PATRICIA RAY

**** ******* ***** ****, *********, TX 77469

Ph: 713-***-****

ad35qf@r.postjobfree.com

Professional Summary

Dedicated Administrative Assistant with 15 years of experience combining management, human resource coordinator, and customer service. Skilled at demonstrating exceptional communication skills and making critical decisions during challenges.

Skills

Judgment and Decision Making

Administration and Management

Customer and Personal Service

Sales and Marketing

English Language

Active Listening

Critical Thinking

Complex Problem Solving

Time Management

Service Orientation

Personnel and Human Resources

Management of Personnel Resources

Clerical

Communications and Media

Experience

Client Manager July 2019 Current

Bright Star Care Sugar Land / Katy Sugar Land, TX

Maintain high level communication between employees and clients, provide status reporting to leadership, maintain all schedules daily includes nights, weekends and holidays, process invoices and payroll weekly, maintain work culture, perform administrative duties daily, process new referral, data entry, intake, medical records, employee filing, conduct yearly performance Evaluations, coordinate training new staff, help to coordinate team events and meetings, maintaining office inventory, recruiting employees and marketing agency.

Regional Operations Specialist April 2018 May 2019

Jordan Health care Stafford, Tx

for 15 offices in the South Texas region.

Organized monthly staffing meetings, training schedules, and personnel interviews.

Conducted criminal background checks, verified employment, education, and certifications on potential employees.

Prepared benefit packages for new hires and communicated benefit information to new hires during orientation.

Monitored personnel files and ensured the staffs shot records, CPR training, and other certifications were complete and up to date.

Reviewed timesheets for payroll for the nursing staff.

Reviewed, approved, and submitted invoices to Accounts Payable.

Tracked all expenditures.

Coordinated travel arrangements for the Regional VP and branch employees.

Office Manager, Lead Scheduler, Human Resource, Intake Coordinator May 2014 April 2018

National Senior Care Home Health

Responsible for all HR and office coordination functions in accordance with state, federal, and local regulations.

Prepare and update employment records related to hiring, transferring, promoting, and terminating.

Authority for all agency communications including cell phones, pagers, computer devices, and fleet management.

Reviewed timesheets for payroll, admission and registration of incoming patients.

Processed submitted payroll requests.

Human Resource Coordinator, Fleet coordinator, Intake Coordinator, Medical Records Feb 2012 May 2014

Encompass Health South Health care

Implemented employee relation counseling, out placement counseling, and exit interviewing while maintaining federal and state regulations.

Process patients’ referrals and medical records.

Audited and maintained compliance reports, including the EEO-I, and responded to all OIG, EEOC, and TWC inquires.

Performed benefits administration to include employee benefits package, claims resolution, and payment invoice approval.

Developed depa1iment goals/objectives in order to conduct employee performance evaluations.

Administrative Assistant Nov 1999 Feb 2012

Memorial Hermann Health care

Activity Director, CNA, Rehab Tech.

Review of yearly salary budget and annual merit for all employees.

Systematically scheduled all personnel and office appointments daily, reconciled all account payables/ receivables and corresponded with office vendors.

Collaborated with manager to coordinate office operations and develop performance evaluations with necessary documentation to appropriately evaluate all personnel abilities.

Provided and directed treatment for patients daily in SNF, Rehab, and LTAC units in an in-patient setting.

Conferred with staff to interpret patient information/ status to determine appropriate treatment modifications, Total Package Non-Profit Youth Basketball Team Houston reps.

Activity Director Jan 1999 Jan 2000

Houston Community College

Trained and supervised staff in proper usage of equipment to ensure a safe environment.

Developed and implemented specific programs for staff designed to enhance the functional skills for all participants.

Education

Cameron University Lawton, OK

CNA, CHHA Great Plains Technology, Lawton, OK Honors: Microsoft Certified

Platt College Lawton, OK

References

References available upon request

Language

Proficient in German

Additional Information

Awards/Accomplishments, Employee of the year 2xs (Memorial Hermann, NSC) Employee of the quarter 4xs (Memorial Hermann) Nominee employee of the year (Memorial Hermann, Encompass) Lead scheduler award (Memorial Hermann)

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