Lorna Russell

Elmont, NY ***** * (***) *** - **** ad35ph@r.postjobfree.com

WORK EXPERIENCE

National Commercial Bank Ja. Ltd Jamaica

Team Lead – Enterprise Reconciliation January 2023 – November 2023

●Lead a Team of seven Reconciliation Officers to support growth, efficiency and profitability of the Bank.

●Enhanced reconciliation processes that resulted in improved customer satisfaction.

●Assessed, evaluate and documented business risk, internal controls which mitigate those risk and related opportunities for internal control improvement.

●Performed operational, financial and compliance checks, with special emphasis on regulatory requirements as well as bank operations in Jamaica.

●Assisted with evaluating control deficiencies including root cause and severity assessments.

●Communicated performance improvement opportunities to junior staff and identify their training needs.

●Participated in change projects and the roll out of agreed changes for the Enterprise.

●Collaborated to provide supporting information for the annual external audit resulting in timely completion.

National Commercial Bank Ja. Ltd, Reconciliation Department Jamaica

Senior Verification Officer May 2011 – December 2022

●Prepared general ledger reports for settlement and suspense accounts and presented to Team Lead

●Enhanced and implemented the Standing Order Suspense account reconciliation process resulting in improved efficiency.

●Executed daily Checking Account Audit to ensure 100% accuracy of customer transactions.

●Identified fraudulent activity by monitoring account activity for suspicious patterns or trends.

●Resolved customer inquiries promptly and professionally.

National Commercial Bank Ja. Ltd, Direct Banking Unit Jamaica

Verification Officer November 2007 – April 2011

●Verified accuracy of information on Customer Account Application Forms for system updates.

●Verified accuracy of information on Corporate Internet Banking Application Forms for system updates.

●Verified accuracy and completeness of customer information in accordance with regulatory requirements.

●Executed daily Debit Card Audit to ensure 100% accuracy of linked customer accounts.

National Commercial Bank Ja. Ltd, Payments Department Jamaica

Salaries & Standing Order Officer Sept 2004 - October 2007

●Executed posting of salary, pension and remote drafts payments under the supervision of Team Lead

●Redesigned the external mailing system resulting in improved efficiency.

EDUCATION

ACAMS

Certificate of Achievement, AML Foundations June 2019

AccSoft Training Institute Jamaica

Certificate in Accounting software, Peachtree and QuickBooks July 2006

University of Technology Jamaica

Bachelor in Business Administration, Accounting major, Banking & Finance minor 2004

SKILLS

Proficient in Microsoft Office (Word, Excel, PowerPoint),

Communication

Customer Service

Time Management

Teamwork

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