KRISTEN BRUNEO

Easton, PA 484-***-**** ad35pi@r.postjobfree.com

ADMINISTRATIVE PROFESSIONAL

Customer service professional experienced working in patient-facing roles in healthcare settings who leverages natural interpersonal skills to make positive impressions on clients/patients. Skilled listener who takes the time to understand client’s needs, address their concerns while ensuring they get services that best meet their needs. Highly organized, experienced balancing competing priorities in a fast-paced environment. Internal/External Customer Service ● Office Administration ● Healthcare Industry Experience ● Documentation & Compliance ● Collaboration ● Reporting ● Organizational Skills ● Discrete & Ethical E X P E R I E N C E

Owner Cleaning Service (Self-Employed) Easton, PA 2016 – Present Self-employed business owner who has grown and developed an established clientele through word-of-mouth referrals. Manage day-to-day operations, client management, administration, supply ordering. Currently contracted with 23 established residential clients and providing specialty cleaning services; deep clean, winter/spring and organization.

§ Consult with new and existing clients to understand their needs, evaluate scope of work, provide estimates and close sales. Upon completion, furnish invoice and collect as needed.

§ Grew business from the ground-up entirely from word-of-mouth referrals received by delivering great service. Make value-added service recommendations that ensure client satisfaction. Certified Phlebotomist NAO Wellness New York, NY 2016 Drew blood and collected specimens according to certified standards, via venipuncture/capillary puncture for clients of a highly regarded nutritionist. Prepared blood and blood components for storage and transported samples to laboratory.

Sales Lead Carter’s Allentown, PA 2011 – 2015

Provided leadership and direction for day-to-day store management. Oversaw and coached eight store personnel to ensure the quality of every customer visit. Heavy emphasis on brand marketing and promotions. Assigned key-holder and shift lead responsibilities, acting in capacity of the Store Manager in their absence. Assistant Store Manager Gymboree Allentown, PA 2010 – 2011 Supported store manager directing store operations, managing personnel and directly overseeing all customer service issues. Collaborated with Loss Prevention Team helping institute LP policy changes and procedures. Worked closely with District Manager to monitor marketing and sales goal performance. Sales Lead Bath & Body Works Allentown, PA 2008 – 2010 Engaged customers on the sales floor in a friendly and helpful manner. Asked questions and listened closely to help determine the best products for customer’s needs. Presented options and made recommendations. Medical Receptionist Cardiology Associates Lancaster, PA 2007 – 2008 Greeted patients entering the office and collected necessary patient/billing information. Scheduled appointments, confirmed patient appointments, answered incoming calls, facilitated patient messages, filed, printed, sorted/delivered mail and completed requests of the Office Manager, clinical staff or providers. E D U C A T I O N

Certified Phlebotomist Program, 2015 – Bethlehem Area Vocational Technical School – Bethlehem, PA B.A. in Theatre Arts – Lehigh University – Bethlehem, PA Community Volunteering Experience:

Teacher’s Aide St. Janes de Chantel School Easton, PA 2017 – Present Treasurer St. Anne’s School PTA Bethlehem, PA 2015 – 2016