OLUWASEUN OLADELE

**** *********** ** ****, ** 46123

ad35q0@r.postjobfree.com

317-***-****

PROFESSIONAL SUMMARY

A highly skilled individual who is outcome-driven and has record of improving businesses. Adept in operations management, strategic planning, staff management, contract negotiation, public relations, facility management, Quality Improvement, budget planning, training, risk management, Problem Solving, Teamwork, Counselling, Extensive knowledge of Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook).

SKILLS

Highly productive with a strong attention to detail, excellent time management, planning and organizational skills.

Always maintain confidentiality.

Ability to interpret and abide by all state, federal and local laws governing aspects of the job.

Excellent planning prioritizing and organizational skills, strong attention to detail and the ability to approach each investigation using own judgement.

+Computer proficiency and keyboarding skills. Ability to type quickly and accurately.

Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)

+Excellent problem-solving skills and ability to think quickly and logically.

Ability to be flexible, adaptable, and dependable in an environment constantly upgrading/enhancing service/technology capability to its’ customers.

+Knowledge of basic accounting skills to perform basic mathematical calculations.

Ability to multi-task, and adaptable to change.

Ability to communicate effectively verbally and in writing.

Ability to remain calms in crisis or emergency situations.

Ability to maintain concentrated visual attention to detail for an extent.

Capability to learn process quickly, making decisions and good multi-tasking skills.

Ability to think like the financial professional and customer, with a passion to deliver top quality service.

EDUCATION

NATIONAL INSTITUTE FOR SPORTS LAGOS, NIGERIA 2013-2015 Sports Management (Graduate Certificate)

OBAFEMI AWOLOWO UNIVERSITY (ACE) ONDO, NIGERIA 2005-2009

BSc. Physical and Health Education

WORK EXPERIENCE

LOWE’S COMPANY

Indianapolis, Indiana August 2021 – December 2022

PROJECT COORDINATOR

End to end job/project workflow communication and management (Customers, Installers, Stores and Vendors).

Conducts initial contact with Customer and Service Providers to provide correct direct and backup contact information, job/project expectations and verify job/project scope to ensure successful service delivery.

Obtain installation schedules from Service Providers and confirm times with Customer for proactive communication.

Arranges Delivery of Product and communicates with Stores, Service Providers and Customer to ensure job/project can start on time.

Verifies job/project completion with Customer.

Handles post completion job/project issues.

HERITAGE TRAILS CORRECTIONAL FACILITY –

Plainfield, Indiana July 2020 – July 2021

Correctional Control Officer

Providing safety in program activities and supervising labor crews in various areas around facility.

Conducting shakedown for contraband materials, either individually or as part of a specialized team; confiscating contraband in accordance with facility and contracting agency policies and procedures.

Ability to communicate effectively verbally and in writing.

Ability to remain calms in crisis or emergency situations.

Ability to maintain concentrated visual attention to detail for an extent.

Initiating disciplinary reports on inmates or detainees.

Preparing reports and maintaining daily logs as required.

Exemplify professional, courteous, and timely work processes.

Ability to establish and maintain effective working relationships with staff, supervisors, elected officials and public.

Always maintain confidentiality.

Ability to interpret and abide by all state, federal and local laws governing aspects of the job.

Ensuring prompt and appropriate assistance to inmates or detainees in the event of injury, illness, or trauma.

Promoting facility cleanliness and reporting need for maintenance or repairs.

Serving as member of special teams to respond to emergencies as required.

Completing training courses as required by facility training standards.

Performing correctional duties for any shift as defined by management.

MENTOR NETWORKS – Indianapolis, Indiana October 2018 – July 2020

Direct Support Professional

Worked to improve, enrich, and respect the lives of individuals with developmental, physical disabilities.

Developed and implemented behavioral management care plans.

Maintained accurate case management reports.

Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community integration.

Supervised individuals with their Activities of Daily Life

Administered daily medications.

Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards.

ATTERBURY JOB CORPS CENTER – Edinburgh, IN MAY 2018 – OCT 2018

Recreation Specialist

Assists with the supervision of a comprehensive and diverse recreation program.

Coordinates recreation activities with Orientation and Social Development to include evening programming.

Coordinates recreation and leadership activities/programs with Center and local community resources.

Ensures safe practices and program compliance within prescribed safety guidelines.

Documents student participation and accountability during recreation activities.

Oversees student recreation aide program.

Produces quality work/assignments in a thorough, timely and accurate manner.

Maintains appropriate personal attendance, accountability, and work productivity standards.

Plans, prioritizes, and organizes assignments to meet established goals and deadlines.

Understands and applies job knowledge to effectively complete all required job responsibilities. Proactively maintains the skills required to perform job duties.

Works in partnership with staff from all Departments to ensure effective supervision and services are provided to students.

Works in direction and supervision from the Academy Director/Center Duty Officer/Academy Shift Manager to include assignments to temporarily perform job responsibilities of other departments and positions.

ACADIA-RESOLUTE TREATMENT CENTER - Indianapolis, IN JAN 2017- Feb 2018

Supervisor

Manage shift operations to comply with expected standards.

Supervise Direct Care staff to ensure quality care delivery to residents.

Provide de-escalation interventions by utilizing Cognitive Behavioral Therapy

Collaborate with multi-disciplinary team to review residents’ progress.

INDY AUTO-LAND – Indianapolis, IN MAR 2016 - MAR 2017

CUSTOMER SERVICE ASSOCIATE

Provides information regarding company’s in-network and out-of-network reimbursement rates and states multiple networks to providers.

Refers callers requesting provider information to Provider Services regarding company’s professional provider selection criteria and application process.

Works on process improvement and other projects under the supervision of the Customer Service Lead/Supervisor/Manager

Education Assistance, Adoption Assistance, and Commuter Assistance

Receive and review individual performance metric reports and action plan with manager to understand individual performance.

Performs filing, daily paperwork, processes bids, makes claims for damaged freight, resolves order, processes return, issues credits owed.

Contribute to work systems improvement of the department by identifying barriers and providing input to solutions.

MULTI-CHOICE NIG. (DSTV & GOTV), NIGERIA JAN 2014- DEC 2016

CUSTOMER SERVICE REPRESENTATIVE

Taking enquiries from customers using the company’s products or services Aiming to build long-term relationship with customer.

Providing quality responses to customer on telephone & email,

Dealing with enquiries & answering calls from new and existing customers.

Suggesting solutions to customers in a positive manner and Dealing with all escalated complaints and enquiries efficiently and effectively,

Giving customers information about company services and products.

Building relationships with customers, recording all queries, and making notes on logging software.

Resolving assigned incidents within pre-agreed timescales, Familiar with all Microsoft packages,

Handling difficult and aggressive customers in a professional manner.

Billing / HMO Officer: Outreach Specialist Hospital. Lagos, Nigeria Sept 2010 - June 2014

Customer Service Unit

• Bill preparation (Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing for both private and HMO Patients

• Collect and handle all cash / POS payments from all private patients.

• Issuance of receipts to all patients for all payments received.

• Record all cash, cheques, bank transfers and POS transaction in the cash analysis books.

• Remittance of daily transactions to the branch Account Officer.

• Obtaining pre-authorizations as required for procedures and secondary care.

• Checking eligibility and benefits verification for treatment and procedures.

• Reviewing patient bills or accuracy and completeness.

• Collating of monthly HMO reports.

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