submitted and monitored corporate filings with all Secretary of State offices for attorneys, paralegals, corporate officers and entrepreneurs in the Washington, DC metro area. Filings include name-changes, formations, withdrawals, dissolutions and amendments as well as acting as Registered Agent.
● Consulted with clients on complex projects such as merger filings, post merger filings, re-domestication, conversion, foreign amendments and professional corporation filings.
● Provided onsite training of CT Corporation website for providing clients with corporate forms, corporate law summaries, filing tools and compliance tools. UCC Direct Services/Document Resources 1995-2000
Project Consultant
● Sale calls to existing clients of the parent company. Adding to their existing services due to merger.
Accounts Manager
● Sale calls to existing clients of the parent company. Adding to their existing services due to merger.
● Handled new clients; welcome calls and helped with first time user problems.
● Visited potential clients, top 10% clients and acted as representative at trade shows.
● Contacted clients who had completed the “How are we doing?”forms… good or bad. Customer Service Representative
● Handled incoming customer calls. Took new orders, handled client questions, problems and concerns
Administrative Assistant
● Handled all incoming calls and reception area.
● Ordered all office supplies.
● Assisted President of the company with clerical work i.e. typing letters, creating charts and forms.
Pastore's Italian Deli 1990-1995
Co-Manager
● Manager for the pizza department overseeing 20 employees. Wendy's (Dave-Co) 1984-1989
Assistant Manager/Crew
● Assistant Manager last year employed; duties included oversight of 25, store paperwork, bank deposits and stock management.
● Managed trainer/trainee program and provided training to new managers for different locations.
EDUCATION
University of Maryland, Baltimore County
- 100 credit hours, B.A. English
COMPUTER SKILLS
Proficient in: Salesforce, Office Word, Excel, Outlook, Skype, Zoom phone systems, Central Reach, Docusign, PandaDoc, Mac Systems
REFERENCES
Margie Foster-Verbal Beginnings Supervisor
ad35qr@r.postjobfree.com
Julie Giordano-CACI Supervisor
ad35qr@r.postjobfree.com
Ami Mohr-CT Corporation Supervisor
ad35qr@r.postjobfree.com
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