Tracey Nurse

Akron, OH *****

ad35ot@r.postjobfree.com

+1-330-***-****

Experienced success driven Representative who focuses on the positive side of any situation rather than the negative, areas of excellence in data entry, call handle time, conflict resolution, analytical, communication, time management and exceptional customer satisfaction Authorized to work in the US for any employer

Work Experience

Administration/Clerical

Medina Center For Rehabilitation and Nursing - Medina, OH February 2023 to Present

• Greet visitors

• Fax, filing, copying, sort and distribute mail.

• Answer incoming calls responding to a variety of questions and concerns.

• Triage emergency calls to nursing staff, relaying pertinent messages to family members.

• Permitting entry into and away from facility.

• Replenish supplies, maintain the appearance of front desk and reception areas. Medical Office Associate

Summa Health - Akron, OH

July 2022 to September 2023

1. Collected and thoroughly updated patient demographic data. 2. Obtained insurance information verified eligibility. 3. Willing jumped in covering staffing shortages at other office locations. 4. Properly identifies the patient to ensure medical record numbers are not duplicated 5. Precisely processed cash drawer after co-pays and past due balances were collected. 6. Triaged calls to various departments within the department. Unit Secretary

Cleveland Clinic Edwin Shaw Rehabilitation Hospital - Copley, OH December 2021 to June 2022

1. Enthusiastically greeted visitors welcoming new patients directing visitors with way finding. 2. Attention to detail with discharges and admissions. 3. Assured callers that their loved ones would be treated with the same tender loving care as if they were our own.

4. Scheduled exams, office visits, and transportation away from the facility. 5. Compiled charts prior to admit scanned outside medical records as well as inpatient stay documents into electronic chart EPIC

6. Actively assigned mobile phones and patient rooms to nurses and aides. 7. Completed all correspondences for consults on the Work List CSA - Customer Service Associate

Huntington Bank - Akron, OH

October 2019 to August 2021

• Engaged with and educated customers by delivering prompt and accurate answers to telephone banking transactions, products, promoting self-service options and convenience services.

• Resolved customer complaints and disputes in a timely manner with a calming tone, exceeded all productivity goals established.

• Provided simply the best service experience building relationships with over 100 customers each day Release of Information Specialist I

CIOX Health at Crystal Clinic - Akron, OH

November 2014 to July 2019

• Received incoming requests for information and responded to requests by opening mail, assisted walk- ins, telephone inquiries, and retrieved fax inquiries in a timely manner, scanned forms

• HIPPA guidelines followed protecting patient confidentiality at all times Rx Medical Documentation Specialist Medicare Billing Department Cardinal Health - Twinsburg, OH

November 2013 to June 2014

• Responded to a high volume of customer inquiries via telephone, fax, mail, email and in person.

• Maintained complete record logs of customers interactions, details of inquires, complaints, or comments as well as actions taken.

• Ensured appropriate changes were made to resolve customers problems.

• Referred unresolved grievances to designated departments for further investigation. Patient Access Representative/Imaging Clerk

Akron Children's Hospital - Akron, OH

November 2000 to July 2012

• Professionally registered patients for various procedures and exams

• Updated any demographics and insurance changes

• Assisted with the completion of required medical forms

• Triaged incoming calls to various departments and modalities

• Cross trained in the imaging areas provided digital copies

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Education

High school or equivalent in Medical office Specialist Brown Mackie College - Akron, OH

Skills

• Outlook (6 years)

• Centricity EMR (5 years)

• EPIC (3 years)

• Customer Service (10+ years)

• Call Center (3 years)

• Medical Records (6 years)

• Customer service, Data Entry, MS Office, High Volume Call Handling (10+ years)

• Medical Office Experience (10+ years)

• Data entry (10+ years)

• Medical terminology (10+ years)

• HIPAA (10+ years)

• Conflict Management (10+ years)

• Medical Scheduling (2 years)

• Insurance Verification

• Medical terminology

• HIPAA

• Order entry

• Windows

• Typing

• Customer service

• Epic

• Medical records

• IVR

• Cash handling

• Hospital experience

• Negotiation

• Conflict management

• Cash register

• Writing skills

• Microsoft Office

• Computer skills

• Organizational skills

• Medical office experience

• Communication skills

• English

• Microsoft Word

• Microsoft Excel

• Time management

• Phone etiquette

Certifications and Licenses

Certified Medical Assistant

CPR Certification

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