Zyaah Simmons

Belton, Texas ***** • 254-***-**** • ad35p2@r.postjobfree.com

Education

High School Diploma: Expected in 12/2023

Belton High School - Belton, TX

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude and have a willingness to take on added responsibilities to meet team goals. Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Also, motivated, a self-starter and a great problem solver. Skills

Interpersonal Communication

Teamwork and Collaboration

Analytical and Critical Thinking

Organization and Time Management

Self-Motivated

Written Communication

Active Listening

Problem-Solving

Multitasking Abilities

Decision-Making

Training and Development

Critical Thinking

Work History

Hostess, 06/2022 to Current

Taqueria Mexicano Grill – Belton, TX

Cultivated positive guest relations by managing information and orchestrating speedy seating. Assigned patrons to tables suitable for needs and restaurant section rotation in under 2 minutes. Supported servers, food runners and bussers with keeping dining area ready for every guest. Answered customer questions about hours, seating and menu information. Used cash registers and credit card machines to cash out customers. Watched dining area staff to evaluate server loads and calculate accurate wait times. Collected information from arriving customers to seat groups or place them on waitlist. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Collaborated with kitchen to inform customers of wait times and answer questions about food. Monitored seating area and checked restrooms regularly to keep spotless. Informed servers of newly seated parties for speedy service. Assisted managers with quickly resolving service- and food-related issues. Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

Cashier, Car Hop, Lobby Attendant, 06/2021 to 06/2022 Bush's Chicken – Temple, TX

Worked closely with shift manager to solve problems and handle customer concerns. Greeted customers entering store and responded promptly to customer needs. Addressed customer needs and made product recommendations to increase sales. Welcomed customers and helped determine their needs. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Restocked and organized merchandise in front lanes. Maintained customer service standards with over 100 customers daily. Memorized orders and maintained 100% accuracy in high-traffic times. Mentored new team members on sales software system operation. Collected and authorized payments of guests.

Assisted customers in choosing menu items by providing food complementing information. Answered guest questions and promoted special products. Helped customers complete purchases, locate items and join reward programs. Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.