Human Resources Employee Relations

Shon Fletcher

Atlanta, GA 504-***-**** ************@*****.***

HUMAN RESOURCES PROFESSIONAL

Energetic and team-oriented Human Resources Professional with an Approachable “Can-do” Attitude

Performance-driven, HR Professional with a proven track record in employee relations, recruiting and selection, customer service, coaching and mentoring, team building, performance management, event planning and administration. A creative energetic individual that can quickly adapt to any work environment efficiently and effectively, working with different company cultures and sizes.

Employee Relations

Training and Development

Hiring, Interviewing, Retention

Regulatory Compliance

Policy Development

Onboarding and Orientation

Equal Employment Opportunity

Mediation

Change Management

Team Building & Motivation

Relationship/Partnership Building

Negotiation Skills

Employee Engagement

Cross-Functional Collaboration

Job Description Preparation

Professional Experience

2021 - Present: Alexander Mann Solution • Atlanta, GA

AMS is a recruiting process outsourcing (RPO) organization that help support large corporations build a resilient and fluid work force.

Human Resources Generalists

Provide HR leadership and support to field operations in the Georgia, North Dakota, Ohio, and Texas areas.

Duties:

Conduct internal employee relations investigations and work closely with leadership and legal counsel to find the best solution to mitigate risk for the organization and provide fair treatment to employees.

Build relationships and work closely with cross-functional teams to include recruiting, payroll, benefits, and legal departments.

Address employee complaints and concerns and provide favorable solutions.

Review and enter job changes and promotions.

Assist with onboarding and orientations.

Interview internal and external candidates for opportunities within the organization.

Conduct Exit Interviews and provide feedback and recommendations based on results.

2020 - 2021: United States Census Bureau• Atlanta, GA

The Census Bureau conducts research to develop better methods to reach and collect data from the historically hard to count.

Human Resources Manager

Provided HR support to field representatives in the southern region (Florida, Georgia, South Carolina and Alabama), while managing HR Coordinators and HR Representatives.

Duties:

Recommended new approaches, revised policies, and procedures to effect continual improvements in business objectives, productivity, and development of HR in field operations.

Developed HR strategies and initiatives that fostered growth, innovation, and organizational effectiveness.

Promoted a strong customer service approach too internal (employees) and external (candidates) customers.

Responsible for the adjudication process by evaluating candidate’s background check against the organizations’ employment screening policy to include interviewing and filtering candidates who fail to meet the hiring guidelines.

Supported the business by providing coaching and recommendations to support management and leadership teams on all employee related matters.

Consulted with field leaders to determine HR needs specific to the organization and develop solutions to meet these needs by employing standardization.

Cultivated favorable and effective employee relations results by acting as a mediator. counselor, and to coach disputes between employees, supervisors, and managers.

Served as the safety administrator to include the investigation of accidents and preparing reports for insurance carrier/TPA.

Used HR analytics to interpret trends and make recommendations to develop strategies to address underlying issues.

2017-2019: Fletcher Trucking and Transportation, LLC • Columbus, Georgia

Fletcher Trucking and Transportation, LLC was a minority-owned trucking company with operations based out of Columbus Ga.

CEO/Owner

Principle Strategist, planner and small business developer of a trucking company from conception to completion.

Duties:

Managed and executed a variety of contracts and files to support the functions of the company.

Maintained payroll records, timekeeping, travel records, credit cards and fuel cards accounts.

Managed and administered drug testing to include DOT regulations, random, reasonable suspension, and post-accident

Approving authority for all procurement and shipping documents. Ensured company stayed in compliance with all DOT regulations resulting in no points taken for infractions.

1996-2016: United States Army

Oversee all HR functions for over 150 Soldiers and Civilians. Lead the response for all employee relation issues. Served as the point of contact for all compliance regulations.

Conducted all training and development classes in various units in the United States and Europe.

Managed all compensation and employee benefits for civilian employees resulting in high scores during audits.

Education Certifications Affiliations Awards

American Intercontinental University, Master in Business Administration, Human Resources Management (GPA: 3.90) Expected Graduation April 2024

American Intercontinental University, Bachelor of Science, Human Resources Management (GPA: 3.85)

Skills: MS Office Suite (Outlook, Excel, PowerPoint), HRIS (ADP, Workday, UltiPro, UKG),

Awards: Dean ’s List, International Honor Society in Business issued by Delta Mu Delta, President’s List, Magna Cum Laude,

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