Aba Koomson

Customer Service

Professional

Josephine Texas, 75189

469-***-****

ad35pf@r.postjobfree.com

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Skills

Customer Service

Account Management

Salesforce

CRM

Google Docs

Collaboration

Empathy

High Call Volume

Phone, Chat, Email

Insurance

Medical Records

Slack

Microsoft Office

Health care

Customer Service Professional with a passion for solving problems and delivering excellent customer service. With years of building and polishing my service skills, I am always seeking out information to amplify the outstanding skills required for customer satisfaction.

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Certifications

-Certified Customer Service

Professional (CCSP)

Education

DeVry University

Business Administration

Lowes /Project Support Professional

January 2023 - PRESENT, Remote

-Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume.

-Quickly triaged incoming calls, de-escalated when necessary by handling complex inquiries and complaints from customers.

-Promptly handles an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate in a high call volume environment.

-Worked with different departments to collaborate on customer accounts.

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State Farm/ Customer Service Professional

March 2017- December 2023, Remote

-Maintained a knowledge base of evolving product offerings and proactively recommended new products to existing clients.

-Documented customer interactions to reduce 2nd contact calls and promote 1 call resolutions.

-Maintained client information in CRM while interacting with clients through email, phone, chat, and mail

Anthology / Customer Service Agent

January 2014 - February 2017 McKinney

-Used Microsoft Office tools and other software to track customer experiences.

-Maintained a courteous, empathetic attitude towards customers reducing complaints about service by 14%

- Handled an average of 45 calls per day with 95% customer satisfaction rate.

Contact this candidate