James Dreyfus Chalfant

ad35pp@r.postjobfree.com 314-***-**** St. Louis, MO

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SUMMARY

Senior Account Management and Leadership Experience As a seasoned financial services and mortgage banking professional, I possess a natural talent for driving business development and implementing effective strategies. My proven track record of making sound decisions demonstrates my ability to analyze complex situations and understand their global impact. With a relationship-driven approach and dynamic communication skills, I have successfully built and cultivated high-performing teams who are dedicated, loyal, and take pride in their work. EXPERIENCE

Paramount Bank, St. Louis, MO January 2022 – Present TPO Sales Executive and Loan Officer

• Developed and executed sales strategies to increase business from third party originators such as mortgage brokers, banks, and credit unions.

• Prospected and generated leads to expand the TPO network and increase loan volume.

• Conducted product and pricing presentations to TPOs to showcase the company’s offerings and competitive advantages.

• Evaluated loan applications and creditworthiness of borrowers to determine eligibility for loans.

• Conducted financial analysis of loan applications, including credit history, income, and debt-to-income ratio.

• Provide guidance to clients regarding loan options, interest rates and repayment terms.

• Built and maintained strong relationships with clients to increase customer satisfaction and loyalty.

• Identified new business opportunities and worked to develop and implement strategies to increase loan volume. Paramount Residential Mortgage Group, Remote 2020-2022 Midwest Region Account Executive

• Managed and oversaw designated territory, proactively prospecting for new wholesale and correspondent relationships to drive business growth and revenue.

• Successfully onboarded and trained new customers’ staff and loan officers, providing guidance and support to ensure a seamless transition and optimal performance.

• Served as a subject matter expert on scenario and pricing questions, using advanced knowledge and expertise to provide accurate timely responses to customer inquiries.

• Leveraged strong communication, interpersonal and customer service skills to build and maintain strong relationships with key stakeholders, driving business growth and customer loyalty.

• Collaborated closely with internal teams including underwriting, operations and secondary marketing, to ensure seamless execution of customer requests and efficient delivery of services.

• Maintained up-to-date knowledge of industry trends, market conditions, and competitive landscape, using this information to drive strategic decision making and proactively identify new business opportunities. US Bank Home Mortgage, St. Louis, MO 2009 – 2019

Vice President and Central Region Sales Manager

Recognized as top volume leader and annual President’s Club winner.

• Successfully managed a 14-state territory (MN, IL, WI, KS, MO, IA, NE, ND, SD, MI, OH, IN, AR, and OK) as the top producing Regional Sales Manager, achieving consistent sales growth and exceeding performance targets.

• Led a team of 9 Correspondent Account Executives who contributed over 50% of the company’s overall production, providing direction, management and coaching to optimize their performance and drive results.

• Developed strategic partnerships with key internal and external stakeholders, including Elavon, FHLMC, mortgage insurance companies and vendors, to expand the company’s reach and drive business growth.

• Leverage tracking report systems and BI-launch tools to monitor customer performance and identify trends and issues, providing insights to the team and driving improvements in customer service and satisfaction.

• Spearheaded the forecasting of region volume and set proper expectations with AEs, using data-driven insights to guide decision-making and ensure optimal performance.

• Collaborated closely with the Operations Team to identify opportunities to improve service and maintain fast turnaround times, contributing to overall business efficiency and effectiveness.

• Maintained strong collaborative partnerships with customers, regularly traveling to customer sites to represent company and drive growth.

Correspondent Account Executive 2000-2009

• Developed and maintained relationships with correspondent lenders to facilitate the purchase of mortgage loans and ensure compliance with investor guidelines.

• Identified and onboarded customers to expand the company’s network and increase loan volume.

• Analyzed loan files and provided feedback to correspondent lenders on credit collateral and documentation issues to improve loan quality and reduce repurchase risk

• Monitored correspondent lenders’ performance metrics, including turn times, pull-through rates and purchase error rates, and worked with them to improve efficiency and accuracy. EDUCATION

Bachelor of Arts in Economics

University of Richmond, Richmond, VA

SKILLS

Banking, Financial Services, Forecasting, Sales Optimization, Risk Mitigation, Business Development, Global Market Intelligence, Account Management, Territory Management, Excel, Microsoft Outlook and Office VOLUNTEER/ ACTIVITES

Board Member at Rossman School (2007-2010), Volunteer Coach at Chesterfield Football (2006-2011), Membership Committee at Racquet Club Ladue

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